Frank Porter - Canal Residence

Frank Porter - Canal Residence Apartment in Dubai

3.2

Average(14 Reviews)

Apartment in Dubai

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Frank Porter - Canal Residence offers a sauna and free private parking, and is within 4.7 km of Dubai Autodrome and 12 km of Mall of the Emirates.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Hot tub or spa

Gym or Fitness Center

Family friendly

Map of Dubai

Nearby attractions

Dubai Aquarium & Underwater Zoo

18.7 mi

Available Rooms

Apartment

1 Queen • 1 Sofa • 753 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

££££

Frank Porter - Canal Residence

££££

3.2

Average(14 Reviews)

Apartment in Dubai

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Frank Porter - Canal Residence offers a sauna and free private parking, and is within 4.7 km of Dubai Autodrome and 12 km of Mall of the Emirates.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Hot tub or spa

Gym or Fitness Center

Family friendly

Map of Dubai

Nearby attractions

Dubai Aquarium & Underwater Zoo

18.7 mi

Available Rooms

Apartment

1 Queen • 1 Sofa • 753 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Reviews

3.2

Average(14 Reviews)

100% verified reviews

3.2

Sep 2024

Avoid. Very low quality location - very poor property management

For me the location was helpful as I wanted to be in Sports City but that’s the only positive for me.

I didn’t like most things especially the condition of the place and the property management (Fran Porter). Recommend you do not stay here or anywhere managed by them. Issues: Broken bed - connection to the frame snapped so was literally sagging Ripped headboard on the bed Ripped chair in living room Smell of smoke It’s an apartment building so there is no reception and security are not there to help with check-ins - this will be hugely inconvenient for most travellers. I moved out after 1 night but offered to pay for 2 if I could get my money back from the management agency (Frank Porter). They were not willing to refund me for the remaining 3 nights (unacceptable for me) but would fix the issues. I think having so many problems to fix is a sign of a business which doesn’t have consideration for customers so I moved out to a nearby hotel which was newer, cleaner, and cheaper. This would be my recommendation for people looking to stay in the areaThis was a significant cost to me which I resent. For me,

3.2

Oct 2022

Exceptional

Good area, clean apartment and bus stop just near by. - Mr. Ahmed (customer service supervisor) was very understanding and cooperative. - Mr. Musa (Agent) was very friendly and kind.

Some of the call center agents are not willing to assist, listen or handle the incidents in a professional way moreover customer satisfaction concept means nothing to them. Check in and out is a very disappointing experience (the process must be modified).

3.2

May 2022

good location for expo 2020

the staff were not presented, only security staff who didn’t know anything about my reservation

3.2

Apr 2022

six days stay is fair but not easy to go out and visit places

The building is okay, and the customer care is little fair

Location is too far, the address using in google is correct and cost of going out is high

3.2

Mar 2022

Worst check-in&check-out experience

The apartment was clean

Worst check-in&check-out experience The service of the host was terrible, the amenities of the apartment was almost zero... I had to spend more than AED300 to buy detergent, soup, shampoo, dishes soup & over all cleaning items for the apartment. I communicated with them 2 days before check in, and asked them if certain items are available in 5 each (Towels, blankets, pillows)... they confirmed yes, and when I arrived it wasn't. Master bedroom toilet: no shower curtain, no face towels, no floor mats + there is big water leak that was not fixed! AC of the room wasn't working. few hours... we found a disgusting shower curtain... we had to wash it by using the detergent "that I bought". I was supposed to get a parking card for my car, they left me without one until the next day. The apartment looked very nice in the pictures, in reality it was different... it didn't feel that it was ready to be lived in, it felt like an apartment that was deserted long time back, someone cleaned it and then we moved in. And the check-out was a disaster... they deducted from me AED 800 as deposit via their website (not booking.com)... after we left the apartment, I sent them a message asking them if all good and if there was anything missing or lost... they responded that all good and nothing missing. Few days later they deducted AED400 from the deposit, and when I asked them why... they said we lost the parking card! (they shouldn't deduct any amount without informing me, in the matter of fact i asked them if all good, and they confirmed yes... and suddenly they charge me!) Apparently my daughter left it with the security, and they didn't bother to go ask for it... I personally called the security from abroad and he confirmed it is with him... i told them, and they still refuse to admit, they kept saying they didn't find it!

