Biwa Tulum

9.0 / 10.0

Excellent(341 Ratings)

Hotel in Tulum

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Well located in the centre of Tulum, Biwa Tulum provides air-conditioned rooms with free WiFi, free private parking and room service. This 4-star hotel offers a shared lounge and a concierge service.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Tulum

Nearby attractions

Available Rooms

Double Room with Balcony

1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Twin Room

2 Single • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Junior Suite with Balcony

2 Single • 1 Queen • 861 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Biwa Tulum

$$$$

9.0 / 10.0

Excellent(341 Ratings)

Hotel in Tulum

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Well located in the centre of Tulum, Biwa Tulum provides air-conditioned rooms with free WiFi, free private parking and room service. This 4-star hotel offers a shared lounge and a concierge service.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Tulum

Nearby attractions

Available Rooms

Double Room with Balcony

1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Twin Room

2 Single • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Junior Suite with Balcony

2 Single • 1 Queen • 861 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

9.0 / 10.0

Excellent(341 Ratings)

100% verified reviews

10.0 / 10.0

Nov 2024

Great location

Loved our stay at BIWA, the location was perfect and Stephanie and the other staff were very helpful.

It was a little noisy at night, but only what you’d expect when you’re staying in the town.

7.0 / 10.0

Jan 2024

Heerlijk

Ligging en netjes

De honden buiten

9.0 / 10.0

Aug 2023

BIWA was a great! Had minor kinks but overall I enjoyed my stay there.

One big thing I liked about BIWA was the staff. Everyone I encountered at the hotel was accommodating, helpful, and respectful. From moving our luggages to our room, to room changes and date changes, all staff members were amazing. Just want to give Stephanie a shoutout for being responsive to my requests. It made traveling from Europe much easier.

One of the things about BIWA I noticed was the noise on the street. I understand that the hotel is on a busy street but some type of noise protector (new window/wall noise protectors) or something that could help this issue wouldn't hurt. Also, when my family and I went up to the rooftop bar during sunset time, nobody was at the bar. Not sure what that hours are listed for but I do feel like it should have been open. Lastly, the shower drainer did not drain as quickly as it should have. Overall, this did not ruin my stay and I would recommend this hotel to friends/family.

9.0 / 10.0

Jul 2023

I enjoyed the hotel and loved the great service.

The property was clean. Although it’s small and didn’t have the amenities like the larger hotels it still had a nice quality. The rooms are a nice size and I loved the bathroom. I liked that it is centrally located in downtown Tulum. The staff was friendly. They have bicycles or mopeds that you could rent.

It took a while to get the AC to flow properly throughout the room.

10.0 / 10.0

Jun 2023

Cute Boutique hotel, perfect location w/ pool!

The cutest boutique hotel, very spacious room for an amazing price, pleasant and helpful staff. There’s a pool and a restaurant attached. Front desk reception was very helpful with laundry, bike rentals, cenote suggestions and others. walking distance to the main roars with tons of shops and bars! I would most certainly stay here for my next downtown tulum visit! 💕💕

Nothing, it was a great stay!!

10.0 / 10.0

Jun 2023

very very happy birthday

I loved the restaurant on the main entry level. the pool and the shuttle service was exceptional

8.0 / 10.0

May 2023

Very good

The room and its cleanliness

The staff wanted to force us to pay in cash even though it is written on the policies that credit cards are accepted

8.0 / 10.0

May 2023

Very good

Pool is nice, sun in the morning, shade in the afternoon. Room is very comfortable, good bed. Location is good, on the edge of the main downtown area.

Rooftop bar was one of the reasons why we booked it but it wasn't open when we were there and they couldn't tell us why or when it would be. A little overpriced for the area but wanted to feel safe and not be right next to a bar.

8.0 / 10.0

May 2023

Within expectation. Good

Very good breakfast

8.0 / 10.0

Apr 2023

Nice place, nice staff, location more for checking the city then relaxing on the beach

you have all you need

air conditioning is not the best. It works but it’s not the strongest

2.0 / 10.0

Apr 2023

will not recommend or be back

the room was okay

location is terrible. I’ve never stayed at a property where the actual employees don’t help their guest get a fair price for and not be taken advantage of. would never recommend this property

10.0 / 10.0

Apr 2023

great stay

-extremely clean rooms - staff were really helpful and attentive. - pool was clean - parking was convenient

9.0 / 10.0

Mar 2023

worth the price

The staff were very friendly. The hotel was in a great location.

The Tv didn't have no signal called the front desk she said they have no channels you have to have Netflix account in order to watch TV

9.0 / 10.0

Mar 2023

Lovely stay in tulum. Good location, kind staff, very safe feeling and spacious room!

Very spacious room, nice pool, very clean and good location. Especially for this price it's a very good option in Tulum!

9.0 / 10.0

Mar 2023

Our Family favourite

Everything since check in until check out :)

10.0 / 10.0

Mar 2023

Feeling like home

One of the best hotel I've stayed in. It's well located (a couple minutes walking to the main avenue) the room was spacious, bright and clean. The restaurant has a wide choice of dishes and the food is tasty. The staff members were so welcoming and helpful. I definitely recommend this place!

