Santuario Playa

Presidential Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

32-inch flat-screen TV with digital channels, TV

Shower, free toiletries, hair dryer, towels

Premium bedding, in-room safe, iron/ironing board, free WiFi

8.4

Excellent(179 Reviews)

Hotel in Playa del Carmen

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen
An outdoor pool, a snack bar/deli, and spa services are available at this hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Santuario Playa offers 28 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Hot tub or spa

Garden

Map of Playa del Carmen

Nearby attractions

Available Rooms

Master Suite 2 Double Beds

2 Double • 455 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Presidential Suite

2 Double • 1 King • 764 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Single Bed in Female Dormitory Room Hostel

5 Bunk • 764 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Single Bed in Male Dormitory Room Hostel

5 Bunk • 764 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

Santuario Playa

$$$$

8.4

Excellent(179 Reviews)

Hotel in Playa del Carmen

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Hot tub or spa

Garden

Map of Playa del Carmen

Nearby attractions

Available Rooms

Master Suite 2 Double Beds

2 Double • 455 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Presidential Suite

2 Double • 1 King • 764 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Single Bed in Female Dormitory Room Hostel

5 Bunk • 764 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Single Bed in Male Dormitory Room Hostel

5 Bunk • 764 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Reviews

8.4

Excellent(179 Reviews)

10.0

Aug 2024

Good service

2.0

May 2024

They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.

8.0

May 2024

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.

4.0

Apr 2024

Water was too cold

10.0

Apr 2024

2.0

Mar 2024

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.

4.0

Mar 2024

We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.

6.0

Feb 2024

The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.

4.0

Dec 2023

The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!

4.0

Dec 2023

There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there.

6.0

Nov 2023

Ran down property. Not recommendable. Good location but overall a bad stay.

8.0

Sep 2023

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.

8.0

Aug 2023

Easy to walk to the beach just around 200 meters.

8.0

Aug 2023

There are something in the property that should remodelate, like the doors but in general everthing is great

2.0

Jul 2023

8.0

Jun 2023

Very friendly staff!

10.0

Feb 2023

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!

2.0

Nov 2022

In serious need of an update

10.0

Aug 2022

Comfortable at home chill vybes

6.0

Jul 2022

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great

4.0

Apr 2022

It was very clean.

3.0

Dec 2021

Ok so my family had 3 reservations and we arrived early, they were able to hand us 2 rooms about an hour before 3pm which was check-in time. The third room was not ready till 4:45pm, but it’s fine we had our stuff in one of the other rooms in the meantime. So one of my families deluxe room did not have a trash can and we asked about it they said they were out of them. I had the presidential suite and it was cute and all, but there were some issues. First you should know they don’t have elevators which seems fine until you have to haul big luggage’s up 4 flight of stairs. The water pressure was ok, one of the bathrooms in the suite did not give any hot water, luckily the other shower did. Our king size bed was hard as a rock, But the other room had 2 queens that were better. Wifi is included but really bad in some areas. Also no iron in the room and when I asked the front desk they said they had just lended it out to another room and when they received it they would let me borrow it. We had the rooms reserved for 7 days and never got the iron. Also you should know they don’t allow drinking or eating of any sort , outside of your hotel room. Which means you can’t bring any thing to the pool or outdoor patio etc. It is a cute place but nothing more than that, very very basic, unfortunately would not stay here again. Also breakfast that was included was not good- a soggy waffle and “fruit”, they brought me a plate with 1/2 of a banana in slices lol. I honestly expected more!

