Room was perfect, customer service was excellent. Location far enough away 2 feel like I really went on a trip overnight. Everything was very clean and looked practically like a new place. Front desk was so cheerful and made me feel so welcomed . Bed was so comfortable i could barely get up. I will stay here everytime I want 2 get away overnight its inexpensive and feels so comfortable. Thank you

Nice hotel, clean, good basic amenities. Around 15 min from Hershey. Breakfast was so so ok, but it was nice to have hot coffee and tea 24/7.

Nice hotel, clean, good basic amenities. Around 15 min from Hershey. Breakfast was so so ok, but it was nice to have hot coffee and tea 24/7.

Very nice. Very eco friendly without all those tiny throw away bottles. Comfortable bed and very clean room. The pool room was toasty- water a little chilly. Only complaint is the lack of hot water in the shower. The casino is a very short drive.

Very nice. Very eco friendly without all those tiny throw away bottles. Comfortable bed and very clean room. The pool room was toasty- water a little chilly. Only complaint is the lack of hot water in the shower. The casino is a very short drive.

Pillows way too soft otherwise it was a good stay

Nice clean hotel, have stayed here before and has been nice both times.

Nice clean hotel, have stayed here before and has been nice both times.

Good place to stay

Had a very quiet, relaxing time. Front desk was polite and helpful. Breakfast was great. Booked an extra day to get a late night check out which was later refunded without asking. Thank You, Tru by Hilton

Had a very quiet, relaxing time. Front desk was polite and helpful. Breakfast was great. Booked an extra day to get a late night check out which was later refunded without asking. Thank You, Tru by Hilton

Great. Very clean

Wonderful stay. Please add ready made pancakes instead of the machine . Or a waffle maker.

Wonderful stay. Please add ready made pancakes instead of the machine . Or a waffle maker.

Terrible experience, safety and service at Tru Hotel. My child was hurt in his room. We booked a 2 night stay at this hotel in preparation for our family vacation at Hershey Park. Check in was fine but first thing I noticed when I walked into the room was how high the beds were off the floor. I have a 5 & 7 year old, so my wife and I slept in different beds with our kids and propped up the sides with as many pillows as we could so they don’t fall off. Unfortunately, my 7 year old rolled off the bed at night and landed on his left shoulder. Immediately we noticed how deformed his shoulder look and he was crying of pain. We called 911 right away and told the front desk. As the ambulance was taking us down, the front desk was just looking at us, not offering any assistance or asking us if we needed help or even what happened, just staring. Long story short, at Penn State hospital, he ended up with a broken collar bone (clavicle), and our family vacation was ruined. I don’t know why the beds are so exceptionally high off the ground, even the shape of the bed frame seemed odd. To me, seems like a safety issue and less child friendly. And to boot, the toilet wasn’t even working properly, off and on. Terrible experience and service.

Not bad for a stop

Not bad for a stop

Pillows are bad! Otherwise stay was good

Hotel was beautiful and clean. Staff was very helpful. We arrived early and just missed breakfast. A staff member brought us a bunch of breakfast items to eat. Front desk was very helpful. My only issue was actually with someone in management that was talking down to the staff. She was very unnecessarily rude and I did not like the way she was speaking to the staff. If she speaks that way in front of guests, I’m assuming she’s even more rude privately

Hotel was beautiful and clean. Staff was very helpful. We arrived early and just missed breakfast. A staff member brought us a bunch of breakfast items to eat. Front desk was very helpful. My only issue was actually with someone in management that was talking down to the staff. She was very unnecessarily rude and I did not like the way she was speaking to the staff. If she speaks that way in front of guests, I’m assuming she’s even more rude privately

We went for Hershey Park, it’s close enough but also far enough that there’s never an issue with traffic . Quiet and clean. Perfect trip! Not our first time at the property and well for sure come back

We went for Hershey Park, it’s close enough but also far enough that there’s never an issue with traffic . Quiet and clean. Perfect trip! Not our first time at the property and well for sure come back

Overall great property for families

Overall great property for families

Everything was very clean, the staff were very friendly, the housekeeping girls had a hard time trying to figure out what we were talkabout since they didn’t speak e

Everything was very clean, the staff were very friendly, the housekeeping girls had a hard time trying to figure out what we were talkabout since they didn’t speak e

Very friendly staff, quiet and convinced location

Very friendly staff, quiet and convinced location

Staff was great and the free breakfast was amazing, delicious and super fresh!

Wow for the receptionist!!!

Wow for the receptionist!!!

Check in was fine. The room appeared clean. AC worked well. But there was a full grown mushroom growing outside the shower door which leads me to believe that bathroom had not actually been cleaned in some time. We ended up cutting our trip short but the hotel was nice enough to refund us for that night.