Empire Hotel

Premium bedding, in-room safe, individually decorated

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, individually decorated

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

3.7

Good(4,766 Reviews)

Hotel in Upper West Side, NY

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Pool, Pets allowed and more

About this hotel

Art Deco New York hotel in Manhattan with 2 restaurants
2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and valet parking.
Housekeeping is available on request.
Empire Hotel offers 427 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Laundry

Gym or Fitness Center

Garden

Map of Upper West Side, NY

Nearby attractions

The Metropolitan Museum of Art

1.8 mi

Statue of Liberty

10.5 mi

Available Rooms

Superior Room, 1 King Bed, Accessible

1 King • 260 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Double Beds

2 Double • 325 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed

1 King • 360 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 2 Double Beds

2 Double • 385 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed

1 King • 385 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

RRRR

Empire Hotel

RRRR

3.7

Good(4,766 Reviews)

Hotel in Upper West Side, NY

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Pool, Pets allowed and more

About this hotel

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Laundry

Gym or Fitness Center

Garden

Map of Upper West Side, NY

Nearby attractions

The Metropolitan Museum of Art

1.8 mi

Statue of Liberty

10.5 mi

Available Rooms

Superior Room, 1 King Bed, Accessible

1 King • 260 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Double Beds

2 Double • 325 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed

1 King • 360 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 2 Double Beds

2 Double • 385 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed

1 King • 385 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

3.7

Good(4,766 Reviews)

0.5

Dec 2024

I'm truly disappointed with the accommodations. It took 20 minutes to check in and when we got to our room our key cards didn't work. The room was small with no real additional place to sit other than the bed. The toilet began to run (loudly) every 20 minutes. When I looked in the bowl, I was stunned and thought it was unclean. After further inspection it was scratched and dirty. I asked to change rooms and was told that wasn't possible. Later that night, we realized the room temperature was at 88 degrees! No matter what we did to reset the thermostat, it didn't work. We finally turned the AC on but realized the curtains were covering unit and had to prop them up to allow for air flow. Oh, and did I mention the hair in the shower?!? After I cleaned it, the shower was super hot and not easily adjusted. I'm truly so disappointed. I had stayed here back in July and had a great room and experience. We won't go back again.

0.5

Dec 2024

A disaster. Feces in the bed sheets Front door lock broken. Light bulb dead in the bathroom. Flickering bed lamp bulb. Faucet nearly jammed up in the BR. No more hot water for two mornings in a row. No breakfast facilities available for a 4 star hotel??? This hotel is in fact a one star hotel for the price of a 5 stars

0.5

Dec 2024

The temperature in our room would not go below 82 degrees. We reported the issue 3 times and were not able to change rooms. We were given a small fan. We slept at a friends apartment.

1.0

Dec 2024

The service was good but the room did not meet some basic expectations. It was very hard to sleep in it as the interior patio was very noisy. The room was extremely hot also. They sent an AC mechanic to check on it but the problem continued.

2.0

Dec 2024

The location was perfect and staff were great. Hotel was quaint and although the room was small, the beds were comfy! Only downside is the windows aren’t well insulated so you can hear everything outside and the room was a bit outdated.

0.5

Dec 2024

Will never stay at this place. My flight was delayed and they would not answer the phone. They won’t even refund me for not staying there as I had to book a different hotel by the airport. Never do business with empire hotel or hotels.com.

1.0

Dec 2024

I think room charge is so expensive for its condition.

2.0

Dec 2024

The location is great for someone on an opera trip. The hotel is right across from Lincoln Center. I feel like the room and hallways need a slight upgrade because the dark lighting in the floor hallways makes the hallways feel a bit dingy. My room was fine, and I had a good stay. I just think it needs an upgrade. Carpet was torn inside my room and in the hallway near my door.

1.5

Dec 2024

Great location and staff was very helpful! But the room was old and uncomfortable, and there was mold and mildew in the shower.

1.5

Dec 2024

The room cost a fortune and the bathroom sink did not work properly. The drain stopper was stuck in the closed position so had to be pulled out. The faucet did not turn on easily and water gushed out when it dud. The sink also didn't drain well and there was a hole in the ceiling besides the metal support beam. The brown carpet in the main bedroom was also old and a bit shabby-looking.

