Great hotel

W is highly over rated. The hotel is in a great location but the years have passed and this is highly visible. The hotel needs a refurbishment. The breakfast was quite good.

W is highly over rated. The hotel is in a great location but the years have passed and this is highly visible. The hotel needs a refurbishment. The breakfast was quite good.

Love the shower.

huge roach greeted me when I entered the room

Rooms had lots of spider webs They forget the cleaning tool's in the room They forgot floor mat for shower And in general stains of sofas ...pillows dusty

This was our anniverssary trip and becaiae of it I sent emails to the hotel in advance to avoid facing any inconveniences during our stay. Unfortunately things were not handled properly and our stay was a complete mess. We ended up cancelling our booking and stayed at another hotel. I need to point out that Patricia at reception and Ana the manager on duty that night we checked in were both helpful, understanding and professional. Our check in was extremely long, the room I requested was not the one assigned, the ambience at the lobby when we arrived was terrible, there was who seemed to be a sexual worker sitting at the lobby being loud and disrespectful, at the elevator we saw a guy who came down to welcome an escort. That was our welcome. The first room was on the Exchange tower which seems to be undergoing construction, the room was dusty, not properly cleaned, there were stains in the sink, it was a nightmare, so much that we couldn't stay that night and had to come down to reception with our luggage (it was around 1 am) we wanted and obviously wanted to cancel the booking, I walked to 2 other hotels nearby but unfortunately they were fully booked and the next check in time was that day at 3 pm. We ended up staying at the W in another room they gave us but because of the disgusting experience we had the first day we left and had to look for another place which was annoying, disturbing and irritating.

The elevator to my room (only one to that side of the building) was broken for 2 days. Luckily I am able to walk stairs. But if someone was not able to do so, how would they be expected to get to their room. For this quality hotel, I find that unacceptable.

This was our anniverssary trip and becaiae of it I sent emails to the hotel in advance to avoid facing any inconveniences during our stay. Unfortunately things were not handled properly and our stay was a complete mess. We ended up cancelling our booking and stayed at another hotel. I need to point out that Patricia at reception and Ana the manager on duty that night we checked in were both helpful, understanding and professional. Our check in was extremely long, the room I requested was not the one assigned, the ambience at the lobby when we arrived was terrible, there was who seemed to be a sexual worker sitting at the lobby being loud and disrespectful, at the elevator we saw a guy who came down to welcome an escort. That was our welcome. The first room was on the Exchange tower which seems to be undergoing construction, the room was dusty, not properly cleaned, there were stains in the sink, it was a nightmare, so much that we couldn't stay that night and had to come down to reception with our luggage (it was around 1 am) we wanted and obviously wanted to cancel the booking, I walked to 2 other hotels nearby but unfortunately they were fully booked and the next check in time was that day at 3 pm. We ended up staying at the W in another room they gave us but because of the disgusting experience we had the first day we left and had to look for another place which was annoying, disturbing and irritating.

The elevator to my room (only one to that side of the building) was broken for 2 days. Luckily I am able to walk stairs. But if someone was not able to do so, how would they be expected to get to their room. For this quality hotel, I find that unacceptable.

Rooms were not up to par but the staff was amazing

Rooms were not up to par but the staff was amazing

We had an amazing stay, the Spa is highly recomendable, the rooftop pol is a must ! But most of all the staff is truly professonal and nice ( special thanks to Ana fir her excellent service!

We had an amazing stay, the Spa is highly recomendable, the rooftop pol is a must ! But most of all the staff is truly professonal and nice ( special thanks to Ana fir her excellent service!

Very small lobby. Ugly rooms. Worst hotel we have stayed in.

Very small lobby. Ugly rooms. Worst hotel we have stayed in.

nice

nice

Wonderful stay at the W. We booked a corner suite but would NOT book it again. The room was large, strange shape, 3 six inch steps inside the room that made it a toe stubbing, possible trip-and-fall nuisance. The hotel is VERY active, lots of social interaction and party scenes. Dining res are hard to get due to it being very busy.

Wonderful stay at the W. We booked a corner suite but would NOT book it again. The room was large, strange shape, 3 six inch steps inside the room that made it a toe stubbing, possible trip-and-fall nuisance. The hotel is VERY active, lots of social interaction and party scenes. Dining res are hard to get due to it being very busy.

It’s an ok place to stay.. breakfast is over rated No preference at the restaurant for the guests

It’s an ok place to stay.. breakfast is over rated No preference at the restaurant for the guests

Nice and clean

Nice and clean

Perfect blend of Modern & Original Structure…. Loved the original ancient building with modernized interior!!! Walkable to all the activities available…

Perfect blend of Modern & Original Structure…. Loved the original ancient building with modernized interior!!! Walkable to all the activities available…

The friendly staff was wonderful. Celine did make our second check in pleasant and the door men were all great! The rooms are small but the whole place was visually pleasing. There was an issue with our room smelling and the ac was on the blink. But the location and restaurants evened it out for us.

The friendly staff was wonderful. Celine did make our second check in pleasant and the door men were all great! The rooms are small but the whole place was visually pleasing. There was an issue with our room smelling and the ac was on the blink. But the location and restaurants evened it out for us.

The hotel was amazing. We were disappointed from the cleanliness of the city. Probably the best hotel for young to middle aged couple in Amsterdam

The hotel was amazing. We were disappointed from the cleanliness of the city. Probably the best hotel for young to middle aged couple in Amsterdam

Wonderful hotel with a Great location

This is a very nice Hotel Full of small details to enhance your stay. Spacious room, nice architecture, wonderful Terrace Location is exceptional is you want to be in Old Amsterdam