Novotel Suites Ambassador Seoul Yongsan
4.0
Good(586 Reviews)Hotel in Seoul
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Novotel Suites Ambassador Seoul Yongsan is located on levels 27 to 40 of Seoul Dragon City complex. It houses a lounge for exclusive use of guests of Novotel Suites, fitness centre, indoor pool and sauna facilities.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Seoul
Available Rooms
1 King • 710 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 King • 430 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
2 Single • 430 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 Sofa • 430 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Single • 710 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
RRRR
Reviews
4.0
Good(586 Reviews)
100% verified reviews4.0
Sehr gute zentrale Lage mit direktem Tunnel zur U-Bahn und Fernbahnhof und Einkaufszentrum/ Restaurants
Gigantischer Blick auf Seoul in 36 Stockwerken.
Täglich frische Speisen zum mitnehmen durch die Hotelküche .
Betten, frische Wäsche, Waschmaschine waren super!
Wir hatten eine Juniorsuite mit Küchenzeile gebucht. Das erste Zimmer wurde definitiv nicht gereinigt. Nachdem wir uns beschwert haben, wurde uns ein neues Zimmer angeboten. Auch hier waren Teppich und Küchenbereich nicht sauber. In 5 TagenAufenthalt wurde das Zimmer nicht gesaugt, obwohl ein Küchenbereich vorhanden ist. Die Ausstattung der Küche beschränkt sich auf 2 Kaffee-Gedecke und 2 Löffel sowie Trinkgläser. Keine Messer oder Gabel .
4.0
You have all you need, great rooms, food, convenience stores, atm, sports centre, luggage storage, a transportation hub, but most of all, really helpful staff
4.0
조식 종류 많고 맛도 그럭저럭 괜찮았고 무엇보다 고층이라 뷰가 정말 좋았습니다.
다만 일찍 갔음에도 음식이 식은 것들도 있고 채워지는 게 느려서 느즈막히 오면 아쉬울 것 같습니다.
객실에 머리카락이 떨어져 있었어요.
체크인을 순차적으로 시켜주느라 대기를 한참 했어요 3시에 왔는데 4시 넘어서 입실할 수 있었습니다.
수영장 밤에도 가보고 아침에도 가봤는데 오픈런 아니면 더러워요.
4.0
객실 내부 소파 등에서 냄새가 나서 기분이 좋지 않았습니다. 소파 쿠션 등에 처음부터 땀냄새같은 퀴퀴한 냄새가 나서 항상 춥게 AC로 환기를 세게 틀어야 했습니다.
4.0
아쉬운게 너무 많아서 좋은점 다 묻혀버렸어요
너무 많아요
종종 이용하던곳이라 더 아쉬웠던거 같아요
체크인시 한강뷰 요청했는데 시티뷰로 배정된점(다시 요청해서 변경해주셨지만 몇번 확인하면서 룸방향도 모르고있는 프론트라니...)
평일이어서 직원분들이 부족한가보다를 감안하긴했지만 룸서비스 요청하면 일단 전화 안받으시고.. 두번이나 안받으셔서 다시 걸어주셨어요.
한참을 기다려서 지칠때쯤되면 오시더라구요.
햐우스키퍼쪽은 아예 통화가 안되서 또 프런트로 요청드리긴했지만 평일에 룸서비스, 하우스키퍼 직통연결이 안되는거였으면 체크인시 안내를 해주셨어야되는게 맞지않나 싶어요.
일행 회사카드로 부킹닷컴에서 신용카드 등록을 했는데
그 카드로 결제는 안된다고 하더라구요
해당카드가 회사카드이긴했으나 회사대표자 보인이 카드결제를 요청하는데 재직증명서를 보여달라고하는건 뭐때문인가요.
누가 호텔오면서 재직증명서를 들고다니나요.
필요한거였으면 미리 요청하시던지 그에 맞는 다른 서류를 요청하셨어야지
체크인하는데 재직증명서를 보여달라는건 진짜 최악이었습니다.
결국 개인카드로 결제하긴했지만 여러가지로 이해하기 어려운 부분입니다.
회사에서 바이어들 룸예약해드릴때는 어떻게 해야 하나요?
