Naala Tulum

Down comforters, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms | Living room | 40-inch flat-screen TV with digital channels, TV, Netflix

Shower, free toiletries, hair dryer, bathrobes

4.4

Excellent(427 Reviews)

Hotel in Tulum

3-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with a 24-hour front desk, steps from Tulum National Park
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Garden

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Room

1 King • 538 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Apartment, 2 Bedrooms

2 Queen • 1 Double • 1076 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Deluxe Quadruple Room

2 Double • 538 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Superior Room (Smart)

1 King • 646 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Quadruple Room (Smart)

2 Double • 646 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

££££

Naala Tulum

££££

4.4

Excellent(427 Reviews)

Hotel in Tulum

3-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Garden

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Room

1 King • 538 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Apartment, 2 Bedrooms

2 Queen • 1 Double • 1076 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Deluxe Quadruple Room

2 Double • 538 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Superior Room (Smart)

1 King • 646 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Quadruple Room (Smart)

2 Double • 646 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

4.4

Excellent(427 Reviews)

2.5

Dec 2024

What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away

5.0

Aug 2024

I was surprised how nice it was for the price.

1.5

Jul 2024

Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast

5.0

Jul 2024

That fabulous lobby and rooftop amenities.

4.0

Jun 2024

The location of Naala was perfect. Convenient store is walking distance and Super Aki is a 5 minute drive. Gas station is also very close, and many good food spots that are walking distance from the hotel. The rooms are clean and very well taken care of.

2.5

May 2024

Clean and comfortable. Well situated

5.0

May 2024

Beautiful

5.0

May 2024

Was very nice. Staff was very friendly and right there for you!

4.0

May 2024

This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.

2.5

May 2024

Everything went smooth. We had a king size bedroom super clean and big. Naala Tulum is close to restaurants and some bars. Thanks to Keyla, Eliseo y Emanuel for their perfect service!! We’ll be back soon

5.0

Apr 2024

Lovely hotel with an amazing rooftop pool!

2.5

Mar 2024

Rooms are very clean with comfortable beds, nice rooftop pools, just need some maintenance.

5.0

Mar 2024

The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.

4.0

Mar 2024

Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.

5.0

Mar 2024

Love the staff and great breakfast!

2.5

Mar 2024

Na’ala hotel completely saved our honeymoon - we had booked a different hotel initially which really didn’t meet our expectations, so it really felt we’d landed in luxury here! We really enjoyed the different areas you could relax in; the balcony, the courtyard jungle-like area, and all the areas on the rooftop. Our bedroom was spacious, and the service was great. Breakfast obviously got very predictable after 17 nights there, but there were a few options at least! If the coffee could be upgraded, or possible to help yourself - as staff struggled to keep up with demand at breakfast times leading you to wait sometimes quite a while to be served - that would be great. Only other thing is that we didn’t have a super friendly check in experience - would have been nice to have a receptionist who was helpful in explaining best areas to check out on a map etc, as the places to eat close to the hotel (apart from Casa Sofia) are prohibitively expensive!

5.0

Mar 2024

Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.

5.0

Mar 2024

The staff are always friendly, courteous and ready to assist. It smells great, the entire facility, from the parking garage, to the roof garden...it's just unlike anything I have ever sensed before. Great work!

2.5

Feb 2024

Smells so good! They burn incense everywhere and it’s lovely. Rooftop pool is nice. Staff - fantastic! Very comfortable rooms. Highly recommended.

2.5

Feb 2024

Great experience overall. I’m impressed by daily turn-down service, my room is fresh every time I come back from a long day outside. Just bring your own body lotion.

2.0

Feb 2024

Beautiful hotel with hundreds of little details and amazing rooftop. Big rooms with everything you need and very clean. Customer service not so great. We felt that they were more concerned about tips or selling you extra stuff, than the service itself. Some waiters tried to bargain drink prices/tips if we pay with cash. And at the checkout we were challenged that we used drinks for the mini bar even though this was untouched. And we weren't the only ones.

3.0

Feb 2024

Everything was just okay other than the massage they offered people were kinda rude in that area that’s all

4.0

Feb 2024

Stayed for a few days. Basic, but clean hotel. Roof top was small but nice. Enjoyed walking to dinner in the evenings and renting bikes for the beach. Was suppose to get $18 credit through Expedia for VIP, but was not given despite asking at checkout and showing proof. Ate at restaurant and was told it would come off our bill at the end.

