Best Western Executive Hotel Of New Haven - West Haven
3.7
Good(1,006 Reviews)Hotel in West Haven, CT
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Hotel with free breakfast, near PEZ Visitor Center
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Best Western Executive Hotel Of New Haven - West Haven offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Best Western Executive Hotel Of New Haven - West Haven offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Gym or Fitness Center
Map of West Haven, CT
Available Rooms
Standard Room, 1 Queen Bed, Non Smoking, Microwave
1 Queen • 320 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Room, 1 King Bed, Non Smoking, Microwave
1 King • 320 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Room, 2 Queen Beds, Non Smoking, Microwave
2 Queen • 323 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Standard Room, 1 King Bed, Accessible, Bathtub
1 King • 323 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Deluxe Room, 1 Queen Bed, Non Smoking
1 Queen • 320 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
3.7
Good(1,006 Reviews)3.7
Everything great
3.7
Run down hotel, with faulty and non functioning electrical outlets. Staff was nice, but this place needs a major upgrade!
3.7
Nice place,clean. Luv the room and the room layout. The elevators are slow and at times interesting to ride.
3.7
We enjoyed our stay at this Best Western. The only thing not so great was the water pressure of the shower. It was very weak. Overall, it was a very good stay.
3.7
The hotel was clean but a bit dated.
3.7
The room was not well appointed. We had to call down for additional towels as there were only two sets for two adults. The hair dryer only worked on the low setting and it had something sticky all over it. I declined to use it. Breakfast was mediocre at best and the orange juice was water. For an “executive“ hotel with room rates hovering around 300 per night, this is definitely substandard. On the good side, the bed was comfortable.
3.7
Decent place to stay. It's on the side of a freeway and is getting dated but breakfast was very good to balance out the stay
3.7
The people who checked us in asked for my credit card instead of my driver's license. Hotels already had taken care of that issue so a form of ID should have been suitable. They were very arrogant when I questioned about them asking for a copy of my credit card front and back. Very valuable information for a couple of shady looking characters. It was dark when we entered our room and had to walk around in the dark to find a light. The light switch at the door entering the room didn't switch anything after examining the room. Very unsafe. Then when I went to plug in my phone charger I found the electric plug in was pushed up into the wall and I couldn't get it to stay plugged in and the other side of the bed was the same way. That's a electrical issue in a public place that should be inspected by a qualified electrician for violations and should be shut down immediately.
3.7
Booked 2 nights and only stayed one. Very bad part of town. Walmart directly across the street. I was stuck in the elevator twice. The shower curtain would not stay closed because the arched bar holding it was broke and dangling, not to mention the curly hairs left in the tub.
3.7
Well the place was quite noisy. And ice machine not working, one of the elevators it working. Smokers near front entrance made the entrance way smell. Tried to charge my stay on my cards when I had paid through hotels.com
3.7
The only improvement is the parking and a few people loitering outside the front door but I carry a concealed weapon.
3.7
Check in staff was unfriendly. Elevator was not functioning properly. Room was dated. Breakfast was terrible.
3.7
Front desk Staff abrupt. Elevator very slow.
Housekeeping staff was very cordial.
3.7
Very comfortable and clean 😁
3.7
It was okay bathroom needs updating
3.7
This is my second visit to this hotel, and even though my previous experience wasn't that good, it wasn't bad enough for me to not give it one more go. I'm pleased I did, because it was an improved experience, I will say that.
So on balance, weighing up both visits, I would say that this hotel is perfectly fine and has redeemed itself somewhat after my previous visit.
The location has the convenience of having a 7-11, gas station, Walmart, fast food restaurants and a fantastic steakhouse that you must, MUST go to! If you like steak that is... All within 5 minutes walking distance.
3.7
This Best Western is dated and seems like it is waiting for a brand change. It was not even close to being up to par with other BW's I have stayed in. There was no attention to any detail. It seemed that the employees just did not care. Small stuff but shows the lack of attention, the door knob for the bathroom was not aligned and loose, the TP holder roll was the wrong size for the holder and broken, dirt and debris in the hallway floors. Only one elevator was in working order. It was so slow it seemed like we were stuck between floors. I brought the issue up to the staff and they replied, "Yeah we know it is broke but we are not going o fix it until the slow season starts." It was August. We used the stairs mostly. I suggest the BW send a secret shopper to evaluate. We will never stay here again. Disappointed.
