I recently had the pleasure of staying at the Holiday Inn Express in Brattleboro, and I must say that their team is truly unmatched. The level of friendliness, accommodation, and flexibility exhibited by the staff was simply outstanding. Special mention must go to Jennifer, who works the breakfast area. She is incredible, greeting everyone by name and creating a warm and welcoming atmosphere each morning. Her dedication to customer care is evident and highly appreciated. Rudy and the maintenance team were also fantastic. They were attentive and friendly, always ready to assist with any needs promptly and efficiently. Another brilliant standout is Kalee, our Events Coordinator for a conference we hosted there. Having conducted hundreds of training sessions at various conference facilities over the past two decades, I can confidently say that Kalee is the best events coordinator I have ever worked with. Her efficiency, attention to detail, and exceptional service were remarkable. Well done, Holiday Inn Express Brattleboro, for having such an amazing team. Your commitment to excellence in customer service makes all the difference.

About the best hotel we have found in Brattleboro - limited options. Nicer Inns available, but they were all booked

Very beautiful area staff was very nice and helpful the key cards were so cute made of wood! Wish they had pillow top beds but that is just not picking this is really a nice stay and the fire circle out front is lovely!

Nice hotel.

Great customer sevice

Excellent experience! Staff was very friendly and helpful. Rooms were clean and quiet.

It’s very accessible. Very clean, and property conditions are excellent.

Really clean, peaceful spot, with easy parking, friendly staff, and overall good atmosphere.

it is good

First time hopefully not our last. Since we walked in it was great. The staff was welcoming. Beth answered all questions and was very welcoming. But Debbie, wow. She was managing everything at breakfast. She was on top of it. Make sure every was refilled as soon as it finished. She was great. The room was big and comfy for my family and I. We enjoyed the pool as weak. The temp was Good for a late swim.

Very clean, staff was very friendly and welcoming.

Clean, friendly staff, comfortable, love the gym and pool.

good service good food in the am pool was nice shower was nice and hot for a hotel the tv can us beter progress

It was so beautiful and clean. The staff was absolutely amazing. Beth at the front desk was fantastic.

The worst experience ever. The heater is so noisy that I couldn’t sleep at all. I spoke with the receptionist the day after, she didn’t look surprised, she said that part of the hotel has been remodelled but not the area in which my room was. She also said she was going to talk with a manager and she offer a discount (even I didn’t ask for), but I’ve never heard back from her or any manager and I didn’t get any partial refund! Terrible experience!

Very nice property with very nice staff.

The property was clean and well kept, staff was courteous

Amazing. I will come back next time.

Nice newer facility.

Love the location and the building is new and clean

Great stay! Welcoming and friendly staff who cared about our comfort. Kids had fun in the pool. Good choice for breakfast including various dietary options. Would recommend.

Wonderful stop on our adventure home after Christmas. Especially enjoyed the pool and the breakfast (although they wouldn’t refill the pancake station after 9:15.

Room was ready, hotel look new, breakfast was great

Overall the hotel was nice. There were a few disappointing things about the room. There was a leftover twisted tea can on the headboard. There was crumbs on the floor and hair on the bathtub. The breakfast was good, staff were friendly.

The lobby was under construction for the time I was there. Had I known, I wouldn't have booked but Expedia or Holiday Inn didn't announce that. If they did, they know nobody would book. There were some other minor issues, but the staff was super friendly and made it worth it

New rooms were great.

Great!

This was the second hotel we stayed at went to one had to check in and check out came here to holiday inn was amazing.

Construction in the lobby. My wife is allergic to dust and Construction debris. Wish we would have known before booking.

They were drilling with a jack hammer at 7am!!!

The place is amazing and the staff are friendly.

There was construction inside the hotel when we arrived but other than that, our stay was comfortable.