Sugar Palm Grand Hillside

Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View | Free minibar items, in-room safe, desk, laptop workspace

Free minibar items, in-room safe, desk, laptop workspace

Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View | Free minibar items, in-room safe, desk, laptop workspace

4.1 / 5.0

Excellent(479 Ratings)

Hotel in Rawai

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Family-friendly hotel with a full-service spa and a fitness center
This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Sugar Palm Grand Hillside offers 106 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Rawai

Nearby attractions

Pi Leh Bay (Pi Leh Lagoon)

53.4 mi

Green Elephant Sanctuary Park

18.6 mi

โชว์โลมาภูเก็ต (Dolphins Bay Phuket)

6.9 mi

Hong Island

50.8 mi

Available Rooms

Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View

1 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View

1 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Grand Jacuzzi

1 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

Sugar Palm Grand Hillside

$$$$

4.1 / 5.0

Excellent(479 Ratings)

Hotel in Rawai

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Rawai

Nearby attractions

Pi Leh Bay (Pi Leh Lagoon)

53.4 mi

Green Elephant Sanctuary Park

18.6 mi

โชว์โลมาภูเก็ต (Dolphins Bay Phuket)

6.9 mi

Hong Island

50.8 mi

Available Rooms

Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View

1 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View

1 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Grand Jacuzzi

1 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

4.1 / 5.0

Excellent(479 Ratings)

5.0 / 5.0

Apr 2024

Great hotel and we loved spending time in our pool, breakfast was great, proximity to the beach and shops was a 3 minute walk, workout room was tiny however, climbing the hill to and from the hotel was enough of a workout that we needed.

4.0 / 5.0

Feb 2024

Good

5.0 / 5.0

Feb 2024

Pool access rooms are the bomb! Loved this place.

4.0 / 5.0

Feb 2024

Not bad in general…

2.5 / 5.0

Dec 2023

Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket

2.5 / 5.0

Nov 2023

Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.

2.0 / 5.0

May 2023

We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.

5.0 / 5.0

Apr 2023

I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.

5.0 / 5.0

Sep 2021

Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.

4.0 / 5.0

Mar 2021

I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.

2.0 / 5.0

Mar 2021

2.0 / 5.0

Feb 2020

Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.

4.0 / 5.0

Feb 2020

5.0 / 5.0

Jan 2020

Hotel staff very friendly. Good location near to beach

1.5 / 5.0

Dec 2019

Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.

1.0 / 5.0

Oct 2019

Location is fine if youre looking for a quite spot.The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .

2.0 / 5.0

Oct 2019

Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .

1.0 / 5.0

Apr 2019

Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.

2.0 / 5.0

Apr 2019

2.5 / 5.0

Jan 2019

Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.

1.0 / 5.0

Jul 2018

IT was sound bad every day..then fix the hotel but i should have a refund for the fixing trouble sound.i was sick too.and Ask for help in the loby. But the loby show us too the doctor by the computer and no help whith CAR..IT was raining too....

5.0 / 5.0

May 2018

Great place, Great value, totally recommend thay you should stay here, great location on the side of a hill as the hotel name reflects, but no problem.

1.0 / 5.0

Feb 2018

I have stayed several times so far but this time was the worst. I liked the room but staff's attitude was very bad. Bar was closed during operation hours. Lift was not working so I had to walk up to my room. So tiring.....and staff had forgotten completely about my morning call. It was terrible.

0.3 / 5.0

Jan 2018

I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service.To exemplify, a hotel so-called 4 stars cannot:give to couples a voucher of welcome drink for one;serve cold food at breakfast. The buffet overall was pretty unsatisfying;run out of hot water daily;refuse to supply ice to the room and instead tell you to go buy it in the supermarket;be unhelpful when you need a taxi;advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer;advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset;insist to charge you for a broken drinking glass - which for sure we did not break.Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.

0.5 / 5.0

Jan 2018

I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service. To exemplify, a hotel so-called 4 stars cannot: give to couples a voucher of welcome drink for one; serve cold food at breakfast. The buffet overall was pretty unsatisfying; run out of hot water daily; refuse to supply ice to the room and instead tell you to go buy it in the supermarket; be unhelpful when you need a taxi; advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer; advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset; insist to charge you for a broken drinking glass - which for sure we did not break. Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.

1.0 / 5.0

Nov 2017

Good breakfast, good service very nice people and safe area

1.0 / 5.0

Oct 2017

Thoroughly enjoyed our stay. Nice comfortable room with all the facilities we needed. Good breakfast and helpful friendly staff,

1.3 / 5.0

Sep 2017

This was my 3rd stay. With Sugar Oalm Grand Hillside. . I was given complimentary breakfast and drinks at the lounge for being a returned guest. It was truly a pleasant surprise.. Thank you for making my stay warm and memorable

1.3 / 5.0

Sep 2017

Great staff and very comfortable bed. Good location but not loud. I recommend staying here!