2.0

Dec 2024

The tv did not work when I arrived. I had to call the front desk. Simple fix but just annoying.

1.5

Dec 2024

Room was tiny and expensive - even by NYC standards. Value wasn’t very good. It was a serviceable space but beds were small and not particularly comfortable. While clearly things were updated to an extent and the lobby is beautiful, the details are pretty sloppy and the overall experience lackluster for the cost.

1.0

Dec 2024

Usually stay here for years, but now worst experience in terms of front desk service and helpfulness. With their constant answer of we are an independent hotel they offer no service whatsoever, neither recommendations of service. No breakfast, no water in the room for drinking (you have to pick up from the front desk), among other limitations.

2.5

Dec 2024

It’s right across from Lincoln Hall. Room was clean, quiet, very comfortable. Lots of restaurants around. I stay frequently.

1.0

Dec 2024

This hotel is extremely dated and poorly kept up. The staff was friendly and the stay was relatively uneventful.

0.5

Dec 2024

Great location but not 4-star quality - don’t stay here! Room: - Very noisy and only option to move was to another “superior” king where staff know there’s a problem with noise from a vent - Everything was extremely worn out: tissue stuffed into the top of the window probably to keep out the draft, desk chair badly frayed, holes/tears in the wallpaper, dirty & excessively loud HVAC, chipped paint, etc. - Times with no cold water (just banging pipes) - No bathrobes - Small/thin pillows and a thin duvet in Dec - Cave like feel (needs more lighting) Service: Calling the front desk always resulted in a busy signal. In-person at the front desk the staff were friendly enough but didn’t do anything beyond apologizing for the condition of the hotel This place really is unpleasant.

1.5

Dec 2024

Great location and spacious room. Property is a little dated and tired.(Character..) Took a while to work out the heating. It’s a low rise so a lot of traffic noise and no double glazing. Generally a pretty good stay with great access to Central Park and Columbus circle.

2.5

Dec 2024

We LOVE The Empire Hotel in NYC! Prime location, fair price and superb accommodations! Our Go To spot when visiting NYC!

2.5

Dec 2024

Telephone was out of irder so we had to use our cell phone to call the front desk about the TV that didnt work. Staff was friendly and the room comfortable albeit small.

2.5

Dec 2024

Took my boys to NYC for the first time and couldn't have found a better place to stay. The staff was so nice and the location was amazing. The hotel is older but so charming and clean. Rooftop restaurant was fantastic!

1.5

Nov 2024

Hotel rooms in poor condition. Dimly lit hallway, no lighting by our room door. We had to use a flashlight to see where we insert the key. In the room, wallpaper peeling, hard mattresses, tiny bathroom with toilet facing the wall.

2.0

Nov 2024

Nice hotel, 2 things we didn't like. 1: There is no room service and the restaurant is separate from the hotel. 2: If you don't get an exterior room, your view is literally other people's hotel rooms. So if we opened our shades, all the other interior rooms see right in. So our room felt a little like a dungeon. Bathrooms could use a refresh too.

0.5

Nov 2024

Very dirty, promised higher floor room never received, no one came to make the sofa bed so no pillow or blankets, charged from Hotel.com three times the room rate for holiday, no coffee machine, no room service, front desk checkin was an obnoxious staff member, just horrible. Do not stay here. So many better cleaner hotels in that area of NYC.

2.0

Nov 2024

Great stay, would recommend - however, the room was hot and the AC could not cool it down. The place seemed to be aging as well. But reasonable price and friendly people. Would stay again!

1.5

Nov 2024

There was no heat in the room and wallaper was peeling

2.0

Nov 2024

Great location. Clean room. Odd that there wasn’t a flat sheet, just a fitted sheet and then the comforter. Easy check in. Complimentary water.

2.0

Nov 2024

Good place to stay because if location which canut be beat.

2.5

Nov 2024

It’s amazing. Perfect service great location with a subway stop super close and a TKTS booth for half price tickets around the corner. PJ’s restaurant downstairs is legendary. We had lobster rolls. They let us store bags after we checked out. It’s perfect in every way.

