This hotel should be closed, the rooms needs updating and bathroom has mold and very lots of old outlets that does not work.

Very nice property but it needs some love

Grounds well kept. Pool was amazing. Most staff very friendly

Have been visiting here for past 18 years and never disappoints ....if you're looking for 5 star facilities then look elsewhere ....but if you're looking for friendly staff , nice size pool , beach like 10 feet away , food options for each meal then you will not be disappointed.....

I like the quiet seaside location. The staff was very busy as there were many guests. Your staff worked very hard and deserve to be complimented. Generally the food was good except that the fish was seasoned with too much salt, especially at dinner. Breakfast at the restaurant and mid-day meals at the D Grill were quite good but dinners could be better. WIFI accessibility in the rooms continues to be a problem. I hope that is improved as we plan to visit again latter this year. Overall we enjoyed our stay, thank you

I didnt like that they mopped at 4 pm when I just got back in..after 2 hrs the floors weren't dried and they insisted that with the AC on it will dry. Also, there was a scent of mold from the bathroom because of the cupboard sink being soaked with the face basin water due to the scale build up in the tap and water splashing everywhere when opened. The mopping seemed as thought they didn't sweep before wet mopping and it was exccessively wet. I got sick after my first night with an ENT infection from the moldy smell emanating from the bathroom and into the sleping area.

This is our 4th time at Starfish. Each time it gets better in some areas. Customer service mainly. The staff were very friendly and accommodating esp in the dining room and front desk. WiFi did not work in the room only in the common areas. My husband and I love playing pool, please starfish fix the pool table or buy a new one! It is ridiculous trying to play pool on it. It’s about to fall over. The rooms are very clean and comfortable. Housekeeping comes in daily. The food on a whole was good but needs improvement. The 2 grill chefs were excellent. They made my husband a very delicious fish entree on a few occasions. One of my favorite items (veggie wraps) was not on the menu due to running out of the item. They replaced it with a hard taco filled with green salad. That was unacceptable. The veggie burger was excellent thou Everything was very fresh. The highlight of our trip was seeing the leatherback turtles come up on the beach and lay their eggs. It was very beautiful. One thing thou a starfish employee was out on the beach talking with people watching the turtles was way too loud while the turtle was laying her eggs. That was a bit frustrating esp since there are signs telling you to be quiet when you witness this. More training for this staff is essential.

The sink was leaking the bathroom was leaking. Got there and had to wait long for a room to be prepared. The customer service at the front desk was good however, the staff in general was poor except for the young man who did the grilling & serving exceptional service. The bartenders were rude.

Check in policy is horrible. Not a wide variety of food selection.

The staff, food, entertainment, property and overall surroundings were great. Even got to see turtles on the beach at night. Would just recommend mats by the sliding doors for the ground floor rooms and better tv viewing options. We did have a great stay.

Comfortable rooms, ocean view , excellent carribbean food and other European dishes. Managers afforded us an opportunity to celebrate a 60th birthday privately boy providing a verandah / open air venue . We had to provide all the party stuff, cake drinks, decorations and there was a pennysavers store nearby - driving 15 mins away . Excellent vacation for a mid price range .

The resort was always clean. The staff very friendly and every night was entertainment. The limbo and singers were splendid. The beachfront was beautiful and the food was always to die for. Spent 3 nights with my daughter in law and this is her third and my second. We'll definitely return. Ideal for couples and families.

Friendly staff, nice welcome drink

The beachfront was adequately maintained.However the beach chairs and tables were dirty and broken . The rooms were poorly cleaned. The bathroom fixtures needed proper cleaning. The price for dinner is overly priced for the value and quality of the food served. The staff is very courteous and helpful. The breakfast is amazing and the nightly entertainment is mediocre.. The resort has a lot of potential to be a five star.. investment is needed to realize it's potential

Just beautiful place to be.

The staff is very friendly, accomodating and helpful. Looking forwad to my next visit.

