W Mexico City
Hotel in Mexico City
5-Star Hotel
Reasons to book
Includes essentialsGarden, Air conditioner, Internet / Wifi and more
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About this hotel
Luxury Mexico City hotel in Polanco with 2 restaurants
2 restaurants, a full-service spa, and a health club are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a spa tub are onsite.
Housekeeping is available on request.
W Mexico City offers 237 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.
Recreational amenities at the hotel include a health club, a spa tub, and a sauna.
2 restaurants, a full-service spa, and a health club are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a spa tub are onsite.
Housekeeping is available on request.
W Mexico City offers 237 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.
Bathrooms include bathrobes, designer toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Mexico City
Available Rooms
Room, 1 King Bed, Non Smoking, City View
1 King • 388 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Room, 2 Queen Beds, Non Smoking, City View
2 Queen • 387 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Room, 2 Queen Beds, Non Smoking, City View
2 Queen • 388 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Non Smoking, City View
1 King • 388 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Non Smoking, City View
1 King • 388 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
$$$$
Ratings and reviews
4.0 / 5.0
We all like Allen’s service. He is very pleasant and helpful. Very genuine. We even enjoyed the drag party which was held by the hotel.
5.0 / 5.0
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread.
We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
4.0 / 5.0
We really appreciate the location, it's really good if you are looking for a walkable area and have many things near the hotel.
5.0 / 5.0
Excellent service!
2.5 / 5.0
The room is very comfortable and spacious. everyone in the hotel are very servicial and friendly. Amazing staying
4.0 / 5.0
Nice hotel in Polanco area
5.0 / 5.0
Amazing
5.0 / 5.0
It was excellent. The staff was amazing and very responsive to my needs. And I loved the special touch of snacks, tea and coffee in the morning and evening.
2.5 / 5.0
Nice rooms, great service, and excellent location! 24 hour room service, and be sure to try the fish tacos. Polanco is a safe area for walking to shops and restaurants. The food in the area is amazing! Everything is a 5-15 minute walk. Or Uber for only $3 - $5.
5.0 / 5.0
This hotel was lively, fun, and nice. Loved the jacuzzi & spa. Would definitely stay here again if I go back to MXC.
5.0 / 5.0
The staff at this property went above and beyond to make our stay great!
5.0 / 5.0
ok
2.5 / 5.0
Hotel was everything we expected. Excellent customer service and great room. The location of the hotel was perfect. Walking distance from great restaurant and entertainment. Highly recommended!
2.0 / 5.0
I should have listened to the reviews but the hotel is average at best. It is definitely not 5 Star quality.
The Good:
Location is good. Very walkable. But unless you're here for business or fine dining, it's probably best to stay in Roma area. A lot more to do besides eating.
In general thw staff was nice.
The Bad:
Room initially given is in a very loud section of the hotel. But is considered Elite member level which it is not.
Sheets had a very wet feel. Probably due to humidity but it didn't feel humid.
No pool so not a great place for a relaying vacation.
Had a weird encounter with an employee that entered my room and opened something that didn't belong to him. Felt like a violation of privacy. I reported to front desk upon checkout and she apologized.
Overall my stay wasn't the best. I plan to visit Mexico City again but will not stay at the W.
3.0 / 5.0
Location is good ( as other options )
Worst layout of a room
Outstanding service at restaurant by Carlos.
Mediocre service at front desk.
Whatever whenever is just marketing should be whenever they answer the call .
Bad timing it was an event of the LGBTQ 🏳️🌈 I thought it was a family oriented hotel.
5.0 / 5.0
Amazing service
4.0 / 5.0
The property does need some updates since some furniture in the room was just rubbed down and need it to be fix or update.. the stuff and the area are just great and really safe
5.0 / 5.0
Nice and friendly staff, safe area, beautiful rooms
5.0 / 5.0
Clean, very cooperative and very amiable staff❤️
3.0 / 5.0
Need better pillows and you can hear everything in your bedroom
1.0 / 5.0
Extremely horrible management staff at the front desk.
