Playa Esperanza Resort
Hotel in Pla de Mallorca
4-Star Hotel
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Muro? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..#The property is closed during the winter season.. Mandatory fees: You'll be asked to pay the following charges at the property: A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: EUR 14 per person (approximately) Airport shuttle fee: EUR 79 per vehicle (one-way) In-room safe fee: EUR 2 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 8:00 AM to 8:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards, debit cards, and cash Onsite parties or group events are strictly prohibited Safety features at this property include a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Please note: Men are required to wear trousers (long pants) for dinner. . Special instructions: Front desk staff will greet guests on arrival. The "Assigned at Check-in" room layout and furnishings may differ from the photos shown. This property enforces a strict dress code during dinner in the restaurant. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: No smoking. House Rule: No parties or events.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Garden
Map of Pla de Mallorca
Available Rooms
Standard Apartment, City View (3 Adults + 1 Child)
2 Single • 2 Sofa • 495 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Apartment, Partial Sea View (3 Adults + 1 Child)
2 Single • 2 Sofa • 495 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Low Cost Double Room, 1 Queen Bed (No Balcony)
1 Queen • 183 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Double Room, Balcony (2 Adults)
1 Double • 1 Sofa • 183 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Double Room, Balcony, Partial Sea View (2 Adults)
1 Queen • 226 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
$$$$
Ratings and reviews
5.0 / 5.0
We would recommend it
1.0 / 5.0
This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.
2.0 / 5.0
Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests.
Pros
Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things.
Cons
Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe.
very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.
3.0 / 5.0
Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
2.0 / 5.0
Very nice resort, nice rooms and nice location ( we were in Suite area ) some things were not opended yet ( bars / sundbeds etc whick were sad ) and the food was only average in the buffet. Lunch restaurent was good. Strange in my opinion that you have to pay for using the hotels Tennis and Padel courts ( 15 Euro per hour )
5.0 / 5.0
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful.
Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for.
Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope.
We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
0.3 / 5.0
Disappointing rooms.
5.0 / 5.0
The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.
1.0 / 5.0
Nice place
1.3 / 5.0
i et
4.0 / 5.0
Location for our cycling activity. Being refused entry to the restaurant for wearing shorts when females were allowed to wear shorts. I thought this type of sexist behaviour had been eradicated years ago
2.0 / 5.0
I was staying at the hotel for the Mallorca 312 cycle event. Lovely hotel, nice staff, efficient, great position on beach, had a cold buffet on offer for night time arrivals. Some areas of the hotel were a little tired. Mostly an excellent hotel and excellent value for money.
2.5 / 5.0
Amazing place beautiful sea clean beach hotel staff food breakfast 5 stars brilliant experince
2.5 / 5.0
Excellent hotel service was very good food was nice and fresh staff were very good 5 stars all round Beach and sea amazing
4.0 / 5.0
Dining staff really friendly and helpful however front desk not as much. Didn't tell us coffee facilities before breakfast was available only handed us a paper in Spanish assuming we can read. We only found out on last day. Otherwise very pleasant stay even though as off season nothing open around the hotel. Good variety of food in buffet .
4.0 / 5.0
Really lovely hotel in a great location. 3 great pools and only steps from the beach, what more could you ask for. There was more than enough sun loungers dotted around, I particularly liked lying under a palm tree.
Breakfast was really good and dinner had a different theme each night and seemed to cover all the bases for different diets.
The spa facilities and gym were great.
Would be perfect for families with a good variety of things to keep littke folk entertained. The animation team work really hard as do all of the staff who were all very polite and friendly.
Will definitely go back
2.0 / 5.0
The beach was beautiful. The staff were all nice. The buffet was adequate. A pass to the spa was included which had nice waiter features, sauna and steam room. There is limited parking at the hotel so we had to park at the beach. There is a fee to use the in room safe and a 15 euro deposit is required for use of beach towels. Overall it was a good value.
