It was in a decent ish location. Nice pool

Our tv didn’t work in the room, there were things hanging off of the wall and most of all the air con didn’t work. It was over 25 degrees so this was vital to a good night sleep, of which we did not have. We called up three times to try and get some help, we were told the first time they would come and fix it or look at it, no sign of that happening. The next two times, after being able to get though, no help or offer of a room swap. At check out we asked for some compensation and we were offered another nights stay at a discount but this simply wouldn’t work as we weren’t staying another night. They were not particularly polite or helpful and have also not been helpful when booking.com have also tried to get in touch to solve this. It just put a very sour taste in our mouth for the whole holiday and just overall disappointing as it was our most expensive stay but a long shot. Really sad about this.

The room was very good, the breakfasts were excellent and we loved the pool even though it was some distance away from the hotel

Nothing tht would not involve moving the annex!

The location, rokom design, timing for check out, great personel.

Na

Shower cabin was too small

Very great and excellent Breakfast

Everything was good

we liked the hotel, the pool and saunas, the room and the view from the hotel restaurant.

The food... There were not enough variety of vegetables. The coffee machines didn't work in breakfast time and the coffee in the thermos was cold.. The access to the hotel, by foot, from the street is not convenient.. The same for the access from the parking to the lobby.. You need to climb the stairs..

Friendly and classy place. Much better than expected.

Spiderwebs under the ceiling in the rooms. Closed pools under renovation. View from the room to an abndoned construction side.

nice modern design, crisp beds and towels, friendly staff, classy interior of Metropol.

no pool available, spiderwebs below the ceiling kn the room.

Nice hotel, clean and modern.

No parking at hotel, the garage was fully occupied so they said I can pay 20€ for parking

During 6 nights stay, room was not cleaned a single time apart from a change of towels/toiletries, which we had to even ask for. Bathroom, toilet, floors - not cleaned a single time. Room was also not clean on check in. Dirt marks on doors, dust everywhere. Hotel facilities untended and/or dirty. Hotel staff apparently understaffed or simply unfriendly or unbothered. Reception would at times simply not pick up the phone. Upon arrival we were told that the hotel garage was full, so we had to park at a nearby dirty parking lot, for Eur 12/day. Breakfast buffet boring, I don’t even want to mention the quality of coffee alone, cups and cutlery often dirty. Upon check out, no possibility to even speak to a manager to provide “feedback”. All in all a very disappointing experience, not worthy of a four star rating and the price/value for money. Avoid if you can!

Room was silent and comfortable.

The food was to much paprika, eggs, croissant. Unfortunately no salmon. For a five star hotel the food should be better.