Sheraton Santiago Hotel and Convention Center

Premium bedding, Select Comfort beds, minibar, in-room safe

Free toiletries, hair dryer, bathrobes, towels

8.2

Outstanding(525 Reviews)

Hotel in Providencia

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Winery hotel connected to the convention center in Providencia with 4 restaurants
4 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar.
Housekeeping is available on request.
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Providencia

Nearby attractions

Bicentenario Park

3 mi

Parquemet Parque Metropolitano de Santiago

Available Rooms

Classic Room, 1 King Bed, Non Smoking

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Twin Beds, Non Smoking

2 Single

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 1 King Bed, Non Smoking, Pool View

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Twin Beds, Non Smoking, Pool View

2 Single

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Room, 1 King Bed, Non Smoking

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

££££

Sheraton Santiago Hotel and Convention Center

££££

8.2

Outstanding(525 Reviews)

Hotel in Providencia

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Providencia

Nearby attractions

Bicentenario Park

3 mi

Parquemet Parque Metropolitano de Santiago

Available Rooms

Classic Room, 1 King Bed, Non Smoking

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Twin Beds, Non Smoking

2 Single

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 1 King Bed, Non Smoking, Pool View

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Room, 2 Twin Beds, Non Smoking, Pool View

2 Single

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Room, 1 King Bed, Non Smoking

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

8.2

Outstanding(525 Reviews)

2.0

Nov 2024

Hours and hours of endless drilling and noise at the pool….ridiculous

4.0

Nov 2024

This large hotel is rather dated in style. It could be a large hotel anywhere in the USA of a standard bland design. We waited two hours to check in. On arrival in the room the safe didn't work nor did the refrigerator but it did have a lovely view, though once again we were allocated this room only after I insisted that this is what we had requested. In keeping with all hotels in this group it is incredibly difficult to contact the hotel. There is a telephone number on the website but as an international traveller it is far too expensive to make a phone call to a different continent. There is no email address for the front desk or the concierge if you want advice about trips, restaurants etc. If you contact Marriott Convoy our experience is that you don't get a response. However the staff are lovely and the restaurants serve tasty food. If you book a club room the view from the 21st floor room is fantastic. Food and drink offerings here more than enough.

5.0

Nov 2024

It was a excelent expience and comfortable

4.0

Sep 2024

Just stayed here for one night on a business trip. There was a large convention going on while I was there, so the hotel felt very busy and loud. I was disappointed by the room service (long wait times, sub-par food). But, the hotel had nice facilities, beautiful pool.

10.0

Sep 2024

Great place to stay with great staff

3.0

Sep 2024

Overall this is a nice hotel and most staff were extremely friendly and willing to help. However, communication between reservations and front desk was lacking. I had to speak to a different person each day about checking out early and each person told me something different in terms of whether an early checkout was possible and what the early check out fee would be. I also had to wait in the check-in line for over 2 hours when I arrived in the morning because so many people were trying to drop off their bags before check-in for a conference. My room was available first thing in the morning since I had reserved the room for the night before, which I did intentionally so I could use my room to pump breastmilk in private upon arrival. They told me it wasn't possible to skip the line and the only space they could offer me for pumping was the bathroom. I ended up putting my pump on in the crowded lobby while I waited in line because I couldn't wait any longer to express milk. This was an incredibly uncomfortable situation, both physically and emotionally. I had to beg someone for a bottle of water so I could hydrate while pumping (they initially told me they had no water available). I was almost in tears when I finally got to the front desk, and just got a brief apology and nothing more. I will say they were very accommodating for storing my breastmilk in the kitchen freezer during my stay, which was a huge help.

10.0

Aug 2024

i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent

8.0

Aug 2024

Water was not hot enough even when turned to max heat. Water pressure was low also.

5.0

Jul 2024

I had a great stay, it was my home away from home for the work week in Santiago.

5.0

Jul 2024

Excellent hotel in very nice area of city which is safe and close to main shopping areas and cable car up mountain. The hotel and room was very pleasant. One slight criticism is they have lots of staff but trying to get a drink or even after ordering one the bar staff seem to stand about doing little and we had to ask repeatedly for our drinks on few occasions. That said the staff were lovely and otherwise I loved the hotel for the price we paid and would definitely come back. The 21st floor sky bar is well worth a visit for the views.

8.0

Jul 2024

The whole lobby has a very bad smell

10.0

Jun 2024

Great

10.0

Apr 2024

What I liked: Very traditional grand hotel experience with unique property. What i didn't: No walking distance restaurants, and complex getting in and out by UBER.

10.0

Mar 2024

major

4.0

Mar 2024

The restaurant service was beyond slow and the food arrived cold several times. On one occasion when asking the concierge desk to order a taxi, he told us there were no taxis available and sent us out of the hotel and down the street to get a cab! We definitely would not recommend going to this Sheraton Hotel.