3.2

Jan 2022

Never going to reccomending Frank Porter to any of my freinds or family, not going for self check-in

About the apartment and location– 1.apartment was tidy overall 2.appliances fitted seemed okay 4.bed and bedroom was reasonable 3.supermarket and public transport near by with easy access

Pathetic customer service of Frank Porter– 1.had to wait for more than 30minutes before someone from the customer service could actually answer (important calls in this time is a bye bye) 2.check-in details and deposit were uploaded on Frank Porter portal and still a lady from customer service called few hours prior to check-in asking if I have paid the deposit? Never opt for self-check-in (always ensure to check-in in presence of the agent): 1.only building/location was mentioned in the email from agency and nothing about the apartment number. Had to call agency for the apartment number 2.silently deducted AED300 from my deposit and only I got to know about it in my credit card statement (rip-off) 3.after checking-out telling me I have not returned the parking card in fact only one key and one access card was laying on the table during the check-in and above all I never used the parking 4.apartment was left unlocked before and after check-out without any handover which was suggested by Frank Porter About the apartment– 1.smelled like mold (like apartment was sitting idle for long) 2.floor had stains like moped with dirty mop 3.drawers/cupboard (in bathroom/kitchen) looked dirty and few were broken 4.there was a spider web on the wall above the TV! Always opt for fully refundable cancellation option at least 24hours prior to check-in during the current COVID time (which was my mistake unfortunately I did not)-I booked this apartment for my guests and unfortunately they tested COVID positive before their departure to Dubai. I asked Frank Porter if they can cancel my booking and bluntly they replied they will charge the full price. They did not even considered to ask me if I can change the dates or I can prove it to them that my guests actually cannot travel during this time and so they might consider a partial refund.

3.2

Jan 2022

Poor

it took more than 2.5 hours to check us in , i called them first time they said within half an hour they will send agent with keys, it took more than one hour for him to reach with wrong keys, then they ask me to go to their office to collect keys,so i went to the office to collect, so check in procedure is very bad .

3.2

Nov 2021

Dubai hidden Gem

Th apartment is very clean and well furnished . Have all what you may need in your stay . It is serviced by number of shops just down stairs : 24 hours supermarket, pharmacy , restaurants , salon , playing area for kids , and very relaxing promenade on the canal for a nice walking . Location is very good as it is close to the new Dubai attraction like JBR , Global village , Mall of the emirates , Dubai park and resorts , Expo2020 The apartment situated in Dubai sports city , a home of international sports event and mega concerts Staff are very helpful available when you needs them , Best value of money

Nothing

3.2

Jan 2021

Good

Location

Frank Porters is extremely difficult to communicate with.

FAQs

How much does this apartment cost compared to others in Dubai?

The average price for a rental in Dubai is £144 per night. This rental is £80 less expensive than the average.

Is parking included with this apartment?

Yes, parking is listed as an amenity at Frank Porter - Canal Residence. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

Yes, a swimming pool is available for use at Frank Porter - Canal Residence. Enjoy the water!

Is Frank Porter - Canal Residence pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Frank Porter - Canal Residence?

We found 10 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

Explore similar vacation rentals in Dubai

Explore all rentals in Dubai

4.1

Excellent(29,381 Reviews)

Atana Hotel

Frank Porter - Canal Residence

Apartment in Dubai

Reasons to book

About this apartment rental

Amenities

Map of Dubai

Nearby attractions

Available Rooms

Apartment

Frank Porter - Canal Residence

Apartment in Dubai

Reasons to book

About this apartment rental

Amenities

Map of Dubai

Nearby attractions

Available Rooms

Apartment

Reviews

FAQs

How much does this apartment cost compared to others in Dubai?

Is parking included with this apartment?

Is there a pool at this apartment?

Is Frank Porter - Canal Residence pet friendly?

What amenities are available at Frank Porter - Canal Residence?

Explore similar vacation rentals in Dubai

Dubai travel inspiration

Related vacation destinations