1.3 / 5.0

Sep 2017

Sugar Hill Palm offers a very good quality room service, the morning breakfast buffet is very good... with the best Guava juice I've ever tasted! The very young staff is friendly and reliable, the resort is in a central place of the town, great stay.

5.0 / 5.0

Jun 2017

Great location, walking distance to shops, food and the beach. Service was perfect. Staff were very helpful with directions, & were very friendly during our stay.

1.0 / 5.0

May 2017

Room had a leaky air conditioner which would deposit small amounts of water on the floor. After it rained outside random puddles appeared in the room. Towels werent replaced even after 3 days use. Room was tidy bed was ok to sleep on. However shower screen had what appeared to be years of hard water stains and questionable mould growth on ceiling of bathroom, grout and silicon was a very suspicious off white almost yellow colour. Bathroom was so small I had to go outside to change my mind let alone change clothes. Check in staff super friendly and efficient. Elevators stunk of what I would describe as wet dog smell and it was so overpowering I thought I would be sick. Room cost was about 2,600 baht but I would suggest that a price closer to 500-800 baht would have been fair.

2.0 / 5.0

May 2017

Room had a leaky air conditioner which would deposit small amounts of water on the floor. After it rained outside random puddles appeared in the room. Towels weren't replaced even after 3 days use. Room was tidy bed was ok to sleep on. However shower screen had what appeared to be years of hard water stains and questionable mould growth on ceiling of bathroom, grout and silicon was a very suspicious off white almost yellow colour. Bathroom was so small I had to go outside to change my mind let alone change clothes. Check in staff super friendly and efficient. Elevators stunk of what I would describe as wet dog smell and it was so overpowering I thought I would be sick. Room cost was about 2,600 baht but I would suggest that a price closer to 500-800 baht would have been fair.

1.0 / 5.0

Jan 2017

Just got back and was there Jan 4th -8th Peak SeasonFitness Centre/Gym/Sauna/Steam room Not available (apparently under construction) Pool Bar was also closed!Uhnhelpful staff.Would not stay again. Would not recommend to anyone. Plenty other hotels in same area.

2.0 / 5.0

Jan 2017

Just got back and was there Jan 4th -8th Peak Season Fitness Centre/Gym/Sauna/Steam room Not available (apparently under construction) Pool Bar was also closed! Uhnhelpful staff. Would not stay again. Would not recommend to anyone. Plenty other hotels in same area.

3.0 / 5.0

Oct 2016

This is the third time we have stayed at this hotel. It is in a great location for the beach and entertainment. However, although it is not an old hotel, it is starting to look tired. Needs a facelift. Marks on walls, showers and mirrors not cleaned the best. We had a pool access on the third floor which was great. Breakfast is good. The road up to the hotel is awful now. Once with shops and tailors, is now derelict. Not a good introduction to the hotel. The staff are very friendly and obliging.

2.0 / 5.0

Sep 2016

Great location and the easy access to all attraction areas and family friendly accommodation. One thing about the room some of the tovels were teared. Need to change.

2.0 / 5.0

Sep 2016

Great location and the easy access to all attraction areas and family friendly accommodation. One thing about the room some of the tovels were teared. Need to change.

2.0 / 5.0

Aug 2016

overall is not bad, but housekeeping staff forgot to fill in new drinking water and insisted she did

2.5 / 5.0

Aug 2016

We spent 5 nights at this gem of a hotel. We really could not fault it. Staff went out of their way to assist with requests, in particular Paul and Pear. It was close to shops and restaurants, a few minutes walk to the beach, really quiet at night, and very clean and comfortable. Highly recommended.

FAQs

How much does this hotel cost compared to others in Rawai?

The average price for a rental in Rawai is $95 per night. This rental is $244 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sugar Palm Grand Hillside. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sugar Palm Grand Hillside. Enjoy the water!

Is Sugar Palm Grand Hillside pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sugar Palm Grand Hillside?

We found 11 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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Indulge in a peaceful retreat at Poppy's Enclave, our elegant Apartment in Rawai. Enjoy amenities including Beachfront or waterfront, Family friendly and Pool, and more.

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Sugar Palm Grand Hillside

Hotel in Rawai

Reasons to book

About this hotel

Amenities

Map of Rawai

Nearby attractions

Available Rooms

Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View

Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View

Grand Jacuzzi

Sugar Palm Grand Hillside

Hotel in Rawai

Reasons to book

About this hotel

Amenities

Map of Rawai

Nearby attractions

Available Rooms

Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View

Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View

Grand Jacuzzi

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Rawai?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sugar Palm Grand Hillside pet friendly?

What amenities are available at Sugar Palm Grand Hillside?

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