Kempinski Hotel Grand Arena Bansko

4.6 / 5.0

Outstanding(1,249 Ratings)

Hotel in Bansko

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pool, Pets allowed and more

About this hotel

Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola lift station.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Bansko

Nearby attractions

Available Rooms

Deluxe Room Town View with King Bed

1 King • 387 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Room Mountain View with King Bed

1 King • 387 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Room Town View with Twin Beds

2 Single • 409 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Room Mountain View with Twin Beds

2 Single • 387 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Kempinski Hotel Grand Arena Bansko

$$$$

4.6 / 5.0

Outstanding(1,249 Ratings)

Hotel in Bansko

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pool, Pets allowed and more

About this hotel

Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola lift station.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Bansko

Nearby attractions

Available Rooms

Deluxe Room Town View with King Bed

1 King • 387 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Room Mountain View with King Bed

1 King • 387 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Room Town View with Twin Beds

2 Single • 409 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Room Mountain View with Twin Beds

2 Single • 387 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.6 / 5.0

Outstanding(1,249 Ratings)

100% verified reviews

2.5 / 5.0

Aug 2024

Not Bad!

Our stay at the Kempinski Hotel was enjoyable overall, and I'd like to share a few highlights: Breakfast: The breakfast offerings were impressive, with a wide variety of choices available. I especially appreciated the option to order fresh eggs and the selection of fresh coffee and tea. Swimming Pools: The swimming pools were fantastic, and my kids absolutely loved spending time there. It was great to be able to order snacks and drinks while relaxing at the venue. Restaurant: The restaurant was excellent. The staff were incredibly helpful and had a positive attitude, which made our dining experience even better. Rooms: The rooms were spacious, clean, and well-maintained. I reserved a mountain view room, which was cleaned daily as per my preference.

I do have some concerns regarding the air conditioning system. While I understand that the hotel is primarily a winter skiing resort, it's important to provide adequate cooling for guests during the summer months. Unfortunately, the air conditioning in our room was a significant issue. The room was uncomfortably warm, and despite setting the thermostat to the coolest temperature, the A/C did not perform as expected. When I contacted the hotel staff, they mentioned that the minimum temperature is set to 21 degrees Celsius, but it was clear that the cooling system was not functioning properly. This greatly affected our comfort, particularly during the night. I hope my feedback is helpful, and I strongly recommend that the hotel reviews its air conditioning policies and systems to ensure a comfortable stay for guests during warmer months.

0.5 / 5.0

Dec 2023

Разочарование

Миналата година ни дадоха по 2 кутии защото се налагаше да бързаме сутринта. Тази година отново не седнахме за закуска и са направили забележка на сестра ми и детето й защото инасяла храна и едва са й дали 2 кутиики за двете.

5.0 / 5.0

Dec 2023

Perfect 😍😍😍

Everything was perfect Spa was excellent Super clean

The prices for massages

5.0 / 5.0

Dec 2023

Уникален хотел !

Най-добрият хотел в Банско и региона ! Мога да изкажа само суперлативи за качеството на този хотел и екипът му. Персоналът е изключително любезен, усмихнат, мил и добре обучен(изключение в България). Чистотата и поддръжката на стаите е на най-високо ниво. Всеки ден се почиства стаята и се сменя спалното бельо, кърпите и консумативите в банята. Леглата в стаите и възглавниците са най-удобните, на които сме попадали. Закуската е изключително богата, разнообразна и вкусна. Вечерята в ресторант Коме Прима е уникална и запомняща се. Възможността да наблюдавате как храната ви се приготвя в откритата кухня гарантира незабравимо изживяване. Спа центърът и басейните са прекрасно поддържани. Детският кът е страхотен(аниматорката е много мила и с прекрасен подход към децата) И не на последно място топ локация ! Препоръчвам на всеки, който желае да има незабравима и неповторима почивка в Банско, да бъде гост на хотела !

Имам две препоръки към хотела : цената на паркинга да бъде включена в цената на нощувката(плащаш висока цена за нощувка и ти искат 5лв за открит паркинг) Балконите са страхотни, но не са добре обезопасени за малки деца.

4.5 / 5.0

Oct 2023

A very good place to stay

Lovely big well appointed room, good breakfast and a very nice restaurant for dinner. If you are there for Winter Sports this hotel has the best location, it is ski in and ski out. We were there for a late Autumn break looking at the local attractions, the Old Town and the countryside.There is plenty to do and see.

Nothing

5.0 / 5.0

Sep 2023

Exceptional

The hotel is beautiful. The rooms are wide and nice. The bathroom is very nice. Everything is clean and it looks like they thought about the little details that makes the difference. The stuff is nice and helpful. The swimming pools and the area is lovely.

5.0 / 5.0

Sep 2023

We’ll loved it.

The property is beautiful with a fantastic spa…one of the best I have been to.

Because it is primarily a winter resort, the air conditioning did not work well for the daytime heat. At night we slept with the windows open. Also, there were not enough outlets in the room for electronic devices.

5.0 / 5.0

Jul 2023

Exceptional

The hotel is beautiful, all the facilities are amazing and the staff is GREAT! The breakfast was amazing and their chef's restaurant was incredible. Highly recommended.

