Hilton Garden Inn Cleveland Downtown
3.5
Average(465 Reviews)Hotel in Cleveland Heights, OH
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Directly across from Progressive Field, home of the Cleveland Guardians. this hotel is situated in the heart of Cleveland and features an indoor pool and WiFi.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Cleveland Heights, OH
Available Rooms
King Room
1 King • 301 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Queen Room with Two Queen Beds
2 Queen • 322 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Queen Suite with Two Queen Beds
1 Queen • 1 Queen • 1 Sofa • 624 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access
2 Queen • 322 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room - Hearing Access
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
Reviews
3.5
Average(465 Reviews)100% verified reviews
3.5
The room was just what we needed, no more no less. In all honesty we slept thru breakfast So guess the beds were that comfortable, lol . What I really liked is the hotel was in walking distance to everything we did over our stay the Rock& Roll Hall of Fame, Dinner and a local Ghost Tour
3.5
Room wasn't cleaned during our stay and there were a number of bugs in the room which meant we suffered a number of bites.
Was a pet in the room before?
3.5
Location
Rooms weren’t ready at check in AND had to taken single king room instead of double queen room w my 2 kids because we couldn’t get into what we had already paid for. And, our room smelled like urine.
3.5
Originally, I liked it because it had a lot under one roof. Pool, restaurant, bar
Upon arrival we were told the hotel was overbooked and we could only have a queen sized bed instead of the king room we booked. The restaurant had limited selections for dinner. The food for breakfast was definitely NOT worth the $18 it costs. Maid service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find. The coffee maker in the lobby was broken the whole stay (5nights).
3.5
good location for the sights we wanted to see
the staff wouldn't add my hilton honors account to our file, so I didn't earn points.
3.5
Great location
Parking was limited
3.5
Proximity to Progressive Field.
Employees were not friendly or helpful at all. Bathroom was dirty. Only had a half of a roll of toilet paper. When we asked the front desk for some along with shampoo, she acted like we were bothering her. Every time we walked by the desk they were on their cell phones and not paying attention to anything. Did not feel welcome there at all.
3.5
The bar/rest very nice, bed very comfortable
all nice
3.5
Location to the ballpark
Staff not communicating. Check in @ 3 got into room @5. Parking lot staff sleeping. Trash left in hallway with dirty towels.
3.5
Liked the location, pool & Hot Tub.
Bathroom sink drain was clogged, got repaired on the last day. Did not like to have to ask for more towels, Kleenex and toilet paper as rooms are not made up each day due to Covid-19. We would have liked a free hotel shuttle to the Browns football game.
3.5
Breakfast was good and the staff friendly
Could do with cleaning up the corridors like new carpets, and maybe get better bar staff
3.5
Great location to walk to the Cleveland Guardian's game and local restaurants. Clean and Comfortable.
Disappointed I had to pay for parking since I paid over $600 for two rooms.
3.5
Location to ballpark
Room was old. Noisy area (near highway). Pool had loud kids screaming and young children using hot tub.
3.5
Location was great.
Property is run down and not clean.
3.5
The rates almost tripled for the night we booked & with our room over the pool the chlorine smell was overwhelming
3.5
Nothing
I was charged for parking when I didn’t even have a vehicle when I was there. I kept calling for my refund.
3.5
No housekeeping service during a 4 day stay. For the price they charge, daily housekeeping should be expected. Otherwise, you're not really a hotel - you're just an overpriced Air bnb. Pool was open but hottub was closed the entire time.
3.5
Pam and her staff always do a great job!!!
3.5
It was clean
Had to pay for parking
3.5
The location was excellent
We never saw housekeeping. I had to go to the front desk to get my own toilet paper because there was none in the room. We had already used the last tissues. Also the small store was out of several snacks and drinks. When I asked about things, I was told it was a popular item and they were out. Two other guests were behind me and were told the same thing about two different items. It didn’t impact me, but on the second day of our stay the lobby was packed with guests waiting to get in their rooms. It was 4:30 and check in time was 3:00.
3.5
Location to progressive field and downtown area.
Cost compared to what it actually was. Breakfast you have to pay for. Wifi you have to pay for. Room was very small. Bathroom had a water leak from the ceiling in the shower. Wasn't the cleanest room but could have been better.
3.5
Room space
Pool always under maintenance
Horrible parking especially when you have to pay for it
No complimentary breakfast like other Hilton brands
Breakfast food was not worth the cost
You get 3 half pillows per bed. Essentially you’re getting a pillow and a half per bed
3.5
Very loud at night outside of hotel from buisness across street
3.5
it was close to the baseball stadium
how they said parking was $20 but they actually took out $50 for an inconvenience fee. we got the extra $30 back but it was $30 we could have used on our stay there
3.5
Location
Paying for parking, paying for breakfast, desk not clean ans old food in the fridge
3.5
walkable distance to playhouse square. very clean.
renovation happening during breakfast
3.5
Location from I90.
Back parking lot was neglected. Felt like it was low priority. People do care where they leave their cars so not a good first impression.
3.5
I love that you can actually park on site and in the parking lot with the hotel! Unlike most places downtown Cle! Room was clean! Loved that they have rooms you can stay with your pet, which sometimes you have to do.
Nothing really
3.5
the staff was very upbeat and helpful
the restaurant and bar were closed two of the four nights. once for being under staffed and once for lack of business. the employee locked the door in our face as we were trying to walk in.
3.5
Breakfast was good had made to order omelettes location was good for the game pool and hot tub
Room a little outdated carpet old
3.5
It was in a perfect location so we could walk everywhere! Very close to the stadium and lots of restaurants
3.5
Nothing really. Just the free wifi.
The receiptionist was not helpful he didn’t really know anything about his job. When I was booking I was not made aware of a 50$ deposit till I actually arrived.
FAQs
How much does this hotel cost compared to others in Cleveland Heights?
The average price for a rental in Cleveland Heights is R 2,554 per night. This rental is R 1,051 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Cleveland Downtown. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Cleveland Downtown. Enjoy the water!
Is Hilton Garden Inn Cleveland Downtown pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Garden Inn Cleveland Downtown?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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