Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers

Grand Presidential Suite | View from room

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed | Garden view

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

8.4 / 10.0

Excellent(1,374 Ratings)

All inclusive resort in State of Quintana Roo

1 king bed

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this all inclusive resort

Luxury property on the beach, with 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

263.8 mi

Tirolesas Kan Kin Bacalar

291.2 mi

Mariposario Otoch Peepen

257.3 mi

Letras de Laguna Kaná

231.3 mi

Available Rooms

Grand Deluxe Garden View

1 King • 828 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Grand Swim Up Suite Garden View

2 Double • 850 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Grand Presidential Suite

1 King • 2 Double • 2497 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Grand Family Suite Garden View

1 King • 2 Double • 1658 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Grand Honeymoon Suite - King Size Bed

1 King • 829 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

RRRR

Moon Palace The Grand Cancun - All-inclusive

RRRR

8.4 / 10.0

Excellent(1,374 Ratings)

All inclusive resort in State of Quintana Roo

1 king bed

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this all inclusive resort

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

263.8 mi

Tirolesas Kan Kin Bacalar

291.2 mi

Mariposario Otoch Peepen

257.3 mi

Letras de Laguna Kaná

231.3 mi

Available Rooms

Grand Deluxe Garden View

1 King • 828 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Grand Swim Up Suite Garden View

2 Double • 850 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Grand Presidential Suite

1 King • 2 Double • 2497 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Grand Family Suite Garden View

1 King • 2 Double • 1658 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Grand Honeymoon Suite - King Size Bed

1 King • 829 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

8.4 / 10.0

Excellent(1,374 Ratings)

4.0 / 10.0

Dec 2024

Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!

2.0 / 10.0

Nov 2024

The room smelled like a sewer. Building 94. We tried to mov e but received no response or help

2.0 / 10.0

Oct 2024

We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free. There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint. Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors. Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice! Plastic glasses were left laying around for days, especially at the beach. Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room

2.0 / 10.0

Oct 2024

The staff was not as friendly as other resorts and it smelled really bad.

4.0 / 10.0

Oct 2024

Beautiful property. Almost too big. Lots to.do. Rooms large beds suck they are little fulls. Way to small. The roll in beds for extra Room were awesome. Beaxh was the best sand I've ever felt. Very soft. Food was okay.

5.0 / 10.0

Sep 2024

Excellent hotel

5.0 / 10.0

Sep 2024

This is an amazing property if you have kids. We did different activities every day with our 2 and 4 year olds. The water park is awesome and there’s stuff for all different ages there. The playroom is amazing and the staff there was so sweet and helpful. It is a very large property so they use golf carts to take you from different locations, we only waited on these carts once coming from the water park, otherwise they’re everywhere. The only downside is that the water at the beach isn’t great and full of sargassum so you can’t really swim, but they more than make up for that with all of the other amenities. Overall we had a wonderful time and would definitely recommend if you have children.

10.0 / 10.0

Sep 2024

Kids loved it

10.0 / 10.0

Sep 2024

The Moon Palace the Grand Cancun is a great place for everyone. It has everything you could possibly imagine. The amenities are endless and the service is of great quality. We had the ability to go to the two nearby hotels for food and to the beach Palace for the Cancun water. We made reservations and went to all the restaurants in the facility. It was a great time. The water slides were a hit for the children and the arcades and swim up Pool in our room with were great experience. We will definitely visit again very soon.

2.0 / 10.0

Sep 2024

Unfriendly staff and service, facility is old and very overrated

5.0 / 10.0

Sep 2024

Me and my family had a great experience at the grand and would recommend. Here are a few points to consider. * resort is too big * I would consider rooms are basic compared to the rest of the hotel. Beds are smaller, not accurately described. * Family & kids oriented * Due to the resort being to big, if you don’t have kids, there are areas where you can stay away from them * Food and entertainment is top level Would like to recognize these people that made our stay * Gabriela at la cantina during the huateque taco party * Guillermo at Tavola was super attentive and helped us in all our questions and requests. * Alejandra Coronel service at Habibi was exceptional made our experience at the restaurant great. * Dianely at the coffee shop next to the checkout was great. A good way to say good bye to the grand service!

8.0 / 10.0

Sep 2024

The resort was very clean and safe. Food was great! Everyone there was very nice.

8.0 / 10.0

Sep 2024

The food was excellent and a big plus. The pools and general amenities were excellent too.

2.0 / 10.0

Sep 2024

Very bad customer service.

10.0 / 10.0

Sep 2024

Very fancy and very nice

6.0 / 10.0

Sep 2024

Restaurants were great!

10.0 / 10.0

Sep 2024

Property is enormous and very well kept. There’s a lot of people but because of the large space, you don’t feel crowded. Definitely utilized the golf cart metro system they created. It’s pretty quick and easy. loved all the different activities - shows every night, arcade, playroom, water park, several pools, organized group events at the pools. The lunch & dinner at the individual restaurants is better than the buffet. The breakfast at the buffet is pretty good. The drinks are a bit weak but that’s ok with me because I’m not a big drinker. It was fun trying different cocktails that I normally wouldn’t. Use the app. It makes life easier to make reservations for the restaurants. The service is impeccable. All the staff are so friendly and helpful. I really feel they really took care of my family. We made an effort to tip, like for the housekeeper, servers, and bartenders. Just a few dollars. They seemed very appreciative. We only had one negative experience with a golf cart driver. I believe he did not like his job and disliked tourists, which I can’t help being. The hotel room was spacious, clean and bright. We were lucky to be close to the lobby, which made it easy to get to the restaurants and main golf cart stop. The cons are that noise travels easily. We could hear the children next door crying and talking all the time. Noise travels down the hallway from far away. The bed sheets were stained and beds are way too soft. These are not deal breakers though.

