I couldn’t recommend this hotel enough. Rooms were so clean and beds were comfy. The breakfast options were delicious and the staff kept it stocked and clean. Something for everyone . Great location. Free lemon water station. Loved staying here!

Are car was broken into

Our room (204) was comfortable and clean minus the faucet handle on the bathroom sink had not been properly cleaned but easy enough fix with our travel wipes. The room condition was average in the bathroom was slightly below, average outdated tub and shower with cracks and wear and tear. Still a good stop for an overnight/passing through visit.

This is one of the best Choice Hotels I’ve stayed in and travel a lot

During the final week of my extended stay, I encountered a concerning situation with billing procedures. Despite having an authorized pending payment scheduled for checkout, staff incorrectly claimed there was an outstanding balance. The hotel then attempted to process an additional charge while the original pending payment was still active. When presented with evidence of the pending transaction, staff continued to dispute the matter rather than investigating the situation. This required me to contact my banking institution for resolution. The bank confirmed the proper procedure: the hotel needed to cancel the pending charge before processing any new payment. The bank provided this instruction directly to the hotel. This situation could have been entirely avoided by: Allowing the scheduled payment to process as planned Verifying pending transactions before attempting additional charges Following standard banking procedures for payment processing Recommendations for improvement: Staff training on payment verification procedures Clear protocols for handling pending transactions Better response to documented payment evidence. The handling of this billing matter significantly impacted the quality of my stay. I respectfully request management review these procedures to prevent similar situations for future guests.

My stay at this hotel from August 31 to September 2, 2023, was by far the worst hotel experience I’ve ever had. The problems started with severe sewer and drain issues in the first room. The bathroom smelled horrible, and it was impossible to breathe comfortably. To make matters worse, the entire room reeked of cigarette smoke, despite being in a non-smoking hotel. I was moved to a second room, then a third, and yet every room had the same terrible issues – disgusting smells from the drains and smoke everywhere. This hotel clearly has serious maintenance and cleanliness problems. When I approached the manager, Ms. Mitchele Taber, she admitted that they couldn’t provide me with a decent room and advised me to cancel my second night. She promised a full refund and said she would contact Hotels.com to process it. That NEVER happened. Instead, I was charged for both nights and hit with additional deposit fees totaling $150. I’ve reached out to the hotel and Ms. Taber multiple times, but they have completely ignored my emails. Even Hotels.com confirmed that they’ve received no communication from the hotel about my refund. This place is a complete disaster. The rooms are uninhabitable, the management is unresponsive, and the customer service is nonexistent. Save yourself the frustration and STAY AWAY from this hotel! If you encounter any problems, don’t expect them to fix it or even acknowledge you.

Very dirty. Towels were dirty. Shower was filthy. Refrigerator was nasty. Just nasty and dirty. Elevator got stuck on 2nd floor.

Dog barking in the hallway at 3am for over 30 minutes. No food on buffet at 8am. NO COFFEE. Found black mold on ceiling of bathroom. Do yourself a favor and do not stay at properties owned by Neeman Properties and managed by Ark Hospitality.