This is a premier hotel. The room was generous and comfortable. The issues that distracted from our stay was the overpriced breakfast and dinner buffet. Overpriced in the sense that for the price charged the offering lacked a wow factor. There were some minor plumbing issues that weren't serious but indicative of a lack of attention to detail. The currency exchange rate offered was the worst that we encountered anywhere in Sri Lanka. Not something of which to be proud.

This is a premier hotel. The room was generous and comfortable. The issues that distracted from our stay was the overpriced breakfast and dinner buffet. Overpriced in the sense that for the price charged the offering lacked a wow factor. There were some minor plumbing issues that weren't serious but indicative of a lack of attention to detail. The currency exchange rate offered was the worst that we encountered anywhere in Sri Lanka. Not something of which to be proud.

First of all, sharp practice. The photo of the swimming pool and some others that you have no your website for the Thilanka is NOT the Thilanka Hotel in Kandy. It is of some other hotel which is clearly on the coast. This hotel is described as a 4 star. This is clearly false from the moment you walk into ther cramped shabby building and are met by clearly untrained staff. It is at best a very weak 3 star hotel. The general condition of the place is shabby - dirty, badly painted, not maintained, liberally filled with insects and a swarm of mosquitoes at night. The food was appalling - cheap bread left out overnight, sweetened and watered down juices and coffee the like of which i haven't tasted in over 30 years. Staff were clueless, poorly trained and lacked the kind of essential English skills needed in this industry (and which we found in every other of the 7 hotels we stayed in in Sri Lankla during our stay). our room - the 'suite'!! A large leftover space at the end of the corridor with not a right-angle in the place. Curtains which didn't open; windows to a microscopic balcony whch had not been cleaned in a very long time; mosquitoes everywhere (and our driver's room had bed bugs meaning he had to sleep in the car! Three nights at this hotel cost more than a genuine 5 star hotel in Colombo - the Cinnamon Grand. All in all a rip-off. Despite complaining to the reception staff, nothing was done either because they could be bothered, didn't know what to do, or just forgot.

First of all, sharp practice. The photo of the swimming pool and some others that you have no your website for the Thilanka is NOT the Thilanka Hotel in Kandy. It is of some other hotel which is clearly on the coast. This hotel is described as a 4 star. This is clearly false from the moment you walk into ther cramped shabby building and are met by clearly untrained staff. It is at best a very weak 3 star hotel. The general condition of the place is shabby - dirty, badly painted, not maintained, liberally filled with insects and a swarm of mosquitoes at night. The food was appalling - cheap bread left out overnight, sweetened and watered down juices and coffee the like of which i haven't tasted in over 30 years. Staff were clueless, poorly trained and lacked the kind of essential English skills needed in this industry (and which we found in every other of the 7 hotels we stayed in in Sri Lankla during our stay). our room - the 'suite'!! A large leftover space at the end of the corridor with not a right-angle in the place. Curtains which didn't open; windows to a microscopic balcony whch had not been cleaned in a very long time; mosquitoes everywhere (and our driver's room had bed bugs meaning he had to sleep in the car! Three nights at this hotel cost more than a genuine 5 star hotel in Colombo - the Cinnamon Grand. All in all a rip-off. Despite complaining to the reception staff, nothing was done either because they could be bothered, didn't know what to do, or just forgot.

WiFi Connection very bad

WiFi Connection very bad

I requested a quiet room months in advance but was given a noisy one overlooking the pool and restaurant. I was told the hotel was full but they agreed to change rooms after asking to speak with the manager. I booked half board but the waiter was adamant I was on BB and waved his sheet at me stating this. Very rude and unprofessional but he later admitted he was wrong after I suggested he check with the manager. Veg and non veg options were in the same heated trays and food items were not all labelled to indicate what was veg. Horrendous experience with onward transport arranged through hotel. It was expensive but I was promised a new comfortable car with large boot. I complained to the transport owner after getting an old rusty dented vehicle which didn’t fit our bags. He was very rude and said look elsewhere! Ended up with a 13 year old van which was stopped by other drivers on route as the buffer was falling off and then stopped working near the destination as ‘ it struggles with hill climbs’ so we had to stop and let the car rest and drive slowly . The driver was however excellent and professional in dealing with the poorly maintained vehicle. I would recommend booking a vehicle privately and checking the condition the day before. I asked to speak with the general manager a few times during the stay but was told he was not available. Poor customer service and apathetic management