10.0 / 10.0

Sep 2024

Is a unique place for family and kids, with everything that you need inside

6.0 / 10.0

Sep 2024

The property is massive, it’s actually too big. We really enjoyed the splash park, the steakhouse, the speakeasy. Dislikes coffee takes 30-40 to order at certain times, certain food items are no seasoned and or cooked that well. We were give a room credit but were told since we didn’t tell the stores we had credit (we put it on our room) we ended up having to come out of pocket rather than use the $150 credit.

10.0 / 10.0

Aug 2024

This is the property you need to visit, nice experience both times I came here!

8.0 / 10.0

Aug 2024

Great for family with kids although thr brach is not comparable to the hotel zone

10.0 / 10.0

Aug 2024

The property is clean and the staff members were very accommodating. The room upgrade through Expedia was amazing! I loved the welcome candies. Also, the dining options were great. The property is huge.

8.0 / 10.0

Aug 2024

Thanks

10.0 / 10.0

Aug 2024

very good

10.0 / 10.0

Aug 2024

Excellent experience, service is top notch and very very friendly staff.

8.0 / 10.0

Aug 2024

Pool good room good, but when i use there wifi, i cannot search any travel site even the expedia site.

10.0 / 10.0

Aug 2024

Good for family’s

6.0 / 10.0

Aug 2024

The staff was amazing. Everyone was very helpful and nice. The rooms were spacious. Concerns: “Waterpark” The chlorine in the waterpark was insufficient. The water in the wave pool and lazy river was murky. The ride height restrictions for the slides were too strict. Having kids, this was not ideal. “Restaurants” Both arcades had multiple games that were out of order or broken. The arcade themselves were very small. There seemed to always be lines to play any game. “Food” All restaurants overall were clean. Except the cloth seats almost always had bits of food on them. The Gand buffet did not have the food variety that one would expect. Little to no seafood. The nicer restaurants like the seafood restaurant and the Japanese did not have the multiple items available to order. “Room service” The room service food like the pizza were very disappointing. We tried room service once and that was that. “Golf carts and in resort transportation” The drivers were very helpful and pleasant. During busier times around lunch time we found it difficult to find transportation to our rooms. Many times we had to take the golf cart to the lobby then wait for another to get back. Overall, this was a great property with many pools and a variety of entertainment. I would rate this resort 3.8 stars out of 5.

8.0 / 10.0

Aug 2024

Great time with my kids.

4.0 / 10.0

Aug 2024

There’s always a wait at the restaurants no matter if you have reservations or at the buffet. What’s worst is the restaurants has a lots of empty tables most of the time so there’s no reason to wait. It takes a long time before wait staff come and ask what you want for drinks and almost no service at all at every pool except the 18 pool.

10.0 / 10.0

Aug 2024

The only thing to improve the cars inside that pick you up from place to place, waitkng time is too long

4.0 / 10.0

Aug 2024

Long line for breakfast Peolpe front desk lied about breakfast

4.0 / 10.0

Aug 2024

Would not recommend

8.0 / 10.0

Aug 2024

Very nice property, tons of activities for all ages of children and adults. Very nice people who work there. I was disappointed that when I called 3 times to ask about memberships with them no one ever called me back.

5.0 / 10.0

Aug 2024

Grat, come back again son...

6.0 / 10.0

Aug 2024

Between Expedia and the reservation desk, a miscommunication happened and cost me a lot of money once I was at the resort..

6.0 / 10.0

Aug 2024

Not worth it

8.0 / 10.0

Aug 2024

Clean room, friendly service

10.0 / 10.0

Aug 2024

Best Resort Experience Ever!

10.0 / 10.0

Aug 2024

Overall the property is outstanding. The only thing that I would say do not order room service because it will take 2 hours to get anything. Even thing like cereal.

FAQs

How much does this all inclusive resort cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is R 2,989 per night. This rental is R 14,513 above the average.

Is parking included with this all inclusive resort?

Yes, parking is listed as an amenity at Moon Palace The Grand Cancun - All-inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this all inclusive resort?

Yes, a swimming pool is available for use at Moon Palace The Grand Cancun - All-inclusive. Enjoy the water!

Is Moon Palace The Grand Cancun - All-inclusive pet friendly?

Unfortunately, this all inclusive resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Moon Palace The Grand Cancun - All-inclusive?

We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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9.2 / 10.0

Outstanding(1,874 Ratings)

Hyatt Ziva Cancun All Inclusive

All inclusive resort

in Cancun

1 king bed, 1 sofa bed

Garden · Pool · Air conditioner

Looking for a business stay, family stay, couples stay, getaway vacation, or traveling to State of Quintana Roo, at R 14,999 per night for your next great vacation.

RRRR

Moon Palace The Grand Cancun - All-inclusive

All inclusive resort in State of Quintana Roo

Reasons to book

About this all inclusive resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Grand Deluxe Garden View

Grand Swim Up Suite Garden View

Grand Presidential Suite

Grand Family Suite Garden View

Grand Honeymoon Suite - King Size Bed

Moon Palace The Grand Cancun - All-inclusive

All inclusive resort in State of Quintana Roo

Reasons to book

About this all inclusive resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Grand Deluxe Garden View

Grand Swim Up Suite Garden View

Grand Presidential Suite

Grand Family Suite Garden View

Grand Honeymoon Suite - King Size Bed

Ratings and reviews

FAQs

How much does this all inclusive resort cost compared to others in State of Quintana Roo?

Is parking included with this all inclusive resort?

Is there a pool at this all inclusive resort?

Is Moon Palace The Grand Cancun - All-inclusive pet friendly?

What amenities are available at Moon Palace The Grand Cancun - All-inclusive?

Explore similar vacation rentals in State of Quintana Roo

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