Staff, reception, the building itself and positioning of hotel in City

NO hot water on our final morning for a shower!! Room 404 I did leave a note on their survey form but have heard nothing

It was stunning, the staff were amazing there to please at every request even if it was extra sweeteners sachets for the room, I cannot praise the staff and room attendants enough it was spotless…

Nothing but I did notice it wasn’t wheelchair friendly.

Room was excellent and location ideal for norwich centre.

Menu could have had a bit more choice

Location

View from room. Paying for parking. Average food.

Plentiful self-service.

Nothing.

We love the personality of the venue!

Nice hotel in a good location

Breakfast was very average, the buffet looked and tasted as if it had been there for days. An £8 parking charge for an on-site car park!

Great location Clean rooms

Bar area was cold

Breakfast was delicious. Location very central. Staff very friendly and helpful. The restaurants food was 5 star.

The room was rather small and the bed was uncomfortable. Shortage of staff.

Staff extremely attentive and helpful

The staff were all professional polite helpful especially Jack in the restaurant hahaha in housekeeping also receptoonists

Nothing

Location beautiful views of the catherdral

Shower was cold and when we raised a concern to reception it was a oh well response and we will report it to facilities management , 9am in the morning refurbishment noise and the housekeeping continuosly knocking at the door every half an hour

I booked this hotel for two nights for my husband’s 60th birthday, so I wanted somewhere special and the Maids Head Hotel was just perfect for this occasion. The hotel was everything we wanted, location, our room was spotless, beds were comfortable, cooked breakfast was superb and we even had a view of the cathedral from our room which was stunning to see, I would definitely recommend anyone to who is staying in Norwich to stay at The Maids Head Hotel. (One more thing seeing the beautiful old Bentley cars that the hotel own is a must you can even ask to have a tour of Norwich in one ) 🙂..

Nothing to report.

Location is very good

I had not realised that there was an old and a newer part of hotel. We were given a room in older part of hotel - lots of stairs to get to room - no porters. I would have preferred a room in side of hotel with a lift. Breakfast bar needs more labels on hot food - impossible to see what was under lids - had to lift all of them to find out Hotel felt a bit 'tired'. Use of artificial flowers in one of the areas didn't help

Was my first trip to Norwich and couldn't have selected a better hotel. The location was perfect being in between the Castle and Cathedral and within easy access of some excellent bars and restaurants. The staff were very friendly & professional. The hotel itself has amazing character, very spacious and clean throughout with excellent facilities. Definitely recommend their bar and breakfast buffet.

Can't think of any adverse feedback.

it’s a very traditional property if your looking for bling and modern everything this is completely the opposite very comfortable room bed and shower amenities excellent breakfast we missed because we had to leave early good location and a great internal bar

nothing

most of the staff were helpful and friendly.hotel lovely building in terrific location

my wife and I like to eat in whenever we stay in hotels as i have limited mobility.Onthe first night we had towait ages for a drink as no one was serving in the bar.We thenhad to wait for ages for our meal to come which was improperly cooked.I paid £127. for the meal with drinks which wasexpensive if the food had beencooked properly.On the third night we wentto en

The room was really spacious and beautifully furnished. You can see that a lot of thought has gone into making the stay as comfortable and enjoyable as possible, which is much appreciated.

There's nothing I can pin point really. I stay in a lot of hotels with my work and The Maids Head is probably the best!

Good location.

Overpriced and poor choice of food for breakfast.

Everything was excellent but there was an issue with Breakfast.

The staff are young and did not seem to be on the ball. Food trays were running empty and took prompting from several guests to get the recharged. We had finished our breakfast before the Coffee arrived. Tables stood full of dirty crockery and even tables with guests still eating were allowed to pile up with used dishes. For at least a 5-minute period there were no staff in the restaurant at (we ate on Saturday 29th between 9:15 and 9:50). Oh, and my wife told me that the poppy seed muffins were "simply disgusting" reducing to a paste like mulch in her mouth. It was the only blip in otherwise excellent stay.

character

noisy rooms

The staff was very friendly, attentive and helpful. The breakfast had a variety to choose from and having 24hour room service was the icing on the cake. The room itself catered for every thing that I needed. It's safe to say that I will definitely be booking again.

N/A

Lovely staff. Good breakfast. Would choose a bigger room next time

Everything was good

Superb Location. Sadly our original room was very small. We were moved after a problem with the main room lights. The move was to an upgraded bedroom. Well done to the team.

Room was a little small

Excellent location for spending time at the cathedral. For the first time ever I have found an instruction leaflet for the airconditioning controls.

The breakfast preserves were ghastly and tasteless, and the marmalade dispenser stopped working, which was not a great loss as I have never tasted marmalade as tasteless as that. Not having a shower head that you can hold in your hand was definitely not helpful.

Breakfast was good. Staff very helpful.

Nothing