well located wonderful staff very clean

everything was perfect

It was clean, spacious and comfortable.

The room was not ready until 4:30 pm after check in time of 4:00 pm and thrñe front desk tried to collect my 150 indicentals fee twice.

Location was near the Clinic.

Our keys kept not working. One minute they would open the doors then next day they wouldn’t.

That it was easily accessible from I-75 traveling East and that it had opened for bookings during our evacuation for Hurricane Ian

1. While we ourselves took precautions and even though they boasted about cleanliness and sanitizing for their guests protection, we ended up contracting COVID. Although there were signs posted around the hotel about them sanitizing and wearing masks for guests’ protection, NO ONE in the reception area or employees in the buildings were following those guidelines. 2. Considering we had evacuated from the West Coast to escape Hurricane Ian, whenever we went to the reception area to extend our stay which initially was 9/27-10/1 then we added one night, then we added 3 nights, the room prices jumped considerably each, and every time! We didn't want to return to the West Coast until we knew about the condition of our home so we added days onto our initial stay. Also, every visit to the reception area was very lengthy. 3. They also said that they “price matched” yet the reception area people gave us a hard time at the desk when we presented them with their listing on another website and charged our credit card additional tax on top the tax that was already included in the price on that listing! After spending quite some time at the reception area the following morning, they finally gave us credit for that additional tax. Also, they have a NO REFUND policy for early check out. We left 2 days early. Absolutely NO CONSIDERATION for evacuees, and fellow Floridians, from the west coast avoiding a major hurricane. We never used ANY of their facilities, as this was not a vacation. We just went to Publix for groceries while we were masked up and from the room to the office and back again several times. 4. As an example, the hallway door is labeled 7311A & B. After going through the hallway door there are an additional 2 doors to enter 2 separate units 7311A & 7311B. All the noise, conversations and cooking smells from Room A permeates Room B and vice versa. Not a pleasant set up at all.

come every year. everyone is friendly and the pool area is amazing.

rooms need a little updating

Very spacious room Hot tub in master bedroom plus walk in shower Full kitchen Balcony

Very little amenities Outdated rooms You can tell it is not often used, not well maintained or cleaned

location. apt was lovely.

nothing

jacuzzi’s in the room and full cooking utensils in kitchen everybody was very nice and welcoming

the shower needs a update or deep cleaning and the kitchen and overall room was dark almost dingy looking the jacuzzi had dusty all around it good thing I had cleaning supplies with me so I didn’t have to call housekeeping only one pool on location u have to drive to the others on the map also jacuzzi is louder than any I’ve even been in u can’t hear the tv if it’s on in the room

Size of room

Mattress on King bed uncomfortable as well as the sofa. Too much noise upstairs and outside. Made it difficult to sleep well if at all most nights.

Breakfast was never offered or included.

The unit was dirty and noisy among a host of other issues. Unit had a gnat problem, got locked out on balcony because slider door did not work properly, floors throughout unit were sticky, at 4 o`clock in the afternoon no towels available at the pool, coffee maker leaked all over counter, refrigerator door stuck, no toiletries as stated in your confirmation, mold in shower, dishes left in kitchen sink upon checking in, clock in Unit B did not work, dead palm branches was the view from the dirty balcony, check-in Staff was not knowledgeable, property staff was not helpful and many did not speak or understand English.

property makes you pay for packages if you have more then 2 delivered

location

Rouches all around the room, smelling bad, no complementary breakfast, for that price I had a block away Marriott's hotel with breakfast and new hotel...!