Hilton Tapestry Collection, Hotel Don Fernando De Taos
4.1
Excellent(489 Reviews)Hotel in Taos, NM
4-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
About this hotel
This Taos hotel on the Paseo Del Pueblo Sur features a tennis court and an indoor atrium pool. Free Wi-Fi is featured in each room. Parking is provided on site.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
TV
Wheelchair accessible
Gym or Fitness Center
Map of Taos, NM
Available Rooms
1 King • 333 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 839 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 387 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Queen • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
RRRR
Reviews
4.1
Excellent(489 Reviews)100% verified reviews
4.1
Breakfast was great. Nice selection on the menu. The hours are great. Wait staff were very friendly and made us feel at home.
Everything went well. Maybe a few other selections on the dinner menu.
4.1
Wifi was a little spotty and they should of let us know that breakfast was NOT included in the room rate. It is always better practice if customers know upfront.
Property and rooms need a little TLC...big name for the condition and location of the property.
4.1
We enjoyed the location but that is about it.
I sent multiple complaints via Booking and the Hilton app and no one ever responded. Our in-room phone wasn't working and the location of our room made it difficult to simply walk to the front desk to continuously follow up regarding concerns. We weren't allowed to check in after 5 pm local time because our room wasn't ready. She said she would call when it was, but didn't. We went back to the front desk to get 2 additional pillows but none were ever delivered. Upon entering the bathroom, we noticed a large black pubic hair left in the toilet, the kleenex box was empty, the shampoo bottle was empty, the body wash bottle was not only empty but also had a large hole in the top of it. There were no hangers to hang our clothes either. Again, we couldn't call for assistance because the phone didn't work. We messaged the property through the app but no response was ever received. The bed had crumbs under the sheets. Our friends bed didn't even have a blanket on it, just a sheet and topper. The 2 pillows were finally delivered the next day but without any notice or correspondence. They also replaced the body wash bottle but the pump was broken and we couldn't use it anyway. The shampoo was never filled or replaced. They threw our pillows on the bed, hung a couple hangers, and put the box of kleenex on the counter but didn't even think to make the bed or replace the kleenex box in the holder. We had coffee for one day but not for the second. When they delivered the addtional/missing items, I would have expected them to refill a simple offering but no, decaf was our only option on day two along with used cups and no cream, sugar, etc. I've stayed at multiple Hilton's and I'm astonished how bad this property was!! I will never stay here and will be sure to advise friends and family of our experiences.
4.1
The pool was nice
We checked in and only had one room. We had booked two. I have contacted booking.com twice to verify refunded for the second room. I have asked the hotel to call booking.com to address this issue.
4.1
Location and layout.
This place did not have the level of service, cleanliness, amenities expected with the Hilton name. In the room, carpet had debris, refrigerator was not working, room service was not provided. Re room service, I phoned desk and was told that they could not provide it because I did not sign up in advance. Breakfast was not included with the price of room and when sitting for the breakfast it was expensive and of poor quality for a Hilton. At check out at 5AM, we tried to turn in keys and lobby door was locked, no one on site. This was not a Hilton experience which we paid for. More like an economy hotel experience.
4.1
comfortable room very spacious.
weird smell in lobby
4.1
new
location
4.1
Close to other businesses and easy to find. Handicap access was good in the bathroom.
Traffic outside our room was very noisy. There was dog food on the floor and bathroom floor was dirty. When I told the front desk about these issues the only response was to ask for my room number.
4.1
Good location
No Housekeeping service, not as clean as I would have liked.
4.1
Rooms had outside access. Didn’t have to go through the lobby.
No ice machines around the rooms. Adjoining rooms not available.
4.1
So clean
Silence
4.1
clean and comfortable - very homey feeling. Staff was super helpful and gave us a ground floor room when they realised we had a lot of luggage. they also gave us recommendations for our trip which was super helpful
n/a
4.1
Room was pretty modern and spacious.
Warm indoor pool is a big plus after a cold day in the snow
When we arrived there were empty beer cans laying around in the parking lot(tailgate party) the following day it was all cleaned up by the cleaners.
The room could be cleaner, there was still a lot of hair laying around, empty beer bottles stinking behind the night stand.
4.1
I loved the location, te staff the decoration. Rooms are fancy. I loved that there’s floor and not carpet.
I did not like that the basic stuff like toilet paper… Kleenex shampoo coffee… are not enough for the days we stayed. They don’t do the rooms everyday, but they should have enough of everything (for the days of our stay) I know I could call, but our phone wasn’t working and is not nice to go out the snow every time you need extra towels… so I recommend put everything the guest will need for their stays, or do the rooms daily.
4.1
Pratique pour Taos
Peu d’accueil.et prix un peu élevés
4.1
The pillows were very comfy and plush, the shampoo and conditioner were impressive, the breakfast was decent, the staff was nice, the inside of the hotel was pretty nice in the lobby - fire place and water feature, nice relaxed vibe of the property.
