SureStay Plus Hotel by Best Western Gatlinburg

7.9 / 10.0

Very good(1,689 Ratings)

Hotel in Gatlinburg, TN

3-Star Hotel

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Adjacent to Great Smoky Mountains National Park and 1.7 km from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Balcony or Patio

Wheelchair accessible

Family friendly

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

11.4 mi

Dollywood

9.8 mi

Ripley's Aquarium of the Smokies

1.3 mi

Mingo Falls

29.8 mi

Available Rooms

Queen Room with Two Queen Beds with Balcony

2 Queen • 204 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Queen Suite with Balcony

1 Sofa • 247 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

King Room - Disability Access

1 King • 204 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Suite with Sofa Bed - Disability Access

1 King • 247 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

King Suite with Sofa Bed

1 King • 247 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

££££

SureStay Plus Hotel by Best Western Gatlinburg

££££

7.9 / 10.0

Very good(1,689 Ratings)

Hotel in Gatlinburg, TN

3-Star Hotel

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Balcony or Patio

Wheelchair accessible

Family friendly

Map of Gatlinburg, TN

Nearby attractions

The Island in Pigeon Forge

11.4 mi

Dollywood

9.8 mi

Ripley's Aquarium of the Smokies

1.3 mi

Mingo Falls

29.8 mi

Available Rooms

Queen Room with Two Queen Beds with Balcony

2 Queen • 204 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Queen Suite with Balcony

1 Sofa • 247 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

King Room - Disability Access

1 King • 204 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

King Suite with Sofa Bed - Disability Access

1 King • 247 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

King Suite with Sofa Bed

1 King • 247 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

7.9 / 10.0

Very good(1,689 Ratings)

100% verified reviews

10.0 / 10.0

Oct 2024

Very nice hotel and close to the main strip

Close to the main strip

Nothing

7.0 / 10.0

Aug 2024

Bueno y barato.

Bien ubicado. Buena relación precio calidad. Buen desayuno, aceptable.

Que pedimos agua para.tomar y nos enviaron a comprar a un mercado o gas estación

10.0 / 10.0

Jun 2024

You won't be disappointed

Very clean staff very friendly and you can't beat the price

Breakfast could have had more variety

1.0 / 10.0

Jun 2024

It was absolutely terrible

Nothing

Molded Bathroom Order as soon as you walk in the room

2.0 / 10.0

Jun 2024

Stone lodge is amazing. The water park is so fun but staff and management.

This place the stone lodge is amazing staff is great. They shuttled us over to the water park. Mind you I am disabled with 2 disabled kids with me. One of the 3 boys went under. Lifeguard don't watch. Best of all I had my service dog which 5lbs mind you. in here pouch having a blast with our kids. And a Kid in my book tried to tell me my service dog isn't allowed. I need to leave. I kindly told him know we have been here this long known. Not only he got the main manager. He walks past me, so we were thinking it was about the screaming kid. No I finally walked up an ask him if my service dog that he walked clear past her. Kicks me of the slide Then had the nerve to tell me being disable Im not allowed either. SO VERY GOOD at the Stone Lodge them Ladies helped so much and were so amazing with the care we got. I would go back again. We loved it why we could that 1hr and half play. Long story short Stay at stone lodge. Water park is fun very fun. But management. Offered us a cards to play on the attractions. Well again kids are autistic so few things they can do.

Oh being kicked off for a service animal that played and 3 kids 2 disabled and me disabled. Wilderness management and staff. Like I said we will probably maybe take our kids at.

2.0 / 10.0

May 2024

It was the worst experience I’ve had there. And I always pick that place for the last three years. I won’t anymore.

The location

The patio was never cleaned we couldn’t even sit out there it was disgusting, our blanket had cigarette holes on it, trash throughout the hotel was never changed and over flowing, suppose to have breakfast included and the pancake machine never worked I’ve stayed there three times and I won’t be coming back.

6.0 / 10.0

Mar 2024

We would stay there again, if our primary choices were booked up.

The room was clean and the hotel was in a great location. The breakfast was just okay.

The woman in the lobby that checked us in was extremely rude to me and my wife on different occasions throughout our stay. There was no place in the room to hang your bath towels.

10.0 / 10.0

Mar 2024

Excellent place to stay

Great place to stay. Everyone was friendly especially the desk clerks. The rooms was comfortable size and very clean. Loved the creek right off our balcony.