3.0

Dec 2021

Ok so my family had 3 reservations and we arrived early, they were able to hand us 2 rooms about an hour before 3pm which was check-in time. The third room was not ready till 4:45pm, but it’s fine we had our stuff in one of the other rooms in the meantime. So one of my families deluxe room did not have a trash can and we asked about it they said they were out of them. I had the presidential suite and it was cute and all, but there were some issues. First you should know they don’t have elevators which seems fine until you have to haul big luggage’s up 4 flight of stairs. The water pressure was ok, one of the bathrooms in the suite did not give any hot water, luckily the other shower did. Our king size bed was hard as a rock,But the other room had 2 queens that were better. Wifi is included but really bad in some areas. Also no iron in the room and when I asked the front desk they said they had just lended it out to another room and when they received it they would let me borrow it. We had the rooms reserved for 7 days and never got the iron. Also you should know they don’t allow drinking or eating of any sort , outside of your hotel room. Which means you can’t bring any thing to the pool or outdoor patio etc. It is a cute place but nothing more than that, very very basic, unfortunately would not stay here again. Also breakfast that was included was not good- a soggy waffle and “fruit”, they brought me a plate with 1/2 of a banana in slices lol. I honestly expected more!

3.0

Jun 2021

I would not recommend this hotel. The night I arrived, the room was dirty, the included breakfast is a joke. The orange juice is like a kool aid or tang drink and you only get coffee if you wake up early or you’re stuck with none or a clear brown drink they called coffee. We ended up not even staying for the included breakfast.Also, don’t be fooled by the kitchen amenities mentioned in the description. Yes the room has a kitchen but does not have even a spoon or even a napkin. No utensil whatsoever, no pan, no fork, nothing! Staff were very friendly that’s about the only good thing I can say about the hotel. Overall, do not recommend.

2.5

May 2021

Great space, lots of room. I had a single dwelling, it was so big, I felt like I was in my own apartment! Great staff, great breakfast. Noise from 5th st can be heard, that’s the only drawback.

5.0

May 2021

Great space, lots of room. I had a single dwelling, it was so big, I felt like I was in my own apartment! Great staff, great breakfast. Noise from 5th st can be heard, that’s the only drawback.

2.0

Apr 2021

Insecure, badservice, not clean, unconfortable

5.0

Feb 2021

Near great restaurants, room was spotless and large, breakfast was tasty.

3.0

Jan 2021

I had a flight delay. When I arrived they had already canceled my reservation even though I reserved it for 3 nights. The hotel clerk was not able to contact the travel agency. Even though the room was available they could not give it to me until the reservation was reactivated. After waiting an hour I found another hotel.

1.5

Jan 2021

2.5

Jan 2021

Me encanto la atención, muy lindo y muy cerca de la playa, la comida es deliciosa! Recomendado!

5.0

Dec 2020

El lugar es esta perfectamente ubicado para la playa y la 5ta avenida

4.0

Dec 2020

The room was really nice for the price we paid. We got a suite to ourselves.

5.0

Dec 2020

Very close to the beach & shopping places, so happy to be close to 5ft Ave

5.0

Dec 2020

Mala Vecindad is awesome! It exceeded our expectations. We definitely recommend it.

4.0

Dec 2020

I definitely stay again on my next trip to Playa del Carmen.

2.0

Oct 2020

Hotel is great , we were stuck in the middle of a hurricane and they made sure we were taken care of. The only thing I would recommend is Having more cookware in the private rooms. There was only one frying pan and it didn’t work well in a full kitchen. A pot and a couple spoons And a knife would go a long way. But the hotel is great in a good location and the staff was very friendly. Overall awesome choice for the money.

5.0

Mar 2020

This hotel is in a great area, close to everything with friendly and helpful staff.

5.0

Mar 2020

This hotel is in a great area, close to everything with friendly and helpful staff.

4.0

Feb 2020

Excellent location, 1 block from 5th Street and 2-3 blocks from the beach. Helpful staff, nice and clean rooms. Great value!

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $184 per night. This rental is $133 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Santuario Playa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Santuario Playa. Enjoy the water!

Is Santuario Playa pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Santuario Playa?

We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony or patio, and hot tub or spa.

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9.0

Excellent(355 Reviews)

Hotel Real del Mayab

Santuario Playa

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Master Suite 2 Double Beds

Presidential Suite

Single Bed in Female Dormitory Room Hostel

Single Bed in Male Dormitory Room Hostel

Santuario Playa

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Master Suite 2 Double Beds

Presidential Suite

Single Bed in Female Dormitory Room Hostel

Single Bed in Male Dormitory Room Hostel

Reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Santuario Playa pet friendly?

What amenities are available at Santuario Playa?

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