Embassy Suites Chicago - Downtown River North
Hotel in River North, IL
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Located in the River North district, this downtown Chicago hotel is 1 mile from Navy Pier. The all-suite hotel features an Italian restaurant, indoor pool and suites with 2 flat-screen TVs.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of River North, IL
Available Rooms
Two-Room King Suite - Non-Smoking
1 King • 419 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Suite with Two Double Beds - Non-Smoking
2 Double • 419 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
One-Bedroom King Suite with Sofa Bed - City View
1 King • 419 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
One-Bedroom Suite with Two Double Beds - City View
2 Double • 419 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
King Room - Non-Smoking
1 King • 419 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
4.0 / 5.0
Great location and breakfast. Nice to have a happy hour every evening. Huge rooms and comfy beds.
Traffic noise from street.
0.5 / 5.0
The breakfast was good, but you get what you paid for. I’d seen better breakfast before
The refrigerator was not getting cold. Even though it was downtown, there was no view at all. My room is facing a garage building. Telephone in the room itself for room inquiries is not working and I tried using my mobile phone, but no one is available. How can you correct what I put in my review. Only one USED toilet paper in the bathroom. Even a one star hotel will provide you with a new one. Maybe I need to stay in Motel 6 and get better experience. Only one staff available in the morning to ask question like breakfast ticket. It took me 10 minutes to wait and answer my question in less than 5 seconds. The guy was so busy on the phone and personal inquiry is a second priority. I normally called a lot of customer service on the phone and it is normal to put you on hold. Not in Embassy 4 star hotel because it is the exact opposite. It’s before 9am and I haven’t check-out yet and the cleaning lady entered my room. The tv cable is non existent and only has less than 12 channels. The hotel with nice reviews does not impress me at all especially I paid top dollar, and what I got for the amenities are bad experiences. Never will I go back to this hotel!!!!!!
5.0 / 5.0
The hotel is beautiful, very clean.
We had a problem with the toilet not flushing in one of the rooms I booked and they came and fixed it right away. The property is located right in the middle of downtown and is accessible to everything around.
There is no free parking at all. Not even if you’re a Diamond Club member for Hilton. The parking fee is $79!!! They call it a “Valet fee”
We didn’t park there, we went around the block and paid $25 for 24 hr parking. It is walking distance.
4.0 / 5.0
Room was great and housekeeping came everyday. Great location, walking distance from Magnificent Mile and Grant Park. Lots of restaurants nearby.
I had to give a $500 security deposit on check in which I was previously unaware of. This could have been communicated better when booking the room.
1.0 / 5.0
Location
Response from staff
AC was not working. When I complained to the staff, they said that their engineer would come but no one came and we have to sleep while night without an AC. It was like sleeping in sauna while night.
5.0 / 5.0
Τα δωμάτια είναι πρόσφατα ανακαινισμένα και με ωραία αισθητική. Ιδιαίτερα τα κρεβάτια ήταν πολύ άνετα
Το πρωινό δεν είχε μεγάλη ποικιλία, αλλά μας άρεσε που έφτιαχνες τις δικές σου ομελέτες
0.5 / 5.0
Told my reservation had been cancelled with no explanation. When on the phone to central reservations to find out why, the person disconnected and I never got it resolved.
4.5 / 5.0
L’hôtel est très proche de magnificent mile et à 2km du lac. Très facile d’accès
Le petit déjeuner compris est copieux. Possibilité d’avoir différents types d’omelette tous les jours.
Nous avions pris une chambre pour 4. Pour le deuxième lit, il s’agit d’un canapé convertible. Le matelas était fin même pour nos deux filles, donc ne conviendra pas à un adulte. Par contre le lit adulte était super confortable
1.5 / 5.0
Our room : water stain on ceiling, no phone, toilet paper holder hanging off wall, 3x3’ shower with too short shower curtain, very small bath sink, no nightstand or lamp on right side of bed. They gave 20% off room., but. didn’t compensate for issues.