It felt more like a motel or apartment building after realizing I had to drive to my assigned building and enter the room from the outside. It was very easy to hear my neighbors flushing toilets and using the shower and tv too. I didn't sleep soundly unfortunately.
4.1
It was a clean and updated room
Staff sent us to the wrong building twice. One of the rooms they sent us to was still dirty from the prior customers. They told us to come back in two hours for the building we requested and when we did, they had given away all the rooms in that building.
4.1
The hotel is nicely designed. The bar/restaurant is a nice convenience. There is an indoor pool and basic fitness room. The check-in and checkout was quick and efficient. The front desk and staff was nice and accommodating.
There were cigarette butts outside my door for my entire three night stay. I stayed in two different rooms and neither room had any body wash. The second room had no toilet paper. The bathroom wasn't properly cleaned (clump of hair in tub). The convenience of the restaurant was unfortunately overshadowed by the fact that the food was pretty bad. I ordered the taco plate. The meat was inedible-- cubed, dull, greyish-looking meat with no flavor. There didn't seem to be any care for details through out the hotel. It's unfortunate because it's a nice looking property.
4.1
Great location! The staff is very friendly and helpful! Comfy bed. Large room. Beautiful place!
The cleaning crew never made up our room or brought fresh towels or restocked the coffee. 🤷♀️
4.1
Location and privacy
Do far from parking to room. No wash cloths, had to go to restaurant for ice. Bed was average.not
4.1
Dinner was excellent, room was comfortable and clean, bed was perfect.
later pool hours, and bar open.
4.1
Interesting architecturally , nice lobby area, very friendly staff.
Poor outside maintenance gave what might have been an interesting property the feel of stacked shipping containers with doors in them. Hair in shower drain (did someone wash their dog and housekeeping miss it?) Killed two large bugs in bathroom and a false fire alarm went off in the middle of the night. Have stayed at many Hilton properties .....Conrad would not be pleased with this one.
4.1
The lobby, restaurant, and bar were beautiful! It was fairly quiet after the kids playing in the stairwell/courtyard settled in. Parking was easy and close to the outside entrance to the room. Staff was ok, not very friendly, but competent.
I called the front desk for help twice and was put on endless holds. The TV remote batteries were dying so the only way it would work was to point at the box behind the TV. Carpet and chair were stained. Carpet old and worn, overhead lamp in the bathroom/shower didn’t work, the makeup mirror was falling off of the wall. There were bottles of shampoo, conditioner and body wash attached to the wall in the shower, but no soap at the sink. Bed was mushy, but fairly comfortable. Linens were worn. I was double charged for the room. Once via Booking.com and then again via the hotel. Just one more hassle to deal with while on the road.
4.1
Very clean comfy room!
4.1
We had a wonderful time. The room was clean and the bed and pillows were comfortable. The pool was clean and a great temperature. The staff were super nice and went out of their way to make us happy. Two negatives...there was a wasp nest near our room entrance. Also, they are doing away with bar soap next to the sink. Weird, you have to get body wash from the shower to wash your hands. Although there was a nice little bar soap dish next to the sink so I guess you have to bring your own.
4.1
Nice NM decorations
I booked two rooms with breakfast but they gave me only one breakfast per room. That I should call Booking. They mentioned that Booking is not a good site to make reservations, that they always have issues. They were a little slow to check in and out. However, they did accomodate us as soon as they got a clean room, what I appreciated.
In the room : they forgot to put soap and there were half empty bootles in the freezer from previous guests. Everything else was ok
4.1
Everyone was so nice here, and my kids loved the swimming pool! It was also a great location, just a short drive from the plaza.
It was a long walk to our room from the lobby and the pool - the property is quite expansive.
4.1
Nice bed and bathroom.
Staff was angry, and anytime I asked a question, they frowned, and gave curt answer. Didn't like $50.00 pet fee plus tax.
4.1
Odd art in the rooms.
Connecting doors that do not lock.
4.1
Incredibly beautiful property, excellent staff, great happy hour, wonderful pool
4.1
Quiet. Accessible. Short distance from parking to room.
Ice maker was inoperable.
4.1
Easily accessible. Rooms all downstairs.
The pool area seemed a little disheveled.
4.1
I liked the bedding
Beds could had been more comfortable
4.1
Restaurant was not available. It was closed
Free breakfast
FAQs
How much does this hotel cost compared to others in Taos?
The average price for a rental in Taos is R 3,695 per night. This rental is R 1,666 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Tapestry Collection, Hotel Don Fernando De Taos. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Tapestry Collection, Hotel Don Fernando De Taos. Enjoy the water!
Is Hilton Tapestry Collection, Hotel Don Fernando De Taos pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Tapestry Collection, Hotel Don Fernando De Taos?
We found 11 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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