4.0 / 5.0
Hotel needs a renovations, small ones. It is an old building and you can feel it, I doesn’t feel modern I don’t really like the feeling I am in an old building
5.0 / 5.0
Over it was an okay experience at the W. It’s more of a name and the rooms weren’t up to par. Overall 4/5
5.0 / 5.0
Great neighborhood, amazing hotel, nice rooms, great staff. Truly a10 out of 10.
5.0 / 5.0
The service from the hotel front desk was beyond great! Compared to the other W’s I stayed before, this is my favorite so far!
5.0 / 5.0
Showed up at 10 and ours rooms were ready to go! Easy check in. Helpful staff. Great room and amenities.
5.0 / 5.0
The property has excellent night life, a great Terraza, fitness facilities including Spa, Steamroom, and large hot tub. No Pool though.
5.0 / 5.0
There was nothing I didn’t like or enjoy about this property. The staff is great, the ambiance, and the location. Everyone is very attentive and provided efficient and quick service.
5.0 / 5.0
Excellent service. Everyone was helpful and very friendly.
5.0 / 5.0
We loved the hotel and the hospitality! Very recommended!
5.0 / 5.0
Really good
3.0 / 5.0
I liked that it was in a very good location, the guest services was average, I was feeling bad one day my husband went down to the lobby to request water at 11am they brought the water at 6pm and because my husband requested it again the rooms are a little outdated
5.0 / 5.0
Excellent stay and impeccable service.
2.0 / 5.0
Restaurant doesn’t have options.
In room from both facets running hot boiling water complain didn’t help
Lighting in the room absurd
Bedding not convenient.
5.0 / 5.0
Great hotel
5.0 / 5.0
It was my second time staying in the hotel and again I enjoyed my stay very much. The hotel is located at a superb location - quiet and safe with lots of nice cafes and restaurants. It is close to many attractions including Museo Nacional de Antropología and the shopping street Avenida Presidents Masaryk. The hotel itself is very lively. There are always spectacular events and activities happening in the hotel. My room was very cozy, spacious and with a good city view. I again had dinner at the hotel restaurant Trivvu. Food was good, atmosphere was cozy and staff service was superb as always. In particular staff member Giovanny gave me excellent recommendations and dedicated service. I would certainly choose the same hotel if I visit Mexico City again.
5.0 / 5.0
Love it
5.0 / 5.0
Great property. Fabulous location & service @ the hotel
5.0 / 5.0
Excellent
3.0 / 5.0
We booked this hotel last minute (day of arrival) as our travel plans changed. We chose the W because of previous positive experiences at other W hotels and that it was rated 5 star. First, W Mexico City is not a 5 star. - it is 4 star (in Mexico). our room was very weird, awkward bathroom with doors that open outward, dated decor circa 1995. disappointments included coffee in the lobby. there was complementary coffee in the lobby on Sunday. but on our departure day Monday (today), there was not. they directed me to the restaurant on the 1st floor where i got 2 take-out coffees. The host then gave me a room charge to sign - which surprised me given the bartender downstairs sent me upstairs to get coffee.... (see where I'm getting?). On the positive, the Concierge was helpful in translating a business voice mail directory in Spanish that i needed to contact. Also, The spa was very nice, with attentive staff. Lastly the location in Polanco is excellent, easy to walk around and enjoy and convienent to local attractions like the Anthropoligy Museum and Zoo. Personally, I would not stay there again. I would look at other options.
FAQs
How much does this hotel cost compared to others in Mexico City?
The average price for a rental in Mexico City is $129 per night. This rental is $302 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at W Mexico City. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is W Mexico City pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at W Mexico City?
We found 8 amenities for this rental. This includes air conditioner, internet / wifi, laundry, balcony or patio, and hot tub or spa.
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