8.0 / 10.0

Feb 2023

Very good

This is a great central hotel; very close to main Street with bars and restaurants but it’s not noisy at all. The swimming pool is amazing! Very helpful staff! I highly recommend this hotel.

nothing!

9.0 / 10.0

Feb 2023

Superb

Awesome boutique hotel with great price-value. Clean, well equipped, nicely decorated, spacious.

Quite loud, especially during the night. If you're a light sleeper, this might be a problem, walls/windows are paper thin. For us it wasn't a problem and we enjoyed our stay fully!

9.0 / 10.0

Dec 2022

Superb

The service was very good and the rooms are so nice. Especially, the roof terrace is beautiful. We had some problems with our first room - so we got an upgrade to a much bigger room. Thank you so much!

Ac was loud in the first room, but in general okay!

8.0 / 10.0

Nov 2022

Very good

Super nice staff Very clean Good breakfast

Sometimes very loud, because of the neighborhood.

10.0 / 10.0

Nov 2022

Exceptional

It felt incredibly safe, security in the evening. Staff are all lovely it feels very personable. Rooms are so clean and comfortable. Location was perfect as its just a stones throw away from the main strip and totally safe to walk at night.

N/a

10.0 / 10.0

Sep 2022

Exceptional

Everthing was very good Very nice and kind staff Would recommend staying there!

10.0 / 10.0

Aug 2022

Excellent apartment in central Tulum

Very comfortable, well designed apartment with good beds, everything clean and pleasant and new looking. Nice pool, friendly staff and great location for everything in town. Good a/c and wifi.

The kitchen equipment was very basic, a few extra items such as a peeler, colander, grater and measuring cup would be useful. There was some street noise at night, but we quickly got used to it.

10.0 / 10.0

Aug 2022

Very good

great staff, very friendly! realy good hotel close to mainstreet. cenotes, ruins and beach at 10 min by taxi or even possible by bike. Breakfast next to hotel is also great at Thomas cafe. Recommend it!

traffic noise through the windows

10.0 / 10.0

Aug 2022

Amazing! superseded our expectations

Pleasantly surprised at how amazing our room was!! Hotel staff was very courteus and friendly. Super spacious, clean, bed (mattress, sheets, pillow) felt super clean. Location was fantastic to walk to town and to ride a bike to the beach. Restaurant has good food.

wifi failed constantly

10.0 / 10.0

Jul 2022

Exceptional

was very clean and the rooms are excellent loved it not too far from central excellent location very courtious staff. i would recommend biwa anytime had a wonderful time stay.

10.0 / 10.0

Jul 2022

Great Honeymoon thanks to Biwa

We came here for a honeymoon that was within our budget. Biwa was far better than we expected. I knew it was not a large resort on the beach. Biwa was very responsive on booking.com messenger service and offered to arrange flowers and sparkling wine in the room for our arrival for a reasonable extra cost. We where upgraded to a Suite from the standard room at no cost because of our honeymoon. The room was very nice, spacious and modern. The hotel building looks new and the pool although small, was very nice! We pretty much had it to ourselves the entire time. The rooftop bar is awesome but it's not open yet. However, they did let us go up with our own drinks and hangout up there which was nice. We also rented bicycles from them to get around which was very convenient. We visited the beach during our visit and it was full of seaweed making it unsuitable for swimming, so I'm glad we stayed in the Pueblo and not on the beach. If I ever visit Tulum again I will definitely stay here again. A huge thank you to everyone at Biwa for making this visit so personable and memorable.

Nothing at all.

9.0 / 10.0

Jul 2022

Great stay that exceeded expectations.

Great hotel. Very clean and honestly very modern. There are two beds and a small kitchen. The staff is helpful. They call the taxis for you and make sure you are not overcharged. It is also very close to restaurants, grocery stores, and convenience stores. They also clean your room each day.

They do charge for extra towels on their pamphlet, but did not try to get one.

6.0 / 10.0

Jul 2022

Pleasant

Don Tomas Restaurant is excellent. They serve good food with reasonable price. Staff is friendly

Location

10.0 / 10.0

Jul 2022

The best hotel in Tulum

This was by far the best hotel we stayed in on our two month travels in Mexico. Great value, spacious apartments, with comfortable beds and fabulous hot shower. The staff were friendly and helpful, and the cafe downstairs was excellent.

Nothing

FAQs

How much does this hotel cost compared to others in Tulum?

The average price for a rental in Tulum is $302 per night. This rental is $9 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Biwa Tulum. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Biwa Tulum. Enjoy the water!

Is Biwa Tulum pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Biwa Tulum?

We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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10.0 / 10.0

Outstanding(1 Rating)

Design Villa with Concierge, 4BR, 12 guests

Biwa Tulum

Hotel in Tulum

Reasons to book

About this hotel

Amenities

Map of Tulum

Nearby attractions

Available Rooms

Double Room with Balcony

Twin Room

Junior Suite with Balcony

Biwa Tulum

Hotel in Tulum

Reasons to book

About this hotel

Amenities

Map of Tulum

Nearby attractions

Available Rooms

Double Room with Balcony

Twin Room

Junior Suite with Balcony

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Tulum?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Biwa Tulum pet friendly?

What amenities are available at Biwa Tulum?

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