최근 체크인한 가장 어이없는 경우였습니다
4.0
Not much
The room facilities listed a private pool when it’s a communal pool. This is a lie and false advertising, so after seeing the room we cancelled our booking and left
4.0
This review is a little late, as our stay was in May. We stayed for a month due to business matters and visiting family etc. I'm even willing to leave a review this late because this hotel is worth writing a review for. We were impressed with the following 1) There is a local CU store within walking distance (approx. 5 mins). Though small, it had some valuable items and delicious snacks. 2) Yongsan is a good location to travel from as a base. 3) a large shopping mall (10 mins walk) linked to Yongsan station was helpful for necessities, food and gifts. I particularly loved the Korean culture and arts shop for quality souvenirs and gifts for others. 4) Customer service from the concierge team was very good. I want to thank the team who were very helpful in booking taxis, helping to carry our many suitcases, providing restaurant recommendations, etc. Their English was also very good! We travel to Korea twice yearly and plan to make this hotel our chosen place of residence. We will be travelling again in December; see you soon!
1) Yongsan was a good location and close to the station, but the walk to the station was uphill, which wasn't much fun on hot days. There was a lot of renovation work then; therefore, I hope they consider a quicker walkway with direct access from the hotel to the station soon. 2) The cleaning could have been better (even though we left tips for the cleaners daily). Once we complained, it improved. 3) Whilst we were staying, the ceiling above the toilet caved in, and it was the biggest hassle to have to move rooms (imagine repacking and unpacking a month's worth of clothes of personal items). This was after we had been out for a whole day in the rain, and though we wanted to rest, the above situation meant a further 3 hours of moving. I then got sick from this as a result. The initial response from management needed to be better, offering one food coupon or a bottle of wine, but in the end, they provided a small discount which we were more appreciative of.
4.0
Overall, stay was good.
4.0
There was missing door between bedroom and living room.
4.0
Everything
4.0
The hotel is located near the Yongsan station.
We found a pair of wet socks in the washing machine when we just checked in.
4.0
Location is excellent, next-door to Yongsan Station.
The room in Novatel Ambassador was a good size, good view on floor 37 and clean. Guys on reception were very helpful.
The bar in the lobby shuts at 9pm but we were turned away on our first evening at 8:30pm because they were closing early. 2nd evening we stood waiting at the bar only to get told when it was our turn to be served that they had a group only evening - there were about 8 Germany guys, they were as astounded as I was, the bartender told us to go to floor 26 for food and drink, which we did, only issue was we ordered food and wine at 9:30pm and before we had even got near to finishing they put the bill on the table and said we had to be out by 10pm. Absolutely shocking service and extremely expensive. We didn't eat or drink in the Novatel for the rest of the 10 days. There are sort of four sections to Dragon City, Mercure, Ibis, Novatel and Novatel Abassador, My advice is book the Grand Mercure next-door, they are fantastic and restaurant, bar and garden area is really nice. I will choose the Grand Mercure on my next visit.
4.0
Professional staff food was amazing
4.0
the environment, convenience, cleanliness and staff. We utilized the gym and sauna. it was relaxing and the staff was so friendly. I don’t think the members were happy we were utilizing their sauna. They were very rude and unfriendly. We had breakfast every morning and even though there was a wait the staff was friendly, professional and worked quickly to accommodate all of us. I was super impressed with their process. We ate at the 25 restaurant and the food was superb and our waiter was professional and helpful! We ate on the first floor cafe and again the staff was friendly. My mom purchased jewelry and wanted something that wasn’t available at the store. The owners went out of their way to find what my mom was looking for and called her the next day. she purchased the item and became friends with the owners. They were so kind and even helped us figure out what bus to take on our trip. The check in and concierge staff, was professionalism, enthusiasm spoke multiple languages and provided top service. I was impressed! I have stayed in many hotels but this hotel has set their standards so high it will be tough for others to compare. I love Korea and when I come back Novotel is where we will stay. I can’t forget about my room! The view was amazing and the staff who clean our rooms were excellent.
My only recommendation would be to provide larger coffee cups or recyclable large cups. During breakfast we went back 3 times to fill up. That was an inconvenience to us. we had to wait in line each time. If our waiter took our plates, cups, we would get a new cup. This also requires your staff to clean more. Providing larger coffee cups would reduce the amount of time for both staff and guests.
4.0
The hotel is new.. The Room is fairly sized.
The TV didn't work and need twice to be fixd and still didn't work good. The toilet didnt flush.. Was very unplesent. The are is remote from. The center.
