The staff of Diego de Almagro in San Pedro de Atacama has delivered top-notch customer service that I have rarely seen anywhere else while traveling. We had an issue with the reservation, and as soon as the reception manager and the general manager collected all the details and verified it, they immediately took action to make things better, by correcting the payment, implementing any corrective actions in their processes and more importantly by putting their face immediately, apologizing for the inconvenience. There is still humanity out there, I am so happy we found it in Yoselyn and her staff. Beyond that, the hotel is among the biggest in the town I believe, and it also offers a pretty nice swimming pool. You can't go wrong, by choosing it!

Nice hotel. No AC so during the day we were sweating inside the room. Very walkable with everything you need nearby. The breakfast was what we needed, the staff is excellent except for the manager who is constantly getting mad the employees which is uncomfortable to watch because the employees are all so sweet and welcoming.

Lovely place,central ,close to everything Great food

The location was excellent, close to everything but not in the middle of the tourist noises. Breakfast buffet was great. They have coca leaf tea which is what we need for the high altitude. The room was quiet, but very hot. We're couldn't keep the windows open because there are no screens and the insects come in. We managed to get a small, very small fan from the hotel, but it was too small (4") to do any good. The pool was very nice.

Nice, very well located property. Beds require some updating/upgrading...

It’s the first hotel in San Pedro (according to one of my guides. The room was ok, got in a bit early. Asked two staff for a four am wake up call. It did not happen. Good thing I had a back up.

Staff is really kind and room is clean.

This place isn’t worth more than USD70 a night but charges at least double that. Tiny, tired rooms and bathrooms. Tub took forever to drain after a shower. Lots of noise (e.g. people talking in the corridors or using the TV/shower in other rooms) which is easily heard at night. Staff unhelpful and officious. Wifi only available in the lobby. No complimentary bottled water offered at all, despite the notice that the tap water isn’t potable. No fans or aircon in the room despite the desert environment. No towels provided at the pool. TV picture grainy and unclear. Best avoided. Positives: Nice pool. Acceptable, if basic, breakfast. Good location.

Great proximity to town center/main street.

Easy to check in and out great facilities maybe could use a gym but over all good

Very clean hotel with a decent breakfast buffet and walking distance to the Main Street. Daily room clean up and spotless facilities. A beautiful Pool although it was too cold for us to use it in this season.

We had a large well decorated bedroom with a large very comfortable bed. The hotel is in a quiet area so we had a good nights sleep. The shower was hot and powerful. Buffet Breakfast was excellent with a great range of cakes, savoury items and fruit. I’d be very happy to stay here again.

The good: extremely friendly and helpful staff, ample parking area which is very hard to find in the center of San Pedro, very good and well stocked breakfast buffet; wi-fi i pretty reliable which is not always the case in town. The bad: rooms are quite small unless you get a "premium" one (there are also options like private cabins); rooms are no frills, quite basic; heating must be supplemented with electric portable heaters and even then, the room can get a bit chilly at night. Overall a good experience and reasonable value for the price.

A beautiful place. Big and nice restaurant.bathroom is super! If you can improve your WiFi service, it would be a perfect place!

Hotel reception area and dining room airy and bright. Room spacious with adequate storage. A few more hangers or hook for clothes would be nice. Bed comfortable, linen and towels clean and fresh. Bear in mind there is no air conditioning, so room was stuffy and hot during the day. Windows could be opened, but on the ground level, at your own risk. Staff amazingly friendly, courteous and friendly. At check-in, Paola made us feel very welcome with her happiness and smiles throughout our stay. An awesome young lady. Maria, Nancy and Hector in the dining room are attentive without being intrusive. Overall, a wonderful stay in an awesome place.

Very friendly and welcoming. Great, if cool swimming pool. Small but quiet room with view of swimming pool. Good WiFi. Good breakfast. Shower/bath water warm rather than hot in the afternoon but definitely hot in the morning. TV had 2 English news channels and loads of channels - sometimes a film in English. We enjoyed our overnight stay at the Diego de Almagro. A nice relaxing place away from the madness of San Pedro.

Good basic clean hotel very central with car park finding the hotel is difficult without a off line gps . Bad internet connection . Basic breakfast. Not a bad choice hitel

Nice very clean hotel, which is not easy in this area due to the dusty streets. Efficient friendly staff and great location just off the Main Street. Pool was great after a day in the heat too.

i stay here often as it is good value for money and the space available for parking is great - something to consider in San Pedro. It is a bit run down and some of the rooms are worse than others in terms of plumbing and general upkeep - there is wifi available mainly in the main eating and reception area and the further you get from this area the poorer the signal so dont expect wifi in your room! Its a nice pool area but the pool can be very cold depending on the time of year. Breakfast is hit and miss but they need more staff on to clean tables and replenish the food - which can run out, including the coffee!

