Elaf Al Mashaer Hotel

Daily buffet breakfast (SAR 50 per person)

Free cribs/infant beds, free WiFi, bed sheets

2 restaurants, breakfast, lunch, dinner served; Asian cuisine

3.6

Good(198 Reviews)

Hotel in Mecca

5-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsInternet / Wifi, TV, Laundry and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury Art Deco hotel, walk to Great Mosque of Makkah This hotel features 2 restaurants, a snack bar/deli, and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite. Bathrooms are shared. Elaf Al Mashaer Hotel offers 304 accommodations with complimentary bottled water and coffee/tea makers. 40-inch LED televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access.

Amenities

Internet / Wifi

Laundry

Map of Mecca

Nearby attractions

Exhibition Of The Two Holy Mosques Architecture

Alamoudi Museum | متحف العمودي

21.8 mi

Available Rooms

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

RRRR

Elaf Al Mashaer Hotel

RRRR

3.6

Good(198 Reviews)

Hotel in Mecca

5-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsInternet / Wifi, TV, Laundry and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Internet / Wifi

Laundry

Map of Mecca

Nearby attractions

Exhibition Of The Two Holy Mosques Architecture

Alamoudi Museum | متحف العمودي

21.8 mi

Available Rooms

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Beds not specified

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

3.6

Good(198 Reviews)

5.0

Mar 2024

Elaf is very close to Haram just 3-4 mins walk to baab Abdul Azeez (door no 1 Abdul azeez door) The hotel is a nice and clean hotel and was amazing for the price and location Food as usual good , and courtesies staff

2.5

Mar 2024

Excellent service

5.0

Mar 2024

Good service and awesome management 👍

3.0

Mar 2024

The staff don’t understand English, it’s ok but they have to let us know so we can use translation or ask someone to translate. They just shake the head ok and ok . That’s not acceptable

5.0

Mar 2024

amazing customer service

1.5

Mar 2024

Good: location, very close to haram, just behind the clock tower Bad: ac in room wasnt working. Nobidy came to check after I complained. Room smelled like smoke Cheapest room doesnt get natural light as the window faces an internal dark space

5.0

Mar 2024

I stayed here while I was in Makkah performing Ummrah. All the staff were very kind and respectful. The haram is literally a 5 minute walk, and anything you want to eat and drink is a 5 minute walk in any direction. You can hear the adhan from the Haram at the hotel.

5.0

Feb 2024

Excellent

3.0

Feb 2024

Bed is very hard to sleep on, overused bathroom.

2.0

Feb 2024

Upon arriving our room was not ready when promised for check in..We waited over 1 hour in the lobby area. Room service cleaned my room one time in the 5 days I was there. We kept calling for towels, toilet paper, and other items. Front desk was not very friendly either. I give this place a very poor rating

4.0

Jan 2024

The hotel is about 8 minutes walk from Harem close to Safwa mall The only thing is the bathroom needs refurbishment as it's a bit old and smelly but rooms are clean

2.0

Jan 2024

There toilets was very bad and smell too much it was very difficult to stay in the room so every time we was calling to clean but they put only parfum after few the smell coming again it was horrible

1.0

Dec 2023

One of THE worst stay experiences I’ve had. I booked a 5night stay here for my Umrah trip and I don’t wish the experience the hotel provides on anyone. The rooms are run down, towels torn (yes they had holes in them), the bathroom smelled of open sewage, and on the first night, the bathroom from the next door overflowed into our room. Our room was flooded and when I asked what happened, the helper staff wanted us to hush because the room next door was occupied by a Saudi family. When I went to the front desk to discuss, there was a short, fat chick who literally rolled her eyes at me. They treat Saudi guests different than other immigrant guests; you can feel the racism in the way they address your queries v/s queries from Saudis. There is no response from room service, even after you place multiple requests for extra towels, and bottles of water (I counted 4 hours, and still no service). The hotel manager didn’t seem to care much either. It seemed like they somehow expected me to ok with the situation. The only good thing about this hotel, however, is the distance to the Haram. I ended up canceling the rest of my stay and shifted to the Fairmont. Elaf still ended up charging me for one day and there was no help from the hotel as we were checking out. They tried to make the refund process for the remaining nights as difficult as possible thinking that as an immigrant, I would just go along with the flow.

1.5

Dec 2023

It could definitely be cleaner. It wasn’t very clean. Bathrooms weren’t clean. It’s need some refurbishment or refinement of carpet was really dirty with a lot of stains present. Very very stinky smell coming in the room as well.

5.0

Nov 2023

Very friendly and nice staff, breakfast was also reasonably good

1.5

Sep 2023

Hotel didn't give me queen room which I booked instead small twin bed room . The bathroom was awful, bad smell. After complaining they changed to family room. Had no hot water during my stay.

5.0

Sep 2023

very good hotel excellent location 5 min walk to holy Haram very friendly and helpful staff (many thanks to Rahma customer Service and Omar Reception )

2.0

Mar 2023

The check in was a little frustrating since the receptionist could not find any booking on my name. The reason clearly was the wrong typed in name in the system. Always give them the names you used for the booking ok hotels.com and not the one on the passport.

