lovely room friendly staff and nice breakfast

lovely room friendly staff and nice breakfast

Great room with a terrace. Excellent breakfast. Bit disappointed to get a very expensive gin and tonic in a tumbler served by a barman yawning his head off. Other than that, I would recommend this hotel.

Great room with a terrace. Excellent breakfast. Bit disappointed to get a very expensive gin and tonic in a tumbler served by a barman yawning his head off. Other than that, I would recommend this hotel.

My partner, I and our 5 month old baby arrived on 12th July 2024. We originally had room 211. We thought at first room looked ok, not the greatest of sizes considering we had a 5 month old and a crib needed to be in the room, so we moved the room about a bit and before unpacking, I changed our baby and noticed a few bugs over the bed. I immediately got her off the bed and I looked around the room to see a large quantity of bugs all over the top, inside of the windows. I couldn’t say what type of bugs they were. We made sure to close all our bags and went straight down to reception to complain. We were then given room 211. My partner checked the window whilst the staff kindly helped us move all our baggage, and more bugs were found in the 2nd room. We asked for a refund and left the hotel as quickly as possible. We had just travelled 3 hours to get to Bournemouth, and our holiday started off horrific due to this experience. The staff were quick to help, very apologetic and we did receive a refund, but we never expected to be in Bournemouth with our little baby not knowing where we were going to stay. When changing our little one the following day, I noticed a couple of what looked like bite marks (raised red bumps) which concerns me due to her being exposed to these bugs when on the bed and she’s never had bite marks before. I don’t expect to take our little girl on holiday for the first time and have to come home and take her to the doctors as a precaution because of this.

My partner, I and our 5 month old baby arrived on 12th July 2024. We originally had room 211. We thought at first room looked ok, not the greatest of sizes considering we had a 5 month old and a crib needed to be in the room, so we moved the room about a bit and before unpacking, I changed our baby and noticed a few bugs over the bed. I immediately got her off the bed and I looked around the room to see a large quantity of bugs all over the top, inside of the windows. I couldn’t say what type of bugs they were. We made sure to close all our bags and went straight down to reception to complain. We were then given room 211. My partner checked the window whilst the staff kindly helped us move all our baggage, and more bugs were found in the 2nd room. We asked for a refund and left the hotel as quickly as possible. We had just travelled 3 hours to get to Bournemouth, and our holiday started off horrific due to this experience. The staff were quick to help, very apologetic and we did receive a refund, but we never expected to be in Bournemouth with our little baby not knowing where we were going to stay. When changing our little one the following day, I noticed a couple of what looked like bite marks (raised red bumps) which concerns me due to her being exposed to these bugs when on the bed and she’s never had bite marks before. I don’t expect to take our little girl on holiday for the first time and have to come home and take her to the doctors as a precaution because of this.

Great property. Excellent value for money. Responsive staff. Good location.

Great property. Excellent value for money. Responsive staff. Good location.

Lovely hotel and staff Very nice meals. Swimming pool and jacuzzi spot on Loved our stay 8 mins walk to the beach Will be back

Lovely hotel 5 mins walk to the sea, have stayed before and will again

Lovely hotel 5 mins walk to the sea, have stayed before and will again

It felt like a immigration hotel we didn’t even sleep in it Checked out and left & lost the money It’s 2 star at best

It felt like a immigration hotel we didn’t even sleep in it Checked out and left & lost the money It’s 2 star at best

We made a last minute diversion here when we missed the ferry due to a car fire closing the motorway. The staff were super welcoming and understanding and we had a great stay. We enjoyed the pool, games room and restaurant.

We made a last minute diversion here when we missed the ferry due to a car fire closing the motorway. The staff were super welcoming and understanding and we had a great stay. We enjoyed the pool, games room and restaurant.

Lovely hotel, clean, friendly staff, nice pool.

Lovely hotel, clean, friendly staff, nice pool.

Old fashioned service and comfort

Old fashioned service and comfort

Good value for money, good breakfast, nice staff

Good value for money, good breakfast, nice staff

The team at Riviera always provide great service.

The team at Riviera always provide great service.

Friendly staff

Friendly staff

Great friendly atmosphere with easy access to centre of Bournemouth 15 -20 minutes walk away all staff very helpful 😀

Great friendly atmosphere with easy access to centre of Bournemouth 15 -20 minutes walk away all staff very helpful 😀

Everything was fine. Breakfast has a good selection. The staff were very helpful

Everything was fine. Breakfast has a good selection. The staff were very helpful

we had a relaxed break at the hotel clean comfortable and friendly

we had a relaxed break at the hotel clean comfortable and friendly

Riviera hotel Wow right from arriving the staff were all great, really helpful and nothing was too much trouble. Great location only 5 minutes walk from the beach, room was super clean and tidy would recommend.