2.0 / 5.0
The location and front staff desk were the best part of this hotel. The breakfast was fine but there isn’t enough seating.
There was food trash left in my room from the previous people which smelt disgusting. We witnessed a physical fight break out during breakfast which scared my kids. Some of the photos still show a hot tub- there is no hot tub. Paying for WIFI at a hotel that costs so much to stay at is ridiculous.
Scrambled eggs were wet, not cooked completely so be aware.
Takes forever to get an elevator down to breakfast unless you are one of the top floors. One morning we had to wait for 5 elevators before any had room. Tried the stairs but they said employees only when we got down to the bottom levels.
The curtains out to the hallway are see through when lights are on inside the room. My 9 year old daughter unwillingly saw a naked man in his room because of this.
For what this hotel costs, choose somewhere else.
2.5 / 5.0
Location
Only one elevator at a time running. Inefficient evening cocktail setup and handling. One bartender and the line 70+ people deep. Breakfast wasn’t staffed to accommodate the number of guests. Coffee ran out quickly. Housekeeping was dismal. Four attempts to locate a blanket with the manager telling me that I didn’t see it in the room or being delivered. Lack of commutation and no focus on customer service isn’t what I’ve come to expect from the Hilton brand. I had requested late check out and received a conformation yet housekeeping was at our door three times beginning at 8:30am to tell us it was time to leave. We were so frustrated that we left early to stop the harassment.
3.5 / 5.0
The guy who kept our baggage early was super friendly. Breakfast was fantastic!! Rooms were great other than you couldn’t turn down the aircon in the living quarters. The checkin process was atrocious! We stood in line for an hour. The people checking us in were kind but just not enough for that large of a hotel!!
The checkin process needs more people!! It was horrific!!
5.0 / 5.0
Clean, quiet
Nothing
3.5 / 5.0
Room accommodations were very nice. Also enjoyed the free breakfast options.
Checking in was not the easiest but the gentleman checking us in did his best to accommodate us. We had 3 couples and it was hoped that we could all be located on the same floor but one couple's room was not. Sadly, the happy hour didn't begin early enough for us to participate and subsequently arrive at our scheduled dinner reservation. Happy hour could have been moved up at least to 5:00 and not 5:30.
4.0 / 5.0
Sehr gute Lage, einige Restaurants in unmittelbarer Nähe, relativ ruhig obwohl es mitten in der Stadt ist
Als wir spät abends ankamen war unser reserviertes Appartement mit 2 Kingsize Betten für 4 Personen nur mit einem Kingsizebett für 2 Personen vorbereitet. Bei der Rezeption teilte man uns mit, dass das normal sei und das zweite Bett- kein Kingsize Bett, sondern nur eine AusziehCouch- müssten wir selber beziehen. Dann stellten wir fest dass sowohl Decken als auch Handtücher fehlten. Wir mussten uns wieder in der langen Schlange bei der Rezeption anstellen bis wir endlich alles hatten. Dort bemerkten wir, dass wir nicht die einzigen mit einer Reklamation waren. Die Rezeption war fast immer unterbesetzt.
3.5 / 5.0
The location
Some front desk staff seemed preoccupied and not willing to help, checkin procedures different
4.5 / 5.0
El personal muy amable especialmente Alma que trabaja en resepcion y además habla español facilito mi estancia
5.0 / 5.0
Room service and breakfast.
None
4.0 / 5.0
Clean
The breakfast was not good
5.0 / 5.0
The breakfast was good. Lots of variety. One of the staff in the dining room who took our plates off the table and put them on the rack, was awesome. He was attentive and very nice and friendly. I wish I had gotten his name. He deserves a raise!
They could offer a buffet lunch or dinner.
5.0 / 5.0
Location and comfort
The happy hour and breakfast. Location and comfort too!
1.5 / 5.0
Happy hour
The room shouldn’t have been stayed in. The water didn’t get hot. The shower handle was broke and fall off when touched. The toilet seat was broke. The room smells like stale cigarettes. The ceiling panels had water stains.
