Sheraton Quito Hotel
4.4
Excellent(252 Reviews)Hotel in Quito
4-Star Hotel
Reasons to book
Includes essentialsGarden, Air conditioner, Internet / Wifi and more
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About this hotel
Beaux Arts Quito hotel connected to a shopping center, steps from Quicentro Shopping
Along with 2 restaurants, this smoke-free hotel has a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a conference center are onsite.
Housekeeping is available on request.
Sheraton Quito Hotel offers 136 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. LED televisions come with satellite channels. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a health club, a spa tub, and a sauna.
Along with 2 restaurants, this smoke-free hotel has a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a conference center are onsite.
Housekeeping is available on request.
Sheraton Quito Hotel offers 136 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. LED televisions come with satellite channels. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.
Recreational amenities at the hotel include a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Garden
Map of Quito
Available Rooms
Classic Double Room, 2 Double Beds
2 Double • 344 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Classic Room, 1 King Bed
1 King • 344 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Club Room, 2 Double Beds
2 Double • 344 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Club Room, 1 King Bed
1 King • 344 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Executive Suite, 1 Bedroom
1 Double • 516 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.4
Excellent(252 Reviews)4.4
Don't go to this hotel, in the next room there were people taking drugs, partying with prostitutes, we couldn't sleep, we didn't complain either because we were scared, they could do something against us! Staff at the front desk, very rude! Horrible experience in a hotel that is supposed to be one of the best!
4.4
Stayed just one night on my return from the Galapagos enroute to the USA
4.4
Great place and staff
4.4
Good experiences. Hotel is clean, safe, and personnel very friendly
4.4
Excellent
4.4
Hotel is very nice. A big mall with a food court on the third floor is just 5 minutes walk. Literally just across the street. The Coffee Lab with great coffee is just next door. There are a lot of people walking even at night. The room is quiet. Bed is comfortable. Pillow is just ok. Everything is very cheap there. I was tired from a long tour and ordered room service. The price is very good with no extra charges. I have to give the guy some tips which he didn’t expect! Highly recommend this hotel. Oh, I see policemen around the hotel all the time. Very safe!
4.4
I contacted Expedia as I noticed that all inventory in the Expedia reservation is always seconds class and staff at the hotel told me that Bonvoy member get many priviledges- 1- check in priority 2- the stay wouldn’t count on my membership 3- my coworkers paid less and got better rooms 4- I made a reservation for a double from and got a single 5- late check in total Expedia benefit $2.88 not worth the nightmare and rather use my hotel memberships
4.4
Very close to everything around the city
4.4
Loved everything about this property, location, service, style of hotel and rooms. Loved how they provide fresh water and lemonade throughout the day. Being gluten free and dairy free, they were very accommodating at the restaurant. Only negative was, I felt the room and everywhere was clean, except inside the bed we found hair. We did not bring this up to the staff, as we were only there for one night and it was already too late in the evening to change rooms or sheets.
4.4
You make fabulous pisco sours at your bar! I loved the bar service! And everyone at the hotel was friendly and very courteous- and the price is good. Keep working on eco friendliness, something in the lobby re what you are trying to do. And good restaurants at walking distance. Thank you!!
4.4
Absolutely terrible service. It feels like they don’t care at all. I am Marriott Gold Bonvoy member as well. It seemed that they were not happy that I used Expedia, hence providing a lower level of service.
The issues started with them charging us more than what Expedia reservation was for. Once I pointed that out, the agent made it feel like she did me a favor by discounting the tax and charging close to the reservation amount, but still higher than that.
The major issue was that the bathroom kept getting flooded if one took a shower. Their shower was not leveled. I called to inform them, and rather than offer to address it, the agent asked “what do you need”? Well, I asked for several towels and once they arrived, I had to wipe dry the bathroom floor. The staff couldn’t care less. Upon checkout, I informed another agent and he couldn’t care less either.
It was a terrible experience. This hotel does not deserve to be rated 5-stars. Beware!!!