5.0 / 5.0

Jul 2023

Very nice place to stay, with nice people ready to support

Underground parking place cannot be reserved in advance (even with prepayment)

4.5 / 5.0

Jul 2023

Superb

We had a pleasant stay for 3 nights in summer (low season). The room is very spacious with a beautiful view on the mountains. Excellent spa complex (where you can spend several hours), super comfortable beds and good breakfast. We have received a cake from the hotel on the birthday of our family member. At the check-out you get a jar of rose jam. Nice touch! Overall, great place for a relaxing stay in summer and exploration of the surroundings.

4.5 / 5.0

Jul 2023

Superb

Very clean. Very comfortable beds. Mountain view rooms feature a large bathroom with both bathtub and shower separately. Very good breakfast. Wonderful air and view outside. Very helpful staff. The heated pool and spa zone with different saunas and cryo room are great. The overall territory is very well taken care of.

4.0 / 5.0

Jul 2023

Very good

The beds were comfortable, and the rooms were spacious and well-equipped. The pool was great for relaxing after a long day of exploring, and the views of the mountains were simply breathtaking. The breakfast buffet was excellent, with a wide variety of delicious dishes to choose from. The hotel is also located in a great location.

Disappointed half board dinner menu at this hotel. The selection of dishes was very limited, and the flavors were bland. The prices were also very high, and many of the dishes were for additional charge. I strongly advise against paying for dinner at this hotel. You can get much better food for half the price at the restaurants nearby.

4.5 / 5.0

Jul 2023

Very good value for the money

Breakfast, spa, room, service, ability to extend checkout.

Price could have been lower since the hotel was half booked.

5.0 / 5.0

Jul 2023

Exceptional

Location

Nothing

5.0 / 5.0

Jul 2023

Exceptional

Very good standard

4.5 / 5.0

Jun 2023

Superb

Great hotel with a wonderful setting, clean rooms, excellent pools, nice staff, and a good breakfast. We had an issue with the way that the balcony is built. We thought it wasn't so safe for our baby. The staff sent a special team that fixed this issue quickly and we were very satisfied with the service. The check-in and out were quick.

No one greeted/attended us when we entered the hotel after a long drive and heavy luggage. True, June isn't exactly a high season in Bansko. However, first impressions can make or break a guest’s experience, and the way in which you are greeting guests is very important as it's the first point of onsite contact. Greeting is the best way of making a hotel guest feel at home right away.

4.0 / 5.0

Jun 2023

Very good

nice place

parking was not free

4.5 / 5.0

Jun 2023

Superb

Amazing breakfast. Fantastic spa. Luxury accomodations for regular hotel prices.

I'm used to staying at good hotels. This is a great hotel.

4.0 / 5.0

Jun 2023

Overall nice family stay, can update the hotel and improve the quality of food

Breakfast and location are ok.

Quality of services and the feeling of exceptional stay were much higher several years ago when I last visited the place. Unfortunately was a bit disappointed on few occasions in terms of service and quality of food. Can improve it.

5.0 / 5.0

Jun 2023

Exceptional

unvarnished luxury well trained staff perfect restaurants exceptional spa area

5.0 / 5.0

Jun 2023

superb Hotel

Great location with a nice mountain view. Large and clean room great facilities, loved the spa! superb restaurants - the chef was very kind and helpful.

5.0 / 5.0

Jun 2023

The perfect place for vacation, ski or hiking

Well located,, rich breckfast with delicious food! Don't miss the Magnificent view of mountains when you wake up in the morning

Nothing

4.5 / 5.0

Jun 2023

Perfect for the Pentecost holiday!

Superb location, we had a view of the mountain and a very good breakfast. The dinner was sensational, with fine dishes and served elegantly. What keeps us coming back is the SPA area.

Very difficult to serve lunch. One day it rained and we had to eat in the Lobby Bar area, at low tables, it was really difficult to serve a soup.

5.0 / 5.0

May 2023

Exceptional

everything was perfect, staff were amazing and super friendly, breakfast was also delicious!

3.5 / 5.0

Apr 2023

Pleasant

Great Spa Center.Great stuff.

Bad TV Chanel’s,scrambled. Old uncomfortable bed. clogged sink and shower cubicle.

FAQs

How much does this hotel cost compared to others in Bansko?

The average price for a rental in Bansko is $91 per night. This rental is $0 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Kempinski Hotel Grand Arena Bansko. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Kempinski Hotel Grand Arena Bansko. Enjoy the water!

Is Kempinski Hotel Grand Arena Bansko pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Kempinski Hotel Grand Arena Bansko?

We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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Kempinski Hotel Grand Arena Bansko

Hotel in Bansko

Reasons to book

About this hotel

Amenities

Map of Bansko

Nearby attractions

Available Rooms

Deluxe Room Town View with King Bed

Deluxe Room Mountain View with King Bed

Deluxe Room Town View with Twin Beds

Deluxe Room Mountain View with Twin Beds

Kempinski Hotel Grand Arena Bansko

Hotel in Bansko

Reasons to book

About this hotel

Amenities

Map of Bansko

Nearby attractions

Available Rooms

Deluxe Room Town View with King Bed

Deluxe Room Mountain View with King Bed

Deluxe Room Town View with Twin Beds

Deluxe Room Mountain View with Twin Beds

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Bansko?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Kempinski Hotel Grand Arena Bansko pet friendly?

What amenities are available at Kempinski Hotel Grand Arena Bansko?

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