Convenient to shopping and some restaurants in Custer, BUT it was inconvenient to get our belongings upstairs without an elevator. The room was tight, and I felt the springs in the mattress. The check in woman was non-welcoming… she gave info only when asked, nothing was volunteered except that “the ONLY way to get inside the building was the front door.” The luggage cart had 2 flat tires, so it was difficult to maneuver, and we could only take our things to the stairs on the cart, then lug them upstairs by hand. The breakfast was all cold choices. A tour bus was getting ready to load up, so there were people who were not eating in the breakfast area… just taking up seats and standing around waiting. We would not stay there again.

Convenient to shopping and some restaurants in Custer, BUT it was inconvenient to get our belongings upstairs without an elevator. The room was tight, and I felt the springs in the mattress. The check in woman was non-welcoming… she gave info only when asked, nothing was volunteered except that “the ONLY way to get inside the building was the front door.” The luggage cart had 2 flat tires, so it was difficult to maneuver, and we could only take our things to the stairs on the cart, then lug them upstairs by hand. The breakfast was all cold choices. A tour bus was getting ready to load up, so there were people who were not eating in the breakfast area… just taking up seats and standing around waiting. We would not stay there again.

The room was clean enough and sufficient. The kids were disappointed that the pool was out of order. I did not care to be on the second floor as they do not have an elevator. The staff were all very friendly and helpful.

The room was clean enough and sufficient. The kids were disappointed that the pool was out of order. I did not care to be on the second floor as they do not have an elevator. The staff were all very friendly and helpful.

Very good. Would use Again

When we arrived I was told my reservation was for 1 room not the 2 I had booked. As the reservation was booked thru Expedia there was nothing the hotel could do. I had the itinerary # but not the hotel’s confirmation # and the itinerary # was meaningless to the hotel. Luckily they had rooms available. For the rest of our trip we either spoke directly to the hotels or went thru the hotel website. In the room we had, the bed was broken. There was no elevator. The bedding was not clean. The bathroom was clean.

So much better than expected. The cons: no elevator for those that may need it. Thats it. The breakfast was muffins, ygurt, toast, jelly, juice fruit. Coffee, hot chocolate. Well stocked. We sat outside at one of the patio tables and really enjoyed the wonderful weather. This is a no smoking place. However, they are not discriminating toward smokers. There are a few places with the butt collectors, lol, wherr you can smoke and not bother anyone while being comfortable and enjoying yourself. I appreciate that. Check in was smooth, the three staff memebers i met at different times of day were each friendly, smiled, and helpful. You can walk the sgops and eateries that are literally right there, gas station across street. Centrally located to all the sights. The room was good sized, had very comfortable beds, which is very important to my back. The bathroom is narrow, but shut the door and it is very sufficient. Hot water with decent pressure. Separate sink area. Had shampoo, conditioner, lotion. Good clean towels. Room had a fridge and coffee maker. The microwave is located downstairs, where there is coffe round the clock as well. This is a 2 story hotel. Would definitely stay here again. Was a little nervous because you never know how a place is going to be. Very pleasantly surprised. Very very safe area.

So much better than expected. The cons: no elevator for those that may need it. Thats it. The breakfast was muffins, ygurt, toast, jelly, juice fruit. Coffee, hot chocolate. Well stocked. We sat outside at one of the patio tables and really enjoyed the wonderful weather. This is a no smoking place. However, they are not discriminating toward smokers. There are a few places with the butt collectors, lol, wherr you can smoke and not bother anyone while being comfortable and enjoying yourself. I appreciate that. Check in was smooth, the three staff memebers i met at different times of day were each friendly, smiled, and helpful. You can walk the sgops and eateries that are literally right there, gas station across street. Centrally located to all the sights. The room was good sized, had very comfortable beds, which is very important to my back. The bathroom is narrow, but shut the door and it is very sufficient. Hot water with decent pressure. Separate sink area. Had shampoo, conditioner, lotion. Good clean towels. Room had a fridge and coffee maker. The microwave is located downstairs, where there is coffe round the clock as well. This is a 2 story hotel. Would definitely stay here again. Was a little nervous because you never know how a place is going to be. Very pleasantly surprised. Very very safe area.