2.5 / 5.0
Great hotel and the service was excellent. Great location for the Mallorca 312 sportive. Food and service was generally excellent. We had a sea view which was amazing particularly to wake up to the sunrise and gentle waves breaking on the beach. Only bad points were the people in the next door room who’s alarm went off 3 nights on the run at 1.20 am?! The sound came in from the balcony so had to close the windows and the air conditioning was not on so the room was very warm. Also they do an early breakfast between midnight and 7 but nothing between 7 and 8 am which is odd since 8 am is quite late for breakfast to start. Both minor points and we would stay again without hesitation.
2.0 / 5.0
The price is a pretty good value considering breakfast and dinner were included! We also enjoyed the pool and spa area. However, some things were not as ideal. For instance, the shower did not appear clean and there was hair. Not a big deal to me and others may be very put off by that.... but, I do know the general expectation is not to your hotel in that condition. Also, we were double charged at the front desk although we previously paid online. Once we disputed it, we were offered our refund, but the transaction was not cancelled on the credit card. Once again - not a huge deal to us, but it may have happened to others. Lastly, this was mid-April so it was not quite as hot and humid as it is in the summer and our room was HOT. The AC was not blowing out cool air so we had to sleep with the window open. There are a ton of options for food at dinner and breakfast, but boy do they pack things up at 2130 on the dot. As with any buffet - some food is good, and some is not so good. Overall, still a great value. The staff members were very friendly and more than helpful and the overall presentation of the hotel is very nice.
2.5 / 5.0
Been to the Playa Esperanza many times. The staff are very friendly and a lot of them remembered us from the previous visits and spent time talking to us.
Located right on the beach and great for walking either way and across the road is Parc Naturel de Albufera.
Mainly Germans and Spanish in the hotel but I have no problem with this as they will quite happily chat to you.
We visit in early or late season and have been coming here for the last 16 years and have stayed about 14 times and will be returning again.
2.0 / 5.0
Very nice hotel, it looks fairly new and is overall very clean. I had booked a room with partial sea view and they gave me a nice room at the 5th floor with sunrise view as I requested. The hotel is right at the beach which also is spotless. The hotel does not have a private beach but the beach is right in front of the hotel, so mostly you will find hotel guests there.
The beds and umbrellas are private owned and do need to be rented. I just got a towel from a shop and used that. Towels are for rent as well but deposit of EUR 15,- was a bit over the top for me.
Rooms are clean, and balconies are large enough to sit for two persons. Dinner might be a bit weird as they have "shifts" and you cannot change the shift plus you always have to sit at the same table every night of your stay. I can understand that it might be easier to manage but it is not very flexible. Food overall was varied and enough available, I do found a lot of dishes to be quite salty to the taste. Quality of the food was good and staff very friendly.
The surrounding area has one street which has a couple of bars and restaurants, and a lot of souvenir shops and Spar supermarkets. It was end of season so not much life there going on during the day and night, but even in peak season, little variety and not much of a nightlife going on. So if you are looking for fancy bars and clubs, this is not the place to be, but for a nice and relaxing holiday definitely a nice hotel.
5.0 / 5.0
Definitely the food in the main restaurant was exceptional in quality and variation. Unfortunately I can't say the same for the Luna pool bar and restaurant. The cost was excessive and the quality was lacking.
My only other negative was the beds were on the soft side. Other than that I found the hotel to be exceptionally high quality and the staff superb . A very enjoyable holiday.
2.5 / 5.0
We spent a very enjoyable week here in July 2017, with a fantastic view of the sea and the pool from our balcony. The bedroom was spotlessly clean, and the mattresses super-comfy. The food was excellent, and we really enjoyed being able to spend time in the indoor spa pool and jacuzzi (at no extra cost) when we had had enough sunshine for the day. It seemed to us that virtually everyone else was German speaking, so if you are sociable and like to have the odd chat with people around the pool or in the hotel environs you wont be able to unless you speak German!
5.0 / 5.0
We spent a very enjoyable week here in July 2017, with a fantastic view of the sea and the pool from our balcony. The bedroom was spotlessly clean, and the mattresses super-comfy. The food was excellent, and we really enjoyed being able to spend time in the indoor spa pool and jacuzzi (at no extra cost) when we had had enough sunshine for the day.
It seemed to us that virtually everyone else was German speaking, so if you are sociable and like to have the odd chat with people around the pool or in the hotel environs you won't be able to unless you speak German!