1.0

Nov 2024

The keys to our room didn’t work throughout our stay. Every day, we had to visit the front desk multiple times to resolve the issue. We noticed other guests experiencing the same problem. When we mentioned it to the front desk before checking out, they finally acknowledged it was a general issue but didn’t provide an explanation. While the hotel is centrally located, it is in need of improvement.

1.5

Nov 2024

You can hear the traffic inside the room

2.0

Nov 2024

I think my only slight issues was the air conditioning was limited and the bathroom was a little tight

2.5

Nov 2024

I traveled from New Zealand for three days of Opera at the Met then back home again. The Empire was a friendly base close to the Lincoln Center that was safe to come back to late at night.

0.5

Nov 2024

Honestly I’m very disappointed with my stay at the empire…we specifically picked this property because they had 4 stars and it was most definitely not 4 stars. We were unable to use the toilet because it didn’t properly flush so kept getting stuck up. You can tell it gets clogged all the time because of the scratches in the toilet from all the times maintenance has come to snake it. We had them come fix it and then it immediately happened again right after. The entire duration of our stay we had to go to the mezzanine level to use the bathroom. Aside from the toilet the room smelled like mold and the carpets were all worn down with tears and exposed padding. The furniture in the room was dirty and old and side panels on some of the furniture were falling off and peeling off as well as cracks in the ceiling and what appears to be water damage. The pictures online also make it appear like a much larger room than it actually is. I tried to explain to the front desk my issues with the room they just nodded at me and said I’m sorry. Zero type of accommodation.

2.5

Nov 2024

This was the second time I've stayed at Empire and I'm glad I did so. The staff were friendly and the room was comfortable

1.5

Nov 2024

Room was in pretty rough shape. Hard beds, lumpy pillows and bathroom was water damaged

1.5

Nov 2024

The rooms need a total update. The walls in the bathroom looked moldy. Incredibly small room, that made it difficult to walk around the bed. I paid over $1,000 for two night stay. I expected better sleeping conditions. The rooms didn’t have a safe deposit box- a standard everywhere else. Location is great, it’s a shame the rooms where is such bad conditions.

1.5

Nov 2024

The hotel is in a great location . The hotel bar is great . The staff are really friendly , very helpful. Unfortunately the bathroom is very small and narrow . The door to the room is difficult to shut .

2.5

Nov 2024

We have a son living in NYC, and have stayed at this property a number of times. The location is great, and we are extremely satisfied with all the boxes the Empire Hotel checks. The area alone offers a myriad of places to shop, explore and experience both old restaurants as well as new finds. We always look forward to our next visit . . .

2.5

Nov 2024

Beautiful space. Incredible location. The room was cold and had a hard time warming up but bedding was great for sleeping. It was more $ than we generally spend but my husband was won over:)

0.5

Nov 2024

The faucet in the bathroom was running throughout my stay, as well, there was a loud noise coming from the heater, as if a rodent was walking around throughout the night

FAQs

How much does this hotel cost compared to others in Upper West Side?

The average price for a rental in Upper West Side is R 4,627 per night. This rental is R 1,328 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Empire Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Empire Hotel. Enjoy the water!

Is Empire Hotel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Empire Hotel?

We found 8 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and laundry.

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RRRR

Empire Hotel

Hotel in Upper West Side, NY

Reasons to book

About this hotel

Amenities

Map of Upper West Side, NY

Nearby attractions

Available Rooms

Superior Room, 1 King Bed, Accessible

Deluxe Room, 2 Double Beds

Deluxe Room, 1 King Bed

Junior Suite, 2 Double Beds

Junior Suite, 1 King Bed

Empire Hotel

Hotel in Upper West Side, NY

Reasons to book

About this hotel

Amenities

Map of Upper West Side, NY

Nearby attractions

Available Rooms

Superior Room, 1 King Bed, Accessible

Deluxe Room, 2 Double Beds

Deluxe Room, 1 King Bed

Junior Suite, 2 Double Beds

Junior Suite, 1 King Bed

Reviews

FAQs

How much does this hotel cost compared to others in Upper West Side?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Empire Hotel pet friendly?

What amenities are available at Empire Hotel?

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