Andaz Xintiandi, Shanghai, By Hyatt
4.1
Excellent(189 Reviews)Hotel in Shanghai
5-Star Hotel
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Andaz Xintiandi, Shanghai, By Hyatt is a luxurious boutique hotel located in the heart of Xintiandi Area, a 1-minute walk from Middle Huaihai Road. A unique, futuristic design sets this hotel apart from the rest.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Shanghai
Available Rooms
King Room with View
1 King • 441 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Attic Suite
1 King • 882 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Deluxe King Room
1 King • 936 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Andaz Suite
1 King • 861 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Corner King Room
1 King • 516 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
££££
Reviews
4.1
Excellent(189 Reviews)100% verified reviews
4.5
Location great, room good, service super (mostly).
I also wanted to compliment John, concierge area. He was tremendously helpful to help me track down a delivery, really spent time on it.
Lynn was so nice and kind to give me an upgrade!
No lounge access, except for lobby. And “happy hour” selection was poor and limited, repetitive.
5.0
Toutes les personnes que nous avons rencontré, était très serviable et gentil du réceptionniste au personnel d’entretien. Nous avons senti que notre satisfaction était importante pour eux! Je recommande vivement cet hôtel aux futurs voyageurs à Shanghai.
J’ai absolument tout aimé dans cet hôtel!
5.0
Boutique hotel vibe, with an impressive display of contemporary art. The chengyu inspired exhibition present all over the hotel intriguing and esthetic. Along the art itself, even some windows and a table carried engraved chengyu.
Very good location in Xintiandi cool neighborhood. Check in, check out and all interactions with the reception staff efficient and warm. It was a truly nice experience for our family of 4.
4.0
The location is great. The hotel is very comfortable, and staff is very friendly & helpful.
I have used my Amex card to pay when I checked-in, I have still not received my refund for the deposit that has been taken from my credit card.
4.5
Love the location and happy hour!
5.0
It’s location and 24hr coffee machine
There aren’t any charging points near the bed.
4.0
clean, comfort, quiet
refrigerator door blocked by doorstops, not cool enough
room service final order is only 11pm, hope you can run some 24 hours
bar closed too early, need at least by 1am
4.0
variety and testy breakfast
1.5
The staff seemed to be nice, the breakfast was also great, we did not expect that at all.
This hotel is really outdated, we could not wait for us to move out. It is humid, the rooms smell like mould. We requested the room change and it was accepted, but this did not help. The furniture is old, only 2 working sockets in the room. The bathroom facilities were in a tragic shape. At one point the shower head broke into 2 pieces while taking a shower, it was also dirty. Got replaced the same day, but it does not save the fact how worn this hotel is. Never again, avoid at any means.
0.5
It’s a terrible stay experience.
Facilities: Unfortunately, the hotel's facilities were outdated, with walls showing signs of discoloration and a shower area lacking a separate door. Despite their promise of upgrading to a landmark room, I was allocated one that did not meet my expectations. Furthermore, the room had an unpleasant odor, which was disappointing.
Service: Regrettably, I encountered significant issues with the service throughout my stay, from check-in to the subsequent inquiries made during check-out. Despite checking out yesterday, I have not received a refund of my deposit. When I sought assistance from the front desk, their response lacked the desired level of professionalism, and their dismissive reply was, 'It may take 1-3 business days.'
Moreover, I was disheartened to discover that the promised departure gift was not provided as stated. Considering the overall experience, I cannot confidently recommend this hotel for future stays.
I would appreciate a prompt resolution to the pending refund matter (as of the time of my review) , as it has negatively impacted my perception of the hotel's service standards. Thank you for your attention to this matter.
5.0
the technology and the service
the lobby smell so bad
4.5
the breakfast could be better.
for its price this hotel is top choice for me.
4.5
after three years back
everybody was happy , friendly
4.5
Love Andaz Xintiendi, always my first choice visiting Shanghai. Great service, super friendly staffs and really helpful especially "Ken" concierge dept. He's phenomenal in term of solving problem.
3.0
Great location!
Too many broken facilities in the room.... Broken cupboard door to refrigerator, Sharp edges of the bed, Wall socket didn't work, Tap in bathroom hang loose, Switches awfully installed (like a 2-star hotel)..
Breakfast - nothing but coffee served reasonably hot, Bread old and dry, Chinese buffé - old food and cold!
3.5
Breakfast is the strong point of the Hotel
The rooms are old no Bed side usb, controlling the lights is a real experience.
3.0
The Andaz hotel is a beautiful hotel, located next to Xintiandi and other important shopping places in downtown Puxi. The breakfast is fantastic with a wide range of food available.
There is an enormous construction site right next to the hotel which not only ruins the view but also make a fair amount of noise, especially if you cannot sleep with the provided earplugs.
My room had a few technical issues which I discovered too late to ask a change of room: no cold water from the bathtub tap so water was more than 40°C only, strong smell of damp, broken ceiling lamp which flashed all night. When issues were reported to reception, no apologies nor form of compensations were offered. I barely slept and I am not sure I would go back here for another staycation.
5.0
room was deep cleaned, staff was very nice and helpful during my entire stay. I would definitely book this property again when have chance.
none.
4.0
good quality of food everything seem fresh and was served hot
rooms are getting a little beat up and need more bed outlets. Light controls did not work
4.5
the location was great.
easy access to many places and restaurant.
the equipment was little out dated.
the staff could be more welcomed
4.0
Service was good as well as the Breakfast
I have stayed there several times over the last couple of years and it is time to re-model
2.5
Great location. Free coffee at front desk.
Very overpriced for the quality of hotel.
Couldn’t use the swimming pool.
The bed was extremely soft, and the light and power switches in the room were unnecessarily complicated.
Charged a very high and unexpected deposit on check-in which was not returned until more than 2 days after check-out.
There are plenty of equivalent but much cheaper places in Shanghai.
FAQs
How much does this hotel cost compared to others in Shanghai?
The average price for a rental in Shanghai is £31 per night. This rental is £43 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Andaz Xintiandi, Shanghai, By Hyatt. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Andaz Xintiandi, Shanghai, By Hyatt. Enjoy the water!
Is Andaz Xintiandi, Shanghai, By Hyatt pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Andaz Xintiandi, Shanghai, By Hyatt?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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