Just average. Of course it is NY so you pay for location, but hotel is clearly old and they just do maintenance and fixing instead of remodeling. I was expecting a bit more for the price. Hallway carpet obviously needs replacement. Room has no shelves or dresser for clothes. Housekeeping did our bed and left us cleaned towels everyday. Conveniently located. Overall it was okay, but I wouldn’t stay more than a couple of days.

It was ok

The hotel was great the front desk were super friendly. Only problem front elevator wasnt working and the ice machine on our floor wasnt working. Other than that great! Oh and it smelled AMAZING

No pool and you have to ask for a microwave.

During my trip there was a moldy, damp, basement smell coming from my room,I was transferred to another moldy room that was less moldy smelling. The staff was polite,the food was good and the decor and ambience were nice. It seemed as if there was a leak on the entire floor and they still placed me in one of those rooms.

Good

Room was very clean and updated. Walls were not thin

The room was ready and one of the desk personnel helped us by suggesting connecting rooms with family. However, I requested the room be cleaned on june 16 and no one came. I went to retrieve my freezer packs from their freezer n they went missing. I asked for plastic bags for ice n housekeeping brought me coffee. Also there is no swimming pool n no shuttle to the airport. No microwave and no luggage racks in the rooms. No towel racks in bathroom. I would not stay at this motel again.

Very convenient location. Staff very helpful and friendly. The room is cleaned.

No house cleaning, rough towels, looked dirty and dingy.

Liked the location, the proximity to shopping facilities, the availability of breakfast in on premises.

Convenient location. Friendly staff. Clean hotel

Friendly staff. Clean quiet rooms

It’s a very good place to stay for a quick trip

Comfortable beds and convenient for our purpose. However room was next to parking lot and a bit noisey since you can hear the trafficing. FYI, was told by the staff that kids do not eat free at this hotel. I booked again using IHG membership and even though it was noted that kids eat free , per the staff at this hotel kids do not. Note to travellers

Hotel was very clean.Amenities like soap and lotion were nice.The only problem I had was a woman with kids screaming at the top of their lungs at 11:00 at night. Sounded like they were out in the halls.

Good

staff very nice. room very clean and comfortable

Good

The hotel is very nice, updated and clean. The bed was very comfortable. Very satisfied with the room and cleanliness. The fact that there were hard floors instead of carpeting was a plus. I would definitely stay again but would skip the included breakfast buffet…wasn’t very good. We noticed a very strong perfume-like smell throughout the lobby and elevator which we thought was quite strange and unpleasant, but nothing to prevent staying there again, we just wouldn’t hang out in the lobby!

The hotel staff were friendly and helpfull. The room was clean and comfortable. Short walk to the LIRR.

I love how clean and well kept this hotel was, it smell so good. The room was very nice and cozy, not to mention the bed. Great service 👏

Perfect stay for a short trip.

I liked the location. It was very convenient.

My family and had a great stay. The hotel was very comfy and clean. I really enjoyed my stay.

Unexpected stay after problem with booking at another hotel. Very comfortable with a good location near shopping and restaurants. Staff very friendly. Indian restaurant attached was tasty

work in progress near the hotel

Disgusting, filthy, smelled like smoke, bathroom wouldn’t flush, electrical outlets in ro not working.

We have stayed at this hotel several times before. However, this time was the worse! Huge building is being demolished. Demo work starts at 8.30 AM!!! Can't sleep, can't relax, can't work.. It's a total mess. Not only that fire alarm was activated in the middle of the night. Even everyone were able to smell some burning smell, front desk kept saying it was a false alarm. Couldn't sleep after that all night anyway. So, never again....

I usually do not write bad reviews but my stay here was only for one night and it was terrible. No one would ever expect to be woken up at 2AM to a smoke alarm not once not twice but THREE times! It was absolutely a terrible experience and will not be coming back here. I feel like all guests from the night of March 12, should be compensated for this. It woke up me and my family and caused panic. I called the front desk and I understand it’s not his fault his explanation to me was that they were fixing the elevator and it was causing the smoke alarms to go off.

I flew in from LA with my daughter and husband and my baby girl. Stayed in a 2 queen size beds. Beds were absolutely hard m, very uncomfortable. I was NEVER told There was construction right next to my window. Heard nothing but drilling, hammering noises. We NOT able to get any sleep with all the noise. Following morning again we were woke. To banging on the walls, sounds like a very loud vacuum, laughing and talking in Spanish in the hall way. I got out of bed to see what all that noise was and it was 2 cleaning people slamming doors, talking very loud in the hall way and its was just a very horrible experience. Tossing and turning we were NOT able to sleep. I have complained to the front desk and spoke with a person by name of Dhuruv and he stated he would pass the message to the Gen. Manager. Never received NO CALLBACK. I ended go downstairs speaking with another front desk person and again left another manager on site. I am requesting a full refund of my stay at the Holiday Inn. I was never informed there was construction going on next door. I was not able to open my blinds due to the construction next door and workers able to see in my room. Bed was very hard and uncomfortable. All around horrible experience. Due to all issues we were forced to check out and had to stay at another hotel that caused us to spend more money. Very upsetting... Horrible management service. I demand a FULL REFUND.

Will stay again