Serene Kandy
Hotel in Kandy
4-Star Hotel
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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About this hotel
Lakefront hotel with 8 outdoor pools and a restaurant
Along with 8 outdoor pools, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, laundry facilities, and tour/ticket assistance are onsite.
Serene Kandy offers 21 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels.
8 outdoor swimming pools are on site along with a children's pool.
Along with 8 outdoor pools, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, laundry facilities, and tour/ticket assistance are onsite.
Serene Kandy offers 21 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels.
Bathrooms include showers, complimentary toiletries, and hair dryers. This Kandy hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.
8 outdoor swimming pools are on site along with a children's pool.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Map of Kandy
Available Rooms
Super Deluxe Single - Main Wing
1 Double
Sleeps 1
You'll be directed to Expedia.com for availability & pricing
Super Deluxe Double or Twin - Main Wing
1 King
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Super Deluxe Quadruple with Kitchenette - Main Wing
2 Single • 1 Double
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
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Reviews
2.5
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
5.0
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
5.0
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each.
Would definitely stay here again! 👍👍👍
1.5
We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity.
We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready.
We did not get any information - wifi password, bottled water etc.
Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again.
We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us.
We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
0.8
We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasnt ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
1.3
Good hotel and in hilly area of Kandy. Restaurant was also good.Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
2.5
Good hotel and in hilly area of Kandy. Restaurant was also good.
Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
4.0
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
0.3
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so dont be fooled to book tours with them. Breakfast was basic but dinner wasnt great at all. Staff are very friendly and helpful.
0.5
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
2.0
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off.The cause of this happening is because the Mattress is about 6 shorter on the Left side,Right side and from the Foot of the Bed.The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework.The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
4.0
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off.
The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed.
The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework.
The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
2.5
Awesome. Great location. Scenic view. Nice comfy rooms
4.0
Charged for beers from mini bar that weren't there to begin with
2.0
Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
2.0
Attentive staff, good food
3.0
he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar.
On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
4.0
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see.
If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka.
Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
2.0
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
2.0
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
1.0
I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done.
If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).
0.5
I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadnt been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasnt even busy).
1.0
The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
0.5
The hotel and room itself was lovely and couldnt be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
5.0
My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.
2.0
It was an amazing stay at Serene grand. Simply Awesome
2.5
Amazing trip
1.3
We had a great time at this location. The front desk manager made our stay a huge success from the word go. Vandana I think is her name. The food was excellent too.
Will I be back. You bet ya!
1.3
We had a great time at this location. The front desk manager made our stay a huge success from the word go. Vandana I think is her name. The food was excellent too. Will I be back. You bet ya!
2.0
Big room good bed but wifi is not working in room had to go out to hall area to get a slow wifi thats the only issue other than that v near to temple st - shopping area there r shot cuts to reach the shopping centre as well
4.0
Big room good bed but wifi is not working in room had to go out to hall area to get a slow wifi that's the only issue other than that v near to temple st - shopping area there r shot cuts to reach the shopping centre as well
0.5
Hotel badly run and nothing turned up when Ui asked and without constant reminders.
4.0
Hotel is OK type. It was difficult to locate hotel but once got in hotel it was all smooth. Front desk staff were helpful to give us room very early and services were good.
2.0
Hotel is OK type. It was difficult to locate hotel but once got in hotel it was all smooth. Front desk staff were helpful to give us room very early and services were good.
FAQs
How much does this hotel cost compared to others in Kandy?
The average price for a rental in Kandy is R 697 per night. This rental is R 2,125 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Serene Kandy. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Serene Kandy. Enjoy the water!
Is Serene Kandy pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Serene Kandy?
We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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