The Franklin London - Starhotels Collezione
Hotel in City of Westminster
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
High-end valuePrice for this property is higher than average in the area
About this hotel
Set in the heart of Kensington in central London, just steps from the Victoria and Albert Museum, The Franklin London - Starhotels Collezione offers elegant accommodation with free WiFi access and a Hammam floor.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Laundry
Hot tub or spa
TV
Gym or Fitness Center
Garden
Family friendly
Map of City of Westminster
Available Rooms
Superior Double Room
1 King ⢠215 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Room
1 King ⢠258 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Junior Suite
1 Queen ⢠322 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Executive Suite âSuite Temptationâ
1 King ⢠355 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Single Room
1 Single ⢠161 ft²
Sleeps 1
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
2.0 / 5.0
Location
The night staff, and the layout of the rooms.
4.5 / 5.0
Nice small luxurious hotel
Very nice staff especially Aisha in the reception đ
Comfortable
Location
2.5 / 5.0
Great location. Clean.
The floors in the rooms were like a skating rink and a serious slip and fall waiting to happen. Pillows were flat. Shower a challenge to get in and out of - useless for older people or physically challenged. Shower pressure non existent. Breakfast not good - tasteless options, slow service, bread like cement.
5.0 / 5.0
Everything was great
Nothing - all spot on
4.0 / 5.0
Ruhige Lage
Sehr freundliches Personal
Kleinigkeiten waren zu bemängeln wie durch die Decke tretendes Wasser der Dusche im Zimmer darßber; minibar wurde teilweise nur auf nachfragen aufgefßllt ;
4.5 / 5.0
Location , very friendly staff & the boutique f el of the hotel
Some of the furniture slightly tired but the overall condition of the room was good
4.5 / 5.0
Lovely, quiet location. Spotless and luxurious. Excellent service from superb, friendly staff. Food was faultless.
Could hear the room next door, gap at the bottom of the adjoining door, but with the bedroom door shut, wasn't a problem.
Could have done with a guide for the room comfort panel, we couldn't get the air conditioning to stop blowing.
5.0 / 5.0
Room Design,Location,staff,the garden view,Silent place.Espresso Machineđ¤¤
Penhaligonâs
3.0 / 5.0
good location
The furniture and room switches were dated, or shonky; definitely not in line with a 5 star hotel. Room was on the fifth floor which could only be reached by a separate staircase that was smelly and creaky.
Few hidden charges at check out that werenât clarified at time of booking.
For price point, I would stay elsewhere next time.
4.5 / 5.0
great location in South Kensington but quiet. a cosy small hotel with a moody classy design vibe. staff was very courteous and helpful. itâs lovely they upgraded us to a bigger room with a separate level lounge space.
the bathroom is small and some of the hardware is getting a bit tired so probably needs replacing.
4.5 / 5.0
The staff was superb esp the concierge Teodor
The bar closed at 11 and no designated place to smoke or vape. For a longer stay i would not choose this place.
5.0 / 5.0
The staff, most especially the concierge team and restaurant manager, were beyond exceptional.
2.0 / 5.0
the location, breakfast, the rooms are pretty and clean
the a/c in the room was broken and the outside temperature was 30C, so it was very difficult to sleep. the hotel doesnât have a technician on site and therefore it was only possible to fix it next day.
3.5 / 5.0
Beautiful hotel in historic building, nice neighborhood near V&A museum
AC didnât work in our room and since it was on the last floor the room was very hot. We complained and at the end on the second night we were moved to another room where AC was working but was very loud. Overall, not something I would expect in a GBP400/night hotel.
4.5 / 5.0
Central to shopping, museums, and park
Comfort of bed
Quality bathroom
Great breakfast
5.0 / 5.0
Staff is amazing! Loved the all-day menu. Beautiful bar.
4.5 / 5.0
staff were fantastic, great location
3.5 / 5.0
Excellent location. Comfortable bed and friendly staff.
Some TLC needed with fixtures and fittings - door handle broke off when we tried to exit our room! Also no hot water for bath on evening.
Breakfast OK but continental items arrived with hot cooked breakfast rather than before, which wasnât ideal.
4.5 / 5.0
beautiful large Chelsea town house with gardens
staff maybe tried too hard to please but in a quite formulaic way, would benefit from asking more questions and personalising service a bit more
5.0 / 5.0
All the little touches! From arriving to leaving this hotel they think of all the little things!
Attention to detail is second to non!
It would be nice if there was an outdoor area but recognise this is probably out of the hotels remit......this certainly would not stop me re-booking again!
1.5 / 5.0
people and location
facilities are very poor.. air conditioners are not working well
3.0 / 5.0
location
my initial room was terrible, and while a change was made, it also was not comfortable
2.5 / 5.0
the location
the dark room. dated bathroom black of area to get make up ready. lack of full length mirror. control panels for the lights that cannot be dimmed leaving the room too bright to sleep. lack of pillows.
4.0 / 5.0
The hotel ambiance , view from the window , staff attentiveness .
Room ceiling soundproofing . AC/Heater fan noise . Coffee stains on the beautiful carpet . In general the maintenance should be on a par with beautiful interior .
5.0 / 5.0
love the interiors and the staff are helpful and friendly.
nothing
4.5 / 5.0
The bathrooms
We had to wait for the breakfast for 70' which is not at all normal
FAQs
How much does this hotel cost compared to others in City of Westminster?
The average price for a rental in City of Westminster is RÂ 4,126 per night. This rental is RÂ 264 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at The Franklin London - Starhotels Collezione. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didnât find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Franklin London - Starhotels Collezione pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Franklin London - Starhotels Collezione?
We found 9 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, laundry, and hot tub or spa.
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