I requested a quiet room months in advance but was given a noisy one overlooking the pool and restaurant. I was told the hotel was full but they agreed to change rooms after asking to speak with the manager. I booked half board but the waiter was adamant I was on BB and waved his sheet at me stating this. Very rude and unprofessional but he later admitted he was wrong after I suggested he check with the manager. Veg and non veg options were in the same heated trays and food items were not all labelled to indicate what was veg. Horrendous experience with onward transport arranged through hotel. It was expensive but I was promised a new comfortable car with large boot. I complained to the transport owner after getting an old rusty dented vehicle which didn’t fit our bags. He was very rude and said look elsewhere! Ended up with a 13 year old van which was stopped by other drivers on route as the buffer was falling off and then stopped working near the destination as ‘ it struggles with hill climbs’ so we had to stop and let the car rest and drive slowly . The driver was however excellent and professional in dealing with the poorly maintained vehicle. I would recommend booking a vehicle privately and checking the condition the day before. I asked to speak with the general manager a few times during the stay but was told he was not available. Poor customer service and apathetic management

Great breakfast, good location. Building a bit of a slap job but rooms are huge and have all you need

Great breakfast, good location. Building a bit of a slap job but rooms are huge and have all you need

Nice hotel but found the corridors echoed making it a bit noisy. Friendly staff. Could do with a gym though

Nice hotel but found the corridors echoed making it a bit noisy. Friendly staff. Could do with a gym though

Water dripping from ceiling, water heater intermittent, drainage problems in the bathroom, lots of mosquitoes in the bedroom. Staff are nice but seemed sleepy and inattentive. When checking out, guy at reception really couldn’t care less if I dropped dead in front of him. Unpleasant. Wouldn’t stay here or at any Thilanka hotels again.

Water dripping from ceiling, water heater intermittent, drainage problems in the bathroom, lots of mosquitoes in the bedroom. Staff are nice but seemed sleepy and inattentive. When checking out, guy at reception really couldn’t care less if I dropped dead in front of him. Unpleasant. Wouldn’t stay here or at any Thilanka hotels again.

Good value for money. Food was excellent. Clean room.

Good value for money. Food was excellent. Clean room.

Location is quite convenient. Cleanliness is satisfactory. Room airconditioner is very noisy.

Location is quite convenient. Cleanliness is satisfactory. Room airconditioner is very noisy.

SO welcoming and a VERY early check -in with huge smiles. Great variety at breakfast and an AMAZING view. Close to lake, town and sights - walking distance.

SO welcoming and a VERY early check -in with huge smiles. Great variety at breakfast and an AMAZING view. Close to lake, town and sights - walking distance.

Beautiful outdoor pool area and garden Very good food (half board) with excellent variety of local and western cuisine Comfortable room with balcony and view of the forest

Beautiful outdoor pool area and garden Very good food (half board) with excellent variety of local and western cuisine Comfortable room with balcony and view of the forest

It’s a great location and the room is big. We’re happy 😊😊

It’s a great location and the room is big. We’re happy 😊😊

Nice place; good staff; breakfast was a bit disappointing, also no fotness center. Great views, hotel is a bit dated and worn in some places but overall nice.

Nice place; good staff; breakfast was a bit disappointing, also no fotness center. Great views, hotel is a bit dated and worn in some places but overall nice.

We all had a great time!

We all had a great time!

Was a great hotel, clean rooms and very friendly staff.

Was a great hotel, clean rooms and very friendly staff.

Building work kind of ruined the hotel but it is lovely

Building work kind of ruined the hotel but it is lovely