My stay was great. The stars was very accommodating

I have been waiting to write this review because although I had some issues during my stay, I tried first to talk to the general manager Kayla Garcia about my concerns. I have left multiple message on her voicemail but have never received a call back. I booked a stay in October and arrived a bit early to check in. I was given a key to my room at that time but told that the room was not ready yet. My husband and I walked to a nearby store and returned around 3:30pm. Check in is posted for 3pm. I inquired at the desk to see if my room was ready yet. But Faith, a front desk employee said it was not. When I asked why it was still not ready even though it was after 3pm, she rudely told me that check in is not actually at 3, thats just when they are allowed to check people in, not an actual check-in time. Excuse me, what? Well finally our room was ready and we checked in. However around 7am, someone opened up the door of our room while my husband was just stepping out of the shower. We shouted at them to get out, I went into the hall to discover a young couple there with all their luggage. They said the front desk had just checked them into this room. I went immediately to the front desk and was told that they had no record of my stay at all or a room being assigned to me. What kind of a hotel operates this way? I feel totally violated and to make matters worse the manager will not even return my call to discuss concerns. Unacceptable for a Hilton property!!

I have been waiting to write this review because although I had some issues during my stay, I tried first to talk to the general manager Kayla Garcia about my concerns. I have left multiple message on her voicemail but have never received a call back. I booked a stay in October and arrived a bit early to check in. I was given a key to my room at that time but told that the room was not ready yet. My husband and I walked to a nearby store and returned around 3:30pm. Check in is posted for 3pm. I inquired at the desk to see if my room was ready yet. But Faith, a front desk employee said it was not. When I asked why it was still not ready even though it was after 3pm, she rudely told me that check in is not actually at 3, thats just when they are allowed to check people in, not an actual check-in time. Excuse me, what? Well finally our room was ready and we checked in. However around 7am, someone opened up the door of our room while my husband was just stepping out of the shower. We shouted at them to get out, I went into the hall to discover a young couple there with all their luggage. They said the front desk had just checked them into this room. I went immediately to the front desk and was told that they had no record of my stay at all or a room being assigned to me. What kind of a hotel operates this way? I feel totally violated and to make matters worse the manager will not even return my call to discuss concerns. Unacceptable for a Hilton property!!

Amazing

Nice Hotel in a good spot in Auburn

Nice Hotel in a good spot in Auburn

Found a layer of dust behind the night stand. Also, we enjoyed a 2 night stay (bed was very comfortable) and we received NO housecleaning service..no fresh towels or remade bed. In addiition, we had brought our bikes to enjoy the Riverwalk ride. We ran into several homeless tents and several homeless folks. One of the 2 bikes on my bike rack had been attempted to be removed; as it was pulled off of it's 4 straps. I am grateful we had locked the 2 bikes onto my bike rack on the back of my trunk.

I stayed here for a wedding taking place at the hotel. It was clean and the staff was very friendly, and helpful for the most part (Nancy was wonderful).They were having issues with having rooms being ready for check in because of short staff. The wedding was at 430 and my cousin's room was not ready until about 415, so she and her son had to get ready in my aunts room. I had to switch rooms because of a misunderstanding with the rooms the were booked for the wedding. About 20 minutes after I left the room for my new room, I realized i had left my camera charger plugged above the desk. Spoke with someone right away, but it was not there anymore. Was told that the person who had cleaned the room was gone for the day. They cleaned the room in 20 minutes and was already gone? I left my name and number but have not heard from them. This was last weekend. I guess I will have to buy another charger! The Wedding was great!!!