DoubleTree by Hilton Hotel Jacksonville Airport
Hotel in Jacksonville, FL
4-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
Includes essentialsGarden, Pool, Pets allowed and more
About this hotel
DoubleTree by Hilton Hotel Jacksonville Airport offers an outdoor pool. Free WiFi access is available.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Jacksonville, FL
Available Rooms
King Room
1 King • 355 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
King Room with Balcony or Patio
1 King • 419 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Queen Room with Two Queen Beds
2 Queen • 355 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Queen Room with Two Queen Beds with Balcony or Patio
2 Queen • 419 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Studio Suite
1 King • 452 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
££££
Reviews
100% verified reviews
5.0
The property was very nice and clean.
Nothing bad to say
4.0
Clean beds and availability of airport shuttle 24/7. Cookies upon arrival was good.
Need plastic liners on trash cans. Could use toothbrush n toothpaste, comb, hairnet and complimentary bottled water.
5.0
Everything the pool was amazing it was nice and warm you could just jump in
The warm soft cookies omg amazing
4.5
.
.
5.0
Everything
Microwave in the room
5.0
Everything
This is a great property
4.0
Facility was clean, comfy beds
Paying for parking, and a/c unit in room was not setting to cooler temperature
4.5
We enjoyed the Customer Service experience we received from Latoya King. She was very informative told where to get great soul food and noted that you also had a dining area onsite. We which we did have dinner.
Jeanne who waited on us at dinner was very nice and courteous. We had a great time at dinner sitting outside overlooking the water-view. Great experience all around.
Please make sure Latoya’s supervisor Katie Vandersluis gets our message regarding her professionalism as well as Jeanne’s supervisor.
We will be back!
We considered using your service to take us off property, but he said it had to be within a three miles radius. I don’t really think there’s anything close that you can go to to use the service. Maybe next time.
3.5
Nah am Flughafen. Unkomplizierter CheckIn. Parkplatz in unmittelbarer Nähe. Sehr freundliches Personal.
Etwas in die Jahre gekommen, aber es wird ja gerade renoviert.
4.0
The restaurant food is great
Construction was going on
4.0
sehr gute Lage, direkt beim Flughafen . Grosses Zimmer mit Balkon
4.0
Old and smells like an old hotel.
Decor and the smell of the hotel was out of date and smell was like mildew
0.5
I liked absolutely nothing about the motel the part that I stayed resembled a motel 6 that was old out dated and the smell throughout the hotel was horrible it smelled like sewage they have a nerve to charge 25 a night they say for incidentals or room credit to eat at the restaurant they charge 10 dollars a day for parking but they don't give you anything to hang in the stating you paid or even ask for your tag number ok so back to this room it was beyond raggedy it was stuffy the curtain had holes in it and was barely hanging on the rod I am speaking on the side I stayed o. Which is the side with the balcony or patio they 7 and 8 hallway as they called it I asked several times to be moved they were going to just move me to a different room not sure what the rooms looked like in the Hightower building but the 2 floor side absolutely horrible
The cookies when the front desk customer svc was kind enough to give it to us
1.5
The garbage in the front of the hotel was full and there was garbage all over the ground
5.0
Staff were most welcoming and offered fine knowledge and recommendations. All questions had great on the spot answers.
My room was at the fire exit. Those rooms should be booked to couples. They are not secure for single females
1.0
Staff was friendly
The smell of the hotel and rooms was very unpleasant. The bed was very uncomfortable and felt as though it needed to be replaced. Never heard a mattress creak when you turn over. Pillows were flat. Bathrooms were outdated and tile was cracked in places
2.0
Daytime front desk supervisor and staff friendly, cleanliness
First night A/C did not work, was told we would have to wait til maintenance came the next day. Shower water would not get hot. Supervisor sent maintenance, they changed the handle but water still did not get hot. Called and requested maintenance again for the problem to still not be fixed. Spent 2 nights and was not able to take a comfortable shower. Night time staff lacks customer service skills. Paid over $400 for the worst 2 nights experience ever. Daytime supervisor did offer to give $35 off one night. The stay still was not worth the amount of money spent. Very disappointing and frustrating.
4.0
My aunt loves this chain, and wanted the points for the stay. There was a firepit.
Getting a cookie did not make up for the long line at check-in. Only having one, albeit friendly, person working the desk was imprudent. The restaurant had the same problem. One server for the entire place. She was lovely, but it took forever to get food and drinks.
Not a fan of the bomb shelter windows in my room. If I was in a wheelchair, I might not have seen anything at all.
3.5
Customer service outstanding. Shuttle service is excellent.
Several repairs needed for the room. Bathroom door hinge. Security latch needed repair. Glass shower door would not stay closed causing water to leak on the bathroom floor.
4.0
Location, location, location. Well situated if you’re flying out of JAX. The restaurant serves fantastic food and the wait staff are incredibly friendly and outgoing. Can’t say enough about the food and staff.
Unfortunately, for a Hilton property, this hotel remains incredibly aged. The rooms look tired, there doesn’t appear to be any attention to detail or appearance. Whether it’s the toilet paper holder loosely attached to the wall, curtains that don’t full close, dirty balconies, or unattached lamp shades, the rooms give the appearance of minimal upkeep and maintenance.
5.0
The beds where super comfortable. The complimentary cookies.
The breakfast. It wasn’t that great for the price for a breakfast buffet for each person.
4.0
great
staff clean food poo;
4.5
Location, cleanliness and customer service.
N/A
5.0
the free cookies is a huge welcoming effort. Everything was clean and in its place.
The shuttle driver to the airport was very unfriendly.
0.5
The person that checked us in was nice.
Extremely outdated. There were stains on the ceilings. The cleaning staff was very rude.
5.0
Excellent staff especially the lady who ran the bar/food
n/a
3.0
Breakfast was great.
The room was outdated. There was no UPC plugs tech equipment. That was the most frustrating!
Water in shower was not very hot.
They charge for parking overnight even if you are a guest.?!?
4.5
clean, directly next to hotel, restaurant inside
felt like a maze getting to the room
FAQs
How much does this hotel cost compared to others in Jacksonville?
The average price for a rental in Jacksonville is £181 per night. This rental is £121 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree by Hilton Hotel Jacksonville Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DoubleTree by Hilton Hotel Jacksonville Airport. Enjoy the water!
Is DoubleTree by Hilton Hotel Jacksonville Airport pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at DoubleTree by Hilton Hotel Jacksonville Airport?
We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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