Secluded feeling, but close to the center. There was no internet access in my room.

The check-in was extremely slow, with none available to check us in until they called someone from their break. I thought it was supposed to be 24h front desk! The 2 vegetarian sandwiches we ordered took about 30 minutes to prepare even if there was no cooking involved. The place was as noisy as it gets, with loud music being played at all hours (even past 2am!) and people screaming on the corridors by the rooms. Also the rooms were vey cold despite the heater, more blankets are needed.

The swimming pool and facilities around it are nice

The best thing about the hotel is the location. It is so close to the center. The rooms and the common areas need some updating but it is comfortable and an easy place to use as a base to explore.

Very nice experience，nice hotel and nice staff

San Pedro de Atacama is a very nice place to visit, quite different to anything I have been to before but our hotel was way overpriced for what it is... I would expect to pay about £40-50 a night for a hotel of this quality. The hotel IS in a good location in the centre of town. The hotel is basic, breakfast was basic but staff in restaurant were nice. Check in was OK. The room was the main let down as there is no a/c and temps are high in Jan.. so sleeping was difficult. There was hot water to shower with. There was a safe in the room but couldnt fit our laptop in it. The beds were not very comfortable . The pool looks quite nice but wasnt that clean and sunloungers were uncomfortable. When I was looking to book most of the hotels had poor reviews and were over priced.. This hotel was just about ok but was very overpiced for what it was.

This hotel didn't seem to have a visible manager which it needs. Nobody in charge. Busy morning breakfast only 2 ladies serving dining room full not fair on them running out of food all the time. In saying that the beds were very comfortable the best we had in Argentina!

Great location , very friendly and helpful staff, great breakfast options. However the room is very dated with uncomfortable mattress, damp carpet, central heating not working properly and bathroom in need of serious repairs. The shower handle was defective and it was difficult to turn in on off and adjust water temperature. The water was hot only in the mornings but in the evenings it was barely warm. The tap to fill the bath tub did not work either.

The hotel is good but service levels were not very great I signed the bar bills and the lady later added the tips. I am not against tipping but against forced tipping

We drove to this property in the evening and could not find it. Our GPS took us to a busy, poor-quality, too-narrow dirt road after dark. We could not see a sign to the property, or an open gate to a parking lot where the GPS told us that the property would be. I did not bother to phone the property because it was very difficult to drive the narrow, busy, poor-quality road at night, with lots of people walking around. Also, I had been told (I think possibly when contacting Expedia previously) that the property did not have anyone who could speak English when they phoned previously to state that I would be arriving the next day for check-in. Also, my mobile phone (including data and Internet) has not always worked perfectly in South America. Basically, I gave up and went back to Calama, where I had to rush to find a hotel room to stay in for that night. I also missed all of my activities in San Pedro de Atacama, and will probably not recover my prepaid expenses for that part of my trip. Missing the activities probably saddens me the most, as I believe it would have probably been an amazing place to tour. I do feel like the hotel should have had a very visible note on its Expedia listing, explaining that English-only tourists may have difficulties finding and checking into this hotel in the evening, especially after dark when we had arrived. I believe that this hotel is probably just fine for a Chilean tourist, but it didn't work out for an English-only tourist (me).

Hotel: Very nice staff, breakfast was good, gave breakfast box when I had an early tour. But breakfast room was freezing, out of the 6 days, I didn’t had tour in the morning for 2 and stayed in the room and noted hotel shut down the heating so it was freezing in the room. Also at night had to use extra blankets from both beds to stay warm while room slowly warms up again… Hotel lost power several times. Pool (which is why I paid extra for that hotel) was unusable due to the cold… I had internet from my room, but reception said not available in all room. I think the hotel at $100 night is too expensive for what it is, $50/60 would be a fair price for it.

The WiFi is very flakey and the Internet continuously drops out. I couldn’t work here because the Internet was so unreliable. Which was disappointing given the cost of this hotel. It the staff were very friendly, the rooms were clean and modern and comfortable, but the bathroom was extremely small (I had to sit on the toilet with my legs out the door). There is a very good selection of food at breakfast however they only provide you will tiny little side plates (smaller than my hand) to eat on, which is laughable. The pool area was lovely.

Though the hotel is a little bit old fashion, the environment is relaxing and spacious. The location is great, you may go to the city centre with few minutes walk.