2.5 / 5.0
Great location
They billed me for over $200 more than the agreed to rate
5.0 / 5.0
Yes
Nothing
3.0 / 5.0
Room was big. Breakfast had a lot of options
Was charged $200 more than what I was booked for. Front desk receptionist wasn’t very friendly. Loud all night.
5.0 / 5.0
The location was prime and located amongst major sites, super markets and restaurants. Also of note is how easy it was to get there from OHare. The room had amenities like a microwave, wet bar, refrigerator, and tea/coffee machine that were super useful. Breakfast was sooooo good, varied and way better than a standard hotel breakfast (the omelet station was fabulous, as well as all of the options for cereals, fruits, sweeteners for coffees, etc. Lastly, the nightly happy hour with drinks and small bites was such a welcome surprise! (Also want to point out that the fitness center was better than I anticipated).
When I come back to Chicago to visit, I will certainly stay at Embassy Suites! Also, shout out to Alma at the front desk, she was so sweet and welcoming.
I would say that I wish the hotel had more elevators given how big it is, but otherwise the stay was perfect.
5.0 / 5.0
Friendly staff clean welcoming
More elevators working
0.5 / 5.0
Nada
No respetaron mi reservación y al llegar me dijeron que habían cancelado la reservación sin avisarme y que el hotel estaba lleno. Me hicieron esperar una hora para decirnos que ya no había cuartos y que hubiéramos reservado directamente con ellos y no pasar por booking. Y nos dijeron que busquemos otro alojamiento.
5.0 / 5.0
La ubicacion y el tamaño de la habitacion
No hacian aseo todos los dias
5.0 / 5.0
Rooms were well updated and clean. Staff were helpful and friendly. Mezzanine level was excellent as a customer hangout/work spot. 2 free drinks during happy hour and snacks were awesome. Some people just bought pizza/dinner and eat while enjoying those drinks.
Free breakfast had a great selection but it's not super well made, compared to how excellent the rest of the hotel experience was. Waffles sat in a buffet tray so it gets soggy. Sausage was sometimes overcooked and thus dry. Flavor and overall food quality was still good, just not exceptional.
5.0 / 5.0
Location , good breakfast, room is very nice spacious for 5 persons.
Must have corkscrew ready coz sometime guests need it!? Thanks
5.0 / 5.0
Ligging, ontbijt, happy hour, gym, ruime kamers, medewerkers… Alles!
Niets
5.0 / 5.0
El desayuno y el servicio es excelente, sin embargo la ubicación es inigualable, la estación de metro y las paradas de autobus están muy cerca. perfecto para conocer chicago a pie y por transporte publico.
5.0 / 5.0
Víctor el maletero!! Siempre estuvo presente para ayudarnos a encontrar todo más fácil y rápido. El desayuno estuvo genial y el happy hour también.
Las almohadas son un poco duras!
5.0 / 5.0
It was very comfortable and peaceful!
5.0 / 5.0
Központi helyen volt, sétatávolságra mindentől. Kiadós reggel volt, a személyzet nagyon segítőkész volt
3.5 / 5.0
Room was nice.
Location was convenient, right in the center of everything.
Fan was brought to us right away.
The air did not work at first but they did bring us a fan right away and the room did finally cool off.
5.0 / 5.0
Location was one block from the L train station which was a great location. Breakfast was great every morning great selection and service.
The room had enough space for 5 of us loved the extra sink in the bedroom which allowed us to get ready while someone was using the bathroom.
All was good.
5.0 / 5.0
Great breakfast, lots of people eating but still went smoothly.
FAQs
How much does this hotel cost compared to others in River North?
The average price for a rental in River North is R 3,429 per night. This rental is R 1,510 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Embassy Suites Chicago - Downtown River North. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Embassy Suites Chicago - Downtown River North. Enjoy the water!
Is Embassy Suites Chicago - Downtown River North pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Embassy Suites Chicago - Downtown River North?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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