4.4
Excellent and helpful staff. Clean and quiet rooms. Many amenities.
4.4
Gracias
4.4
Everything was absolutely perfect. Very convenient to the stadium for a concert or game. Could not have been in a better area with lots to do within walking distance to anything you need. Just great! Everyone was super friendly and helpful too!
4.4
centrally located hotel near everything but the real reason I would return to this sheraton is the staff service . It was second to none I've been to . Carlos Aguilar
4.4
Convenient location, good customer service
4.4
The hotel is safe and way many staff there to keep an eye on anyone who walks in. Location is in uptown/new city, close to the big mall and the Quito central park (Parque Carolina). No microwave access is very inconvenient. Arrival after midnight and trying to get hot drinkable water takes 10 minutes for the staffer to get the bottle filled. No concierge service available means they only target the business people, not tourists. Checking in after midnight the front desk lady showed slightly impatient trying to get me away ASAP when I asked a few questions. No email address available to communicate before arrival. When booking I indicated I wanted a quiet room upstairs. But they assigned me a room on 1st floor. When I persisted a room on higher floor, the front desk lady relented. Some staffers' English level was not proficient.
4.4
I’ve stayed many times at the Sheraton. service is always great. Location is excellent.
4.4
Excellent overall! Great breakfast!
4.4
I don't usually write reviews but I thought this was necessary. It's very noisy if you are on the side of the giant stadium just outside your window. Our toilet did not flush. There was nothing open in the hotel past 11pm to get anything. A snack, water, toothpaste etc. The staff was not very helpful.
4.4
i loved everything in this Hotel.
4.4
$61 charge to check in 2 hours early. $25 per person for breakfast buffet. No coffee or tea in room. Over charged my credit card so total cost was $1100 for 3 nights. Will never stay at Sheraton again
4.4
Very nice and helpful hotel staff!
Thanks for making everything work so well.
4.4
We loved this hotel!!
Staff extremely friendly. Suites super clean and the food is even better!!
We’ll be back for sure
4.4
Poor airport transportation service
4.4
old hotel, rude staff. Did not honor club level as paid for.
4.4
The cleaning staff is fantastic! The surrounding area is easy for walking to dinning, shopping, and really anything you may need.
4.4
Very clean property and rooms. Outstanding staff also.
4.4
Hotel is in a great location for restaurants, mall and close to a large park. The gym weights could do with upgrading but has the essentials. Food is not great in the hotel but, there is lots of choice outside.
4.4
Went there due to business. Stayed here before also and had earth quake that time. Since the hotel is built to take big earthquakes - and staff are good - coming back was easy.
shopping mall 2min away (70-80m), central location.
recommended... although it is a little bit expensive.
4.4
Property was centrally located on a safe to walk at night street and the staff was very helpful and polite.
4.4
🤗
4.4
Amazing service and staff friendliness.
Not so good food
4.4
Many hotels in Quito did fancy interiors much better than Sheraton. But if you are looking for a quiet, safe, convenient, and friendly hotel, I definitely recommend Sheraton. I think Sheraton did basic systems much better than other hotels. I believe the good things are not visible, but you can feel them. The room is quiet, and the clothes dry fast...all these mean the construction team might add enough insulation for each demising wall and exterior so I can feel a comfortable environment. Also, the internet is fast. That supports me to work remotely. Sheraton staff are very professional, helpful, and friendly.
4.4
Close to the parks and a great mall, nice breakfast and well maintained
4.4
I would recommend the hotel- it is clean and well located- but it didn’t have a great vibe.
4.4
The staff is fantastic
4.4
Excellent service overall! Everyone was so cordial and polite! I’ll be back for sure.
4.4
Always friendly
4.4
Nice!!
FAQs
How much does this hotel cost compared to others in Quito?
The average price for a rental in Quito is $66 per night. This rental is $75 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sheraton Quito Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Sheraton Quito Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sheraton Quito Hotel?
We found 8 amenities for this rental. This includes air conditioner, internet / wifi, parking, laundry, and balcony or patio.
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