The pool is the highlight of the property. Rooms need urgent updating, dining menu is limited (no allocation for vegetarians or vegans), stray animals on the property. Some staff are extremely friendly while some need extensive customer service training!

Property needs upgrading and restaurant menu selection was limited with poor quality.

I enjoyed everything about this hotel the last time I stayed here (February 2023), however it was not the same this time around (December 2023). Service was not as good, food options were limited and rationed. A lotta times certain foods ran out and we were just told there is t anymore. Long lines to get food, had to wait for plates, beach towels. Just overall terrible. I recommended here to so many people because of my initial stay but I’ll have to give them a rest for a really long time or find some place else. I’m not sure if they could not handle to capacity of guests that checked in for the Christmas season. Starfish please fix asap

Our stay was great. Friendly staff, great food and a very relaxing environment 10/10

This is our third stay at starfish. There has been many updates since our first stay in early 2022. Room was clean and bed was very comfortable. WiFi was good throughout hotel. Food was delicious. Both restaurants were excellent. Noticed many new staff. Staff was very friendly and accommodating. We loved the addition of the covered seating areas by the pool. We met a new manager at the managers event. Very nice touch! It was obvious that he had done a great job making positive changes. He was so polite and pleasant towards us. We absolutely loved our stay.

Food was to salty. Drinks were good.

The room was in good condition but very dirty the first day, the room was broken, room service was at 5 in the afternoon. The breakfast was very limited and in general the staff did not have a good attitude

The property was accommodating however my expectations were misled by the advertising of what to expect. My understanding to be treated as an exceptional guest you must invest in an all inclusive package which I’m never interested in I like the freedom of moving around, I wouldn’t rate the resort as one of the worst but staffing improvements are needed. Overall I’ll rate them a (3).

Nice getaway location, beachfront view is amazing, and the pool and drinks were exceptional.

The breakfast was unbelievable. Almost every morning there was something different to choose from.

I was very dissatisfied with my stay there. After waiting over 3 hours to check in, the hotel was unable to confirm that I had already paid for my trip. The receptionist insisted they were not contacted by Expedia in any way, only to say 4 hours later that their phone was down and they could not be contacted. I therefore had to pay for my stay twice! Upon check out the hotel was still unable to confirm any contact from expedia. Contrary to the description, there was no wifi in the rooms or anywhere else, except for the lobby. The running water was yellow and smelled of sewage, so did the toilets. The sink took overnight to empty even though the water pressure was incredibly low and the shower handle was broken and squinting water im every direction. They did not even provide hand towels and beach towels required a deposit. If you did not purchase the all inclusive pass, you could not purchase drinks at the bar, you had to pay at reception and then return to the bar or leave your card open for the duration of your stay instead of being able to charge to your room. The check in staff was incredibly rude and really gave the Tobago trip a terrible start. The only redeeming thing about the hotel was the beach, the natural beauty is hard to compete with. Also if you're a vegetarian you will starve there. They will not serve any meals to your room, nor are you allowed to take any hotel meals up to your room.

in access to WIFI in Rooms; inadequate air condition in Room - to small to serve the size of the room, even with two persons.

Check in to 3 hours before we got into the room. The food is horrible and to salty. Over charged for the food. Rum punch is good. The beach is beautiful. Pool always has sand in it. To much sand.

Didn’t like the fact the toilets seats were old and dingy , the floor ( ground floor) was cold to wet, which made it feel unclean .

Old hotel with rustic charm. Courteous and helpful staff. Great buffet breakfast which was included with the cost of the room. Excellent location. All rooms look out on the bay with its turquoise clear blue water.

Great stay option for a getaway all inclusive or breakfast inclusive. Food was tasty, resort was well maintained. Drinks were fine. Most staff were nice and my favorite member of staff would’ve been the omlet chef as she was kind, interactive and very warm and welcoming. Also shout out to the assistant manager for taking an international step to provide free breakfast for an early check in. That somehow set the tone for the staycation!