Cool house with plenty of space for friends and family. Not super decked-out and minimal amenities but clean and tidy and comfortable. Great customer service too.

Giorgia was great communicating and making sure we got to the house okay. The neighborhood was beautiful quite and safe, security guards are very nice and helpful. Days before our arrival I was reading the recent reviews and I asked for updated pictures to confirm some things, she didn’t send pictures saying the house looks like it does in the pictures. It didn’t look like the pictures. There was missing furniture off both patios the pictures were taking with a wide lens camera to make it look like the house was more “open” than it actually was. There weren’t chairs or an umbrella to take to the beach, no broom to clean up sand and daily messes no access to the laundry room and limited towels. They provided a clean/ new towel day but with a big group of people in and out the beach a pool it wasn’t convenient. The nice maintenance man was there all the time in the laundry room which he left the door open and let mosquitos in which we tried hard to keep out! Love playcar and the cool neighborhood just wouldn’t stay at a house with no daily amenities ie broom , towels , floor mats , beach chairs and umbrella. It’s hard to bring those things on a plane and travel with.

House was nice and spacious. Great location. Giorgia, the property manager was absolutely wonderful. She answered all our questions, made shuttle arrangements, was very attentive, responded very quickly. So pleasant to work with. Matteo gave us great recommendations, especially for the cenota. We had a great stay.

My family and I, a total of thirteen people recently stayed at this property. We had booked this trip back in August of '22, we looked at the pictures multiple times on this website and I am sorry but the pictures are not true to what the place looks like. There is no décor anywhere in the house, the patio furniture is not the same, no curtains on the terrace and the living room has been closed off to make the Terrace bedroom. TAKE NEW PICTURES- the comments about them obviously bothers you or the pictures being true wouldn't be on the rules list! This house could really be an amazing place if it was maintained better and updated! You say it was RENOVATED! When? The plumbing needs updated, all of the toilets leak! Put up a how to flush the toilets sign instead of " If we have to call a plumber you will be charged $1000 Pesos". -We weren't told until the day we arrived that a lady comes in daily except for Sundays to clean. We declined this service, we wanted our privacy. Put a broom & mop in the kitchen for guest to use, the refrigerator leaks & it's by the beach. -Also, not told about maintenance man there every day but Sunday. So when you come back from the beach and find a man sleeping on the front patio...it kind of scares the crap out of you! You ask him to leave because you have NO idea who he is and suddenly you have no water! or he climbs a ladder to the pool level to clean and you notice him looking into the window while your still in bed. -The sheets were dirty when we got there and they don't fit the beds. BUY NEW ONES! Also, put blankets on the beds or have enough for all guests. -Amenities List- it has toilet paper, paper towels, shampoo, & Pantry items. We got 2 rolls of toilet paper per bathroom, half a roll of paper towels & when I asked about them I was told we had to buy our own. Shampoo and Pantry Items- Absolutely NOTHING! So we took everything we bought. Beach chairs and towels- Not one chair and give enough towels so everyone has one since they are only replaced every 7 days. -There were dirty towels on the floor in the bathroom upstairs when we arrived. In the downstairs bathroom there is black mold around the sink faucet & the shower had no water pressure. The bathroom by the kitchen the showerhead was broken & sprayed towards the wall, put up towels racks that aren't broken. The house needs to be sprayed for ants. It's the little things- decorate, put down rugs, fix things & actually update. Ruthanne

at the time of booking we had some doubts reading a bad review that the house had but I must say that nothing we have read is true. The house is exactly as it appears in the photos, we spent wonderful hours in the pool and in the hall. The rooms are spacious and furnished exactly as seen in the photos. The 2 terraces are very welcoming and also in this case we have not noticed any differences with the photos. The customer service is immediate and present at all times of the day, for anything there is a dedicated staff who solves every little problem (we had a little problem with a shower and it was solved by Luis, the maintenance man, in 10 minutes). This house is absolutely recommended to spend unforgettable moments.

The living room and kitchen are very large and welcoming, we spent wonderful family moments on the large sofa or eating at the large Mexican-style table. We will carry the evenings spent talking on the terrace on the ground floor or on the large terrace with swimming pool upstairs listening to the sea (which is very close) in our hearts forever. The upstairs suite was a very pleasant discovery of comfort and space. Everything perfectly functional, excellent customer service with Giorgia always ready for any of our needs, small or large. Matteo came to advise us on how to get around the city and in the Mayan Riviera in general, his support was very useful. What to say? An unforgettable experience that I absolutely recommend. The hosts take care of you and support you from arrival to when you are at the airport to go home, truly a fantastic organization. The house is splendid, with all the comforts and really a step away from Playacar beach, a beautiful private beach. We will definitely be back soon my family and I. Thanks again and congratulations for the house and the service you offer to guests

I thought this would be a fabulous property. The photos are vibrant and beautiful. The reality was not the same. Owner said the photos vs reality we’re because of the “rainy” season. They state recently remodeled in the post… I asked them to detail what was remodeled. The pool area has no railing or seating. The side porch has no curtains or furniture as pictured. There is a bed in the living room. And while I am “new” to the beaches of Mexico… you can not flush ANY toilet paper…. Regardless of one’s intestinal distress. If I could rate Zero for the property, I would. They are responsive to emails, but not to acknowledgment of the difference between the posting and reality. Email me for photos…. Relttim At Yahoo Simply just don’t rent!!!! Steve

This house is a dump. The pictures are very deceiving. The listing is inaccurate. There is no clothes dryer even though the listing says there is. They only change the towels once during a one week stay. The air conditioner broke twice while we were there and the manager blamed us for using it too much. We only ran it when we were there but we were there a lot. They acted like the AC should only run for a couple of hours a day or something. The refrigerator broke and had to be repaired. This house shows signs of being poorly managed for a while. Things that have been repaired haven't been repaired correctly. One of the bedrooms was made in the living room. The light is just glued to the ceiling poorly. The closet for this "bedroom" is just some junky particle board with a broom handle through it to hang things on. The mirrors are all spotted because the metal is delaminating from the back. The tile around the stove is all busted and nasty. There are holes around the shower handles where they've been partially repaired. The toilets poorly fixed to the floor. The house sleeps 14 but good luck on getting a hot shower since it has a 10 gallon water heater which doesn't provide enough hot water for 2 showers much less 14. Most of the beds are super firm and have no fitted sheet. The upstairs AC looks like it died years ago and has wires and stuff hanging out and is on life support. This is the one that broke twice. I wish this review would let me post pictures. Feel free to reach out, I can provide pictures for everything I've mentioned. This house needed a remodel 10 years ago but in stead, they just pieced together some poor repairs and rent it. We rent a lot of VRBO and other house rentals, this was terrible. The good: location is excellent The bad: everything else