I ask to speak twice with hotel Manager that didn't find the time to respond and turn her back at me.
Breakfest is good
Consierge is good
This hotel can do very good with better managment
Will not visit again
Ps.. There is a Japanese restaurant in the hotel that is nothing but a turist trup
The Room size the breakfest is good
4.0
everything
nothing
4.0
great suites, with everything you need. very comfortable bed, excellent blockout curtains, great view to river
lifts are bit annoying
4.0
It was very luxurious and the staff went above and beyond. We had a problem with the washing machine and it was fixed by one of the staff who was so friendly and cheerful. Excellent customer service.
Nothing it was a very positive experience
4.0
A fantastic hotel with spacious rooms, great interior and nice beds. It was great that the room had a washing machine we could use. We absolutely loved the fitness center and the breakfast buffet. The hotel is next to Yongsan station which made navigating to other areas very easy. I recommend booking a room with city view, as it is very beautiful and better looking than the Han-river view from where the hotel is located. Inside Dragon City there's a CU convenience store, and the hotel has many more services and features such as an arcade and a casino. Very much recommend!
Nothing! The CU convenience store is somewhat difficult to find, so ask the staff to guide you to the correct place.
4.0
excellent location and service
4.0
perfect
4.0
the location next to the mall and other shops.
the gym didn’t open the last day of my stay
4.0
Great location.
Way too crowded, Hotel seems understaffed. Opening the casino ruined the Hotel.
Room is way too hot (28C), no way too cool or open a window.
4.0
I loved this hotel and the suite was amazing.
Extremely spacious, clean with great facilities. There was a lovely view and very close to a train station and huge shopping centre. The food was delicious and the staff were friendly and extremely helpful. A definite place I would stay again when back in South Korea!
4.0
there was a sauna, spa, pool. it was connected to a major shopping centre and train station
the coffee prices were expensive, about $12 Australian. We had dinner on 26, and the food quality was average
4.0
Room too hot and no way to cool it down except a littlw fan provided that does not cool the big room down
4.0
The facility was very nice. The bed was comfortable and the room was very clean.
We would have liked to use the bath, but there was hair in it. Other than that, we had a wonderful stay.
4.0
5 star hotel facility with 1 star service.
Too many unfriendly staff who do not want to be there.
Carrying 6 bags - none of the staff offered to help.
Key cards constantly stopped working and often made us waited up to 30 minutes outside of our room. I had to call them a several times to follow up.
Room was not okay at all with dust everywhere, couch with blood stains (god knows why there were blood stains from the first place). Definitely not worth paying $400 a night for Novotel Suites Ambassador.
Hotel Restaurant sign said it was operating until 24:00 but was closed when we got there at 9pm.
During our breakfast at their lounge - one of their staff dropped a plate and it shattered everywhere - I am guessing some of them pieces may have gone into the food but none of them replaced the food or stopped people from stepping over the broken and sharp pieces (an instant red flag for breach of safety standards)
At the hotel bar - they kept on providing alcohol to an already intoxicated person who ended up spitting at us from the behind out of nowhere and throwing chairs and etc - no apology or what so ever to us. When we complained as we had to leave the bar (with drinks and food we already paid) to avoid the intoxicated person, the person at the counter said security was already own their way (1 skinny man who could barely do anything to stop the outrageous intoxicated man).
Please avoid this hotel.
4.0
The food was fine. Nothing really exceptional. It is what you would expect from a typical breakfast buffet.
The room was dusty and had quite a bit of stain. The hotel was fine but it was not worth the price.
4.0
Absolutely worth the money, we look forward to staying again. The river view offered an interesting perspective at night, with lots of lights in the city.
One night there was a party with loud banging music in a room near ours, it went right through to past 4am, even after we'd rung reception who told us the manager was looking into it, we lost sleep that night and upon check out, we told them again but they seemed unenthusiastic to offer any sort of compensation.
4.0
Spacious and comfortable room
Not enough lifts available, they take too long to arrive
4.0
very clean
very slow elevators
FAQs
How much does this hotel cost compared to others in Seoul?
The average price for a rental in Seoul is R 851 per night. This rental is R 817 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Novotel Suites Ambassador Seoul Yongsan. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Novotel Suites Ambassador Seoul Yongsan. Enjoy the water!
Is Novotel Suites Ambassador Seoul Yongsan pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Novotel Suites Ambassador Seoul Yongsan?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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