3.7
Front desk agent was very indifferent when we checked in, didn’t even smile a bit. Made us feel unwelcomed. Stayed here 2 nights. Room was comfortable and fairly clean. Walmart, Macdonald and 7 Eleven is within walking distance. The breakfast was reasonable. This is an old building, elevator was always busy. Pool wasn’t clean. It’s an average property, probably won’t stay here again.
3.7
Clean room, good breakfast.
3.7
We arrived late (having called to let them know) and were put in a room on a top floor facing the highway which was VERY loud and sleep was impossible. The next morning, we were waiting for the elevator and when the doors finally opened one of the hotel staff was on it and said we had to go up one floor to then go down. We asked if it was truly working properly and was assured it was fine, but “slow” and they had called for the repair service. We asked if we should just take the stairs and we were assured that the elevator was fine. We got on and pushed the 6th floor button and nothing happened, but we couldn’t go down or open the doors either. There were several minutes where nothing was happening at all and when we were finally able to, get the elevator doors to open up again we had to walk down 6 flights of stairs. When we spoke to the person who had assured us elevator was fine, there was little concern over the fact that we had been stuck in the elevator. When we asked to speak to a manager, we were told she would not be available until the following day.
3.7
Over night, break from driving
3.7
First of all only one elevator worked, but it did not work properly. It was definitely malfunctioning! We had to take the stairs from the 5th floor several times. Then there was a strong gas smell on the 5th floor. Several of us smelled it and reported it to the front desk. They evacuated the hotel and we had to wait 2 hours until the emergency crew checked it out and gave the all clear so we could return to our rooms. The next morning, the Hotel personnel decided to paint the trim on the outside of the elevator door at the busiest time when everyone was going to breakfast. I held the elevator door open for some other guests and unknowingly was leaning against the wet painted trim. The lady that painted the trim pointed to the wet paint sign that was not visible to me or the other guests that were coming out of the elevator. The front of my shirt was covered in wet white paint. I frantically poured my water bottle on my shirt and scrubbed the paint off. Shockingly it came off but I was soaked and we were getting ready to check out. This was one of the most disappointing hotel stays I have ever experienced. Management needs to address these issues.
3.7
Good place
3.7
One elevator was extremely slow and we had to use the stairs to our 5th floor room several times. The other elevator was out of order. The room was clean and comfortable. The breakfast had variety and was very satisfying.
3.7
This place was great! Nice and clean. All the necessities required.
3.7
Conveniently located right off the highway, 7-11 with a couple food stores right next door. Just make sure you lock your doors is all.
3.7
Nice place
3.7
Very good
3.7
Very nice place, clean & quiet. Staff was very nice.
3.7
An affordable hotel with a refrigerator, microwave, pool, and breakfast included. Great area close to many shopping centers, restaurants, and sights.
3.7
Staff was very helpful
3.7
The room was large, comfortable and well furnished. But it was very noisy. Breakfast had a limited selection.
3.7
Very old, dated property.
3.7
**DO NOT STAY!**
I had a dreadful experience at this hotel. I booked a room for three nights but left after less than an hour. The front entrance and elevator area were filthy, with a soaking wet floor. Initially, we were assigned a room on the fifth floor, but the elevator malfunctioned. When we requested a room on a lower floor, we were given one that reeked of cigarette, despite being on a non-smoking floor. We were then moved to a third room that still had a strange odor and felt like a basement with no natural light.
The conditions were unacceptable, and despite leaving after less than an hour, the hotel refused to refund the first night. I was appalled by the lack of cleanliness and customer service. I ended up finding another hotel and wasted time dealing with this situation. Save yourself the trouble and stay elsewhere.
3.7
Nice place
3.7
Sour milk in breakfast, only one elevator worked and sometimes are very slow. Car party outside the hotel through 10:30.
3.7
I had a great experience, which I wasn’t surprised because it wasn’t my first stay at BW. It was my birthday, and I invited my son to stay with me at the hotel instead of going to his house. No regret it was a very good experience.
3.7
Good
3.7
Simply one of the cleanest and most modern Best Western properties I have ever stayed at. All the amenities at a consistently reasonable price. Highly recommended.
3.7
Bathroom floor very slippery
Motorcycle hang out constant going on and out loud noise past 1 AM. FRONT DESK CANNOT CONTROL
FAQs
How much does this hotel cost compared to others in West Haven?
The average price for a rental in West Haven is $278 per night. This rental is $123 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Best Western Executive Hotel Of New Haven - West Haven. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Best Western Executive Hotel Of New Haven - West Haven. Enjoy the water!
Is Best Western Executive Hotel Of New Haven - West Haven pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Executive Hotel Of New Haven - West Haven?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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