2.0

Mar 2024

Service was unacceptably slow, staff ignored guests and were not helpful. Conceirge was helpful in recommending restaurants and transportation to airport but wouldn’t call us a cab and had us walk to the stand and were not provided transportation there - not sure what was going on. Housekeeping is not trained - for example towels removed and not replaced, dirty glasses left in the room following cleaning, no soap etc.

10.0

Mar 2024

Incredible staff in a beautiful place

10.0

Mar 2024

It was great. Princess cruises was there. Was able to take tour through Andres through Vivator,pick up there.

10.0

Mar 2024

Very nice hotel, awesome breakfast. The young women concierge {sorry can not remember her name} helped us out of a tight spot with a uber that caused us a lot of stress as we do not speak Spanish. Date we left was Feb20th. A big thank you to her.

5.0

Feb 2024

A beautiful hotel and pool area. Wonderful rooms with all the amenities. The breakfast buffet was outstanding! Food and beverage service was great. The concierge told us about getting to the Immaculate Conception and the Japanese Garden that were nearby.

10.0

Feb 2024

Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!

10.0

Feb 2024

Very nice

10.0

Jan 2024

Very good

5.0

Jan 2024

Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!

4.0

Jan 2024

Nice hotel, good stay, probably 4 stars for Santiago, but most likely 3.5 stars anywhere else. Concierge staff was amazingly helpful. Bar & restaurant staff seemed somewhat slow and distracted. Not many nearby amenities unless you are prepared to walk and boldy investigate the neighborhoods. E.g., It was a hike to find an open/available ATM. !!??

6.0

Jan 2024

Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got

10.0

Jan 2024

Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.

10.0

Sep 2023

Staff very friendly, my room had problems with tv

10.0

Jul 2023

Staff and service was very helpful and kind. With my sister we really enjoyed our stay. Breakfast excellent!! 😅 Hope to come back soon. Ps: even with a confusion about parking price, they fixed it as soon as possible and gave us a solution.

10.0

Jun 2023

Housekeeping was inconsistent and thermostat temperature was not setting correctly despite of a technician examining and repairing. All Staff members were very helpful.

1.0

Jun 2023

I was charged for taxes even though I’m not a Chilean citizen!!

6.0

May 2023

This was my second stay in 10 days and since they do not take anything but a credit card for incidentals they were willing to take cash payment for the entire stay. My room had no coffee service which I find very unacceptable especially since ALL hotels I have stayed in do. I had to ask for an iron since it was missing. The hotel was making some alterations and was very noisy during the afternoons. I feel they should have discounted every persons daily room charge for the noisy conditions.

5.0

Apr 2023

Amazing

10.0

Mar 2023

Our stay at the Sheraton was wonderful.

5.0

Mar 2023

Thanks to Sheraton for making my experience so wonderful. The staff was welcoming and took care of all my needs. I also celebrated my dad's birthday and I am amazed at the attention to the details of this event.

5.0

Mar 2023

hotel formidavel

6.0

Feb 2023

Second summer staying at the Sheraton in Santiago. Air conditioner was at the lowest setting in the room & the room was still hot.

10.0

Feb 2023

Customer service was excellent!

4.0

Jan 2023

The location it was good area. The customer services at the front desk was poor. I did not recommend for new years 2023

6.0

Jan 2023

The service and the food at the New years buffet on the ground floor was very bad! New Years celebration was excellent.

FAQs

How much does this hotel cost compared to others in Providencia?

The average price for a rental in Providencia is £50 per night. This rental is £30 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Sheraton Santiago Hotel and Convention Center. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Santiago Hotel and Convention Center. Enjoy the water!

Is Sheraton Santiago Hotel and Convention Center pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sheraton Santiago Hotel and Convention Center?

We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.

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Sheraton Santiago Hotel and Convention Center

Hotel in Providencia

Reasons to book

About this hotel

Amenities

Map of Providencia

Nearby attractions

Available Rooms

Classic Room, 1 King Bed, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 1 King Bed, Non Smoking, Pool View

Classic Room, 2 Twin Beds, Non Smoking, Pool View

Superior Room, 1 King Bed, Non Smoking

Sheraton Santiago Hotel and Convention Center

Hotel in Providencia

Reasons to book

About this hotel

Amenities

Map of Providencia

Nearby attractions

Available Rooms

Classic Room, 1 King Bed, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 1 King Bed, Non Smoking, Pool View

Classic Room, 2 Twin Beds, Non Smoking, Pool View

Superior Room, 1 King Bed, Non Smoking

Reviews

FAQs

How much does this hotel cost compared to others in Providencia?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Santiago Hotel and Convention Center pet friendly?

What amenities are available at Sheraton Santiago Hotel and Convention Center?

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