2.5

Feb 2024

Great hotel, cosy, great breakfast and very helpful service minded staff.

5.0

Jan 2024

Very Good property and very good value of the money. Safe area. Restaurants within walking distance. Distance to the beach is 40-45 minutes walk/15 min by bicycle/10 min cab. Property has very nice rooftop pool.

5.0

Jan 2024

Such a peaceful property, just close enough yet far enough from all the noise and nightlife

2.5

Jan 2024

Helpful staff, clean and very comfy room. Located perfect between downtown Tulum and the beach. I would absolutely recommend this hotel to anyone.

5.0

Jan 2024

Over nice clean quite place

5.0

Jan 2024

Great location. Amazing pool with epic sunset. The food is hit or miss and isn't available all the time but they help you with ordering dinner. Sometimes you cant pay by card at the rooftop which is strange. The walls are paper thin so sometimes you can hear your neighbours quite well. That being said I absolutely love staying here and would stay here again! Its so convenient. Close to town and beach and has underground parking.

5.0

Jan 2024

Excellent staff and service. Very good location close to the beach, restaurants, Downtown, Ruins, etc. Highly recommended for families or with friends.

5.0

Jan 2024

5.0

Jan 2024

Property is close to everything, 10 min to beach 10 minutes to cenotes, 2 min to downtown strip. The staff are excellent, Yessebel (sorry if I misspelled) at the front desk was super helpful on several occasions throughout the trip. Clean and simple with wonderful staff.

4.0

Jan 2024

I wish there was a gym and jacuzzi

4.0

Jan 2024

Hotel rooms and common areas look and feel new and modern. Firm beds, fresh lovely linens, modern bathroom in the rooms. It's nice that the sink area is separate from the toilet and shower. Good for a family. Staff keeps the hotel very clean too. Pool area is on the roof. Small but lovely views. Can be a bit windy. There are some upscale shops nearby and several restaurants. But the area has basically no public beach access. Can't even see the ocean. It's behind the walls of all the beachfront hotels. That was disappointment, but no fault of the hotel.

5.0

Dec 2023

Beautiful Property Clean Modern Great location

5.0

Dec 2023

A truly wonderful experience. Beautiful hotel with amazing people. The foyer, the restaurant and pool areas up top, and the room... all joyous. I would have loved to stay longer... especially in the foyer with its bewildering scent - of what I at last learned was "tobacco and cinnamon." A very special thanks to Jezabel (forgive me if this spelling is incorrect) - she was very kind, warm, and inviting.

4.0

Oct 2023

Loud construction every morning, but amazing property.

5.0

Oct 2023

Loved this hotel, you just need transport

2.0

Sep 2023

The hotel itself is excellent, front desk service outstanding however the rooftop pool and restaurant service is really bad. The servers take forever to bring your orders and on top of that inflate the price of food and drinks as they wish. We paid three different prices for the same drinks on each different day. The menu said $220, we were charged $250, $280. Additionally they add 15% tip without asking which in Mexico is illegal. They don't bring an itemized receipt when you ask for the check so they can charge you more. It is a shame as it seems this rooftop bar/restaurant is managed by a different company, but overall it ruins the experience in the hotel. The extra $20-30 pesos is not a big deal, but the sneakiness of the servers is.

4.0

Sep 2023

Our only complaint was that the mattresses were too soft and there was no coffee maker.

FAQs

How much does this hotel cost compared to others in Tulum?

The average price for a rental in Tulum is £168 per night. This rental is £69 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Naala Tulum. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Naala Tulum. Enjoy the water!

Is Naala Tulum pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Naala Tulum?

We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony or patio, and tv.

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Naala Tulum

Hotel in Tulum

Reasons to book

About this hotel

Amenities

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Room

Family Apartment, 2 Bedrooms

Deluxe Quadruple Room

Superior Room (Smart)

Superior Quadruple Room (Smart)

Naala Tulum

Hotel in Tulum

Reasons to book

About this hotel

Amenities

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Room

Family Apartment, 2 Bedrooms

Deluxe Quadruple Room

Superior Room (Smart)

Superior Quadruple Room (Smart)

Reviews

FAQs

How much does this hotel cost compared to others in Tulum?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Naala Tulum pet friendly?

What amenities are available at Naala Tulum?

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