1.0

Mar 2023

If I could give them a lower rating I would! We got to the hotel after a long flight. We were told our booking was canceled. And no rooms were available. They basically over booked and canceled our room. The staff was rude, and were literally refusing to speak to us. We stood there for over an hour trying to resolve the issue. The basically told us to get lost and find another hotel. I’ve never felt so helpless and degraded in my life. DON’T EVER BOOK AT THIS HOTEL. It may be a little cheaper in cost, and that may be and enticing factor. But they are terrible! Beware!

4.0

Mar 2023

Overall friendly staffs. Good in breakfast was terrible.

2.5

Feb 2023

GOOD: the hotel is very strategically located, just 5 minutes from the gate for tawaf. it is close to all the shops and restaurants. it is also very easy to get taxis here. the reception staff were very friendly and helpful and the room was very comfortable. they also have wuduk area and ironing facilities in the room. BAD: due to the location on the main road, it was VERY noisy. the windows weren't soundproof and I was on the top floor. check in too almost an hour during peak time and there were only 2 staff available. Only 1 of the reception staff speaks English, this made it very difficult to get assistance on time. TV and furniture in the room are very old. the shower wasn't clean and had mould in the grout. was not expecting these as the price per night was quite expensive.

3.0

Jan 2023

Your tap water was brown. No one ever answered the reception phone when i called. The bed was right in front of the AC, very bad design. The toilet leaked. I could never get room service. Your elevators never worked properly. They would miss my floor or just not work completely.

2.5

Jan 2023

All good except problems with phone in the room was not working I have to go to the reception all time to tell for room service apart from that every thing is good i will use your services in future again Inshallah

4.0

Jan 2023

Good hotel

2.5

Jan 2023

Well let start the room it was good size single guest it was clean room the housekeeper guy he make sure nothing missing from towels and soap good service if you asked me the employee he take my attention he’s name Ahmed AlZahrani the receptionist he make sure he solve the problem plus satisfy too and happy I was about to cancel my reservation because of the not good view in my room #304 he was listening to my problem. He doesn’t cut me off when I’m talking to him and he promise to do his best because of that I continue the reservation because of him the way listen to your problem and promise to help you with that big smile and ask if he can help with anything he will make sure to solve it even when I’m leaving the hotel he makes sure the driver arrive and he called and let me know that I called over all (excellent customer service) to Ahmed !!! i don’t see that in some countries when I travel I recommend this hotel for my friends and family in USA

1.0

Jan 2023

The room was very small, room key is not working well, room service is horrible and room services come when guest outside the room. As per price, the stay was not worthy. Not recommended.

2.0

Dec 2022

Not good service

2.0

Dec 2022

Satisfactory

5.0

Dec 2022

Early check-in and friendly staff

1.0

Dec 2022

Very dirty bathrooms

5.0

Nov 2022

Everything

1.5

Nov 2022

It's good for location besides.... was very expensive for the quality and services.

2.0

Nov 2022

The hotel’s location is perfect. It is a 5 min walk only to AlHaram. Although the hotel has a 5 star rating, it looks like a 3 star hotel. The house keeping didn’t come to clean our room after our first night. We called the house keeping to send us fresh towels, they promised they will send someone with the towels but they never did.

5.0

Nov 2022

Perfect accommodations, we will come back inshallah

0.5

Sep 2022

One of unprofessional hotels I have stayed. No one knows English. Neither front desk nor the room service. How do I order food. Wifi speed was 0.8 mbps. I never knew such speed existed today Electrical sockets in room are Europe in style. Saudia has 3 pin UK style sockets so why give 2 pin Europe on style sockets. No sense at all. One night lamp switch cover was not there. Imagine if I do not see and touch I would have been electrocuted Over all a pathetic stay

1.0

Sep 2022

Not clean in a room and employees are so mean

2.5

Sep 2022

I stay one night

5.0

Aug 2022

It was amazing stay and enjoyed it. Will definitely come back again and recommend it to family and friends

5.0

Jun 2022

Nice property and staff, very accommodating and responsive with any issues

2.5

Jun 2022

Had some problem at the check in rather than that everything was perfect

FAQs

How much does this hotel cost compared to others in Mecca?

The average price for a rental in Mecca is R 728 per night. This rental is R 1,159 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Elaf Al Mashaer Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Elaf Al Mashaer Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Elaf Al Mashaer Hotel?

We found 3 amenities for this rental. This includes internet / wifi, laundry, and tv.

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3.4

Average(20,697 Reviews)

Pullman ZamZam Makkah

Elaf Al Mashaer Hotel

Hotel in Mecca

Reasons to book

About this hotel

Amenities

Map of Mecca

Nearby attractions

Available Rooms

Elaf Al Mashaer Hotel

Hotel in Mecca

Reasons to book

About this hotel

Amenities

Map of Mecca

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Mecca?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Elaf Al Mashaer Hotel pet friendly?

What amenities are available at Elaf Al Mashaer Hotel?

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