8.0 / 10.0

Mar 2024

Good hotel for a any kind of trip.

clean comfortable room with very good amenities, loved the balcony overview of the creek. They had decent breakfast bar, but it was grab n go due to the circus,...

dont like soft pillows and needed a thicker blanket

10.0 / 10.0

Dec 2023

Very nice, clean, good breakfast and staff was friendly.

Front desk was very nice and cordial. Breakfast was good and the gentlemen who worked it was ver very friendly.

Loved it

7.0 / 10.0

Dec 2023

Great value

Room was very comfortable and the beds were great. The breakfast was good and the coffee was great. The location is fine at the end of the Gatlinburg Parkway.

The room wasn't serviced and the coffee wasn't replaced. The pancake maker was out of order on the second morning. It was a little lisy with road noise at times. But overall it was very satisfactory for the price point.

9.0 / 10.0

Jun 2023

Wonderful stay and awesome location!

The location was great, room was clean and breakfast was good!

8.0 / 10.0

Jun 2023

Good stay. everything is at a walking distance. very quiet atmosphere

location for sure.

a bit old and outdated.

9.0 / 10.0

Jun 2023

Loved the room.I brought 3 of my kids and we had plenty of room.

The location was awesome so close to the skylight bridge.

The breakfast was just Ok. Eggs weren't good but they did have cereal for my 9 year old that is a picky eater.

10.0 / 10.0

Jun 2023

Exceptional

The whole experience was great!!!! One of the best things was the breakfast. You offered a great selection and everything was great. Will definitely be back!!!! Loved the deck overlooking the River.

Everything was great!!!

10.0 / 10.0

Jun 2023

Perfect

Everything was great!

9.0 / 10.0

May 2023

Mother’s Day weekend we came down for a basketball tournament

the room was big and comfortable

housekeeping need to do a better job because it was food and spills left in the refrigerator.

10.0 / 10.0

May 2023

My stay was romantic and perfect.

Bed was super comfortable. The sound of the River was relaxing and made everything so enjoyable. It’s about a 3-5 min walk from the better part of the strip but it’s not bad

1.0 / 10.0

May 2023

go somewhere else.

the river view

dirty, outdated, location, room was filthy. building and rooms beed tlc.

3.0 / 10.0

May 2023

no worth the price

location

stained beds,bath towels,super dirty microwave and shower floor also dirty bed never made during the whole stay and management came out with some rules of cleaning I never heard before in another hotels.overall won’t recommend this property at all after our bad experience.

10.0 / 10.0

May 2023

short stop on our way to main destination for out of town trip. was perfect location to shops and tourist area. quiet on

great location near downtown and restaurants

nothing

2.0 / 10.0

Mar 2023

I would not be returning or recommending this hotel. It needs a better cleaning service.

Staff

Cleaning isn’t detailed, I found hair on the pillows and in the shower, multiple stains on the sofa bed which made it seem as if that mattress has not been changed for years. No water anywhere in the hotel not in the breakfast area or the vending machine. My fridge door was broken and sitting to the side where it could have easily fallen on my two year old daughter.

9.0 / 10.0

Mar 2023

Superb

River view

The price

10.0 / 10.0

Mar 2023

Exceptional

Room was very spacious. It looked like there were 2 rooms put together.

7.0 / 10.0

Mar 2023

Good

The balcony

The location

10.0 / 10.0

Jan 2023

Exceptional

The room size and TV was big. The breakfast was great.

Nobody at front desk. Both times I went down.

FAQs

How much does this hotel cost compared to others in Gatlinburg?

The average price for a rental in Gatlinburg is £214 per night. This rental is £111 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Gatlinburg. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Gatlinburg. Enjoy the water!

Is SureStay Plus Hotel by Best Western Gatlinburg pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at SureStay Plus Hotel by Best Western Gatlinburg?

We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Gatlinburg, TN

Reasons to book

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Available Rooms

Queen Room with Two Queen Beds with Balcony

Queen Suite with Balcony

King Room - Disability Access

King Suite with Sofa Bed - Disability Access

King Suite with Sofa Bed

SureStay Plus Hotel by Best Western Gatlinburg

Hotel in Gatlinburg, TN

Reasons to book

About this hotel

Amenities

Map of Gatlinburg, TN

Nearby attractions

Available Rooms

Queen Room with Two Queen Beds with Balcony

Queen Suite with Balcony

King Room - Disability Access

King Suite with Sofa Bed - Disability Access

King Suite with Sofa Bed

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Gatlinburg?

Is parking included with this hotel?

Is there a pool at this hotel?

Is SureStay Plus Hotel by Best Western Gatlinburg pet friendly?

What amenities are available at SureStay Plus Hotel by Best Western Gatlinburg?

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