2.0 / 5.0
Hotel was clean, food was fresh hot and good, the pools, bars, and location to the beach and stores were perfect. The only thing I found weird that no other hotel I stay at does is make you pay for using the in-room safe and the daily city tax, why isnt that all just thrown into the Expedia package deal? If the city tax fluctuates, still shouldnt be an issue. Also, a 15 euro charge for a beach towel that you have to pay cash, cant you just charge it to the room and then take it off once I return the towel? Just little annoyances but overall incredible experience and hotel, would book again and suggest to family and friends.
2.0 / 5.0
Hotel was clean, food was fresh hot and good, the pools, bars, and location to the beach and stores were perfect. The only thing I found weird that no other hotel I stay at does is make you pay for using the in-room safe and the daily city tax, why isn't that all just thrown into the Expedia package deal? If the city tax fluctuates, still shouldn't be an issue. Also, a 15 euro charge for a beach towel that you have to pay cash, can't you just charge it to the room and then take it off once I return the towel? Just little annoyances but overall incredible experience and hotel, would book again and suggest to family and friends.
2.5 / 5.0
Good selection of food for both breakfast & dinner. Spacious room with balcony and comfortable bed. You do need to maneuver around the bathroom door to get to the toilet but other than that the bathroom was well equipped. I was there early June so no problem getting a sun lounger + shade for the day. Great for a rest & relaxation holiday
1.5 / 5.0
Generally a very nice hotel.
Facilities - good and as advertised. Clean and pleasant decor.
However - as a 4 star hotel I feel it does not have the usual level of staff friendliness, customer service etc you'd expect. Also, for english speaking guests be aware it is German run and that seems to be main language spoken.
I arrived at exactly 9-30pm - the official finishing time for dinner, although there was still hot food out and lots of guests eating. I was very tired and just wanted a quick bite and to go to bed. However, I was told I was not allowed and must wait till 10pm when a cold dinner (salad) is provided for late guests.
No facilities for hot drinks in room. Kettle hire is €12/week, but note this is just for a kettle which is dumped on you on check in. They will not help you out with cups, tea coffee etc.
I found some staff to be abrupt and unfriendly, unhelpful. E.g I went to take my bike back to my room (I had not been told this is not allowed and there are no signs etc) and two reception staff simultaneously shouted at me across the busy reception area. Then I was given snappy directions to the bike tent, which I didn't know about, but not told I needed a key, so had to return once I'd found it.
I tried to enter the spa at 7-40pm, and the attendant told me it closed in 5 minutes. I replied that I thought it was at 8, as in the info. She let me in eventually but was quite rude about it and turned off all the lights at 7-58pm when I was still changing.
1.0 / 5.0
Not geared to anyone younger than 70years. No Spanish food all German. Unhelpful staff. Check in left us short of info re old fashioned dining room set up. Very 1970s in decor and attitude. Good thing we left after two nights
2.5 / 5.0
Had a great time at this hotel and recommend it. Hotel, facilities, food and beach access were great. Grounds are extensive, so you can always find a nice spot. No towels on sunbeds and three pools across the complex to choose from. Guests are mainly from Germany, so British visitors are in the minority. Friendly and helpful staff, reasonable prices and good entertainment. We also found a great "chill out" beach bar just 5 minutes walk up the beach.
1.3 / 5.0
This hotel is really great and for us very close to the Park Natural for bird watching or just a lovely walk. Bus stop outside going to other places even into Palma. But if you just want a lazy time this hotel has all you might need.
2.5 / 5.0
Nice and clean hotel, nice sandy beach, great food and lots of variety!!
2.5 / 5.0
Ticked every box for price ,staff, comfort best sleep ever , even food good choice , staff could not do enough for you refreshing, quiet no loud pool music , relaxing holiday
FAQs
How much does this hotel cost compared to others in Pla de Mallorca?
The average price for a rental in Pla de Mallorca is $321 per night. This rental is $107 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Playa Esperanza Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Playa Esperanza Resort. Enjoy the water!
Is Playa Esperanza Resort pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Playa Esperanza Resort?
We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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