The Westin Cleveland Downtown

8.0 / 10.0

Very good(426 Ratings)

Hotel in Cleveland Heights, OH

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Featuring a restaurant and bar, The Westin Cleveland Downtown is located in Cleveland. This hotel offers a fitness centre and business centre. WiFi access is available and Rocket Mortgage FieldHouse is 4 minutes' drive from the property.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Cleveland Heights, OH

Nearby attractions

The Cleveland Museum of Art

6.6 mi

Cuyahoga Valley National Park

26.8 mi

Rock & Roll Hall of Fame

0.6 mi

Cleveland Metroparks Zoo

6.7 mi

Available Rooms

Junior Suite, 1 King, City view

1 King • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Guest room, 2 Queen

2 Queen • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Guest Room, 1 King

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Larger Suite, 1 King, Sofa bed, City view

1 King • 818 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard King Room with Roll-in Shower - Mobility and Hearing Accessible

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

The Westin Cleveland Downtown

RRRR

8.0 / 10.0

Very good(426 Ratings)

Hotel in Cleveland Heights, OH

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Cleveland Heights, OH

Nearby attractions

The Cleveland Museum of Art

6.6 mi

Cuyahoga Valley National Park

26.8 mi

Rock & Roll Hall of Fame

0.6 mi

Cleveland Metroparks Zoo

6.7 mi

Available Rooms

Junior Suite, 1 King, City view

1 King • 538 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Guest room, 2 Queen

2 Queen • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Guest Room, 1 King

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Larger Suite, 1 King, Sofa bed, City view

1 King • 818 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard King Room with Roll-in Shower - Mobility and Hearing Accessible

1 King • 355 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.0 / 10.0

Very good(426 Ratings)

100% verified reviews

8.0 / 10.0

Dec 2024

Great location, okay stay

The room was spacious and nicely decorated.

The bed was low to the ground and super soft...too soft. The front desk didn't seem to have any haste or want to hurry to help customers.

4.0 / 10.0

Nov 2024

Clean but will never stay here again

I didn’t have breakfast as it wasn’t complimentary

The staff at the check in desk had the biggest attitude and began to tell me that because I got a room thru a third party that I overbooked them and I didn’t get the room I paid for I had to get a double room and the bed was uncomfortable the whole experience was disappointing as the parking also was 39.00 and they didn’t even give u directions on what to do I basically was on my own and was talked to rudely by the front desk as well as the one lady I ended up asking a question in the hall

3.0 / 10.0

Oct 2024

Unprofessional staff and housekeeping

My first room was probably not cleaned after the previous guest and also very noisy due to a ventilation grille just in front of my room. On the second day, when I was still sleeping, the housekeeper knocked on the door early in the morning and tried to get in my room. Didn’t feel safe at this place anymore. Directly after my checkout the front office manager apologized, but she couldn’t help me with anything because I booked my stay by Booking. Afterwards, she mailed me to contact Booking for a refund. Now, more than 1 weeks later, it is impossible for Booking to reach the hotel by mail or phone. Nor did they react on my mail. I am still waiting for the full refund which was promised me. After all good reviews on Bookimg, I am so suprised on how unprofessional the staff is and the (not) cleanliness of the hotel.

6.0 / 10.0

Oct 2024

The hvac worked well. The bed is level and firm. The room got very dark. The garage is filthy. There are not enough carts. The windows don't open to get some fresh air. The bypass door on the bathroom is too heavy and difficult to use.

The workout room only had one small thin pad to stretch on.

3.0 / 10.0

Oct 2024

Edge water park beach? No info about what to see or what to do in the room

The location was great.

No treats to greet you. No maid service was provided between first and second day. Asked for maid service the 2 nd day so we weren’t skipped again. The first time we stayed we had nice new mattresses - this time not so. The phone didn’t work. The desk clerk asked if I wanted to spend 25 more dollars to get a room with the view of the lake. Really? Is that where all the good mattresses are? Didn’t feel like the staff was at all interested in their clientele having a nice stay.

10.0 / 10.0

Sep 2024

Delightful family experience

Perfectly placed for the Rock n Roll Hall of Fame. Great food. And the best beds on the map

10.0 / 10.0

Aug 2024

Fantastic place to stay and visit surrounding places!

Everything was perfect and the employees are the the best!

9.0 / 10.0

Aug 2024

Great location, staff and service.

Nearly everything. The art, the new restaurant and the welcome feeling from the staff was excellent.

I booked a king room but was given a double double bed room. We made due but it was still a minor error.

3.0 / 10.0

May 2024

It was ok... Comfy Bed, but definitely saving at the wrong places... :(

The view of my room... and even though the Chef forgot my dinner and called me at 10pm to apologize... they still made it and it was free and VERY tasty. Receptionist was nice.

There was no Body Wash or Tissue box. I thought they might have forgot... no big deal. Just to find out, my friends experienced the same... :( Saving at the wrong places. bunch of hair in the toilet. Phone# was outdated for room-service. Knock on my door at 10:30a to see if I'm ready to check out... :(

7.0 / 10.0

Apr 2024

In my opinion, this Westin was average.

Employees were exemplary. Greetings and smiles whenever we saw any. Very nice roll in shower. Convenient to restaurant and Convention Public Auditorium. Convenient parking to our venue.

Slow draining sink in bathroom. Hair in corners of shower floors. No visible exhaust fan in bathroom. No microwave.

6.0 / 10.0

Apr 2024

Location was awesome but for the money I expected a nicer room.

Location was awesome. The lobby was beautiful. Staff was awesome.

Our room looked clean when you walked in but there were lots of dirty spots once you looked around. The refrigerator area was disgusting, the bathtub paint peeled off and was everywhere in the water when we showered, our coffee cup lids looked to have been used (coffee on them), I had to go ask for soap because we had none. The wallpaper was peeling, the paint was uneven and weird … all of this I expect from some chains but not the Westin and not for what we paid for a night.

5.0 / 10.0

Apr 2024

The staff was amazing and extremely accommodating. The hotel itself was not up to par for a Westin brand

The property was outdated and did not meet the standards I have been used to from a Westin

It was older and outdated than I expected

10.0 / 10.0

Apr 2024

It was great. I will be back.

Great

N/A

7.0 / 10.0

Apr 2024

It was ok but had potential to be better.

The view was nice and the room was quiet

The shower was broken.

10.0 / 10.0

Apr 2024

Great location, great staff, great customer service, would definitely stay again

The customer service was great. We had a bit of an issue with the parking garage because a kid who didn’t work there tried to scam us $30 cash for parking. But he didn’t work for the hotel and the staff helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated. The view of our room was great and the location was so convenient, we could walk to just about anything we wanted to do!

The water pressure one day wasn’t that great but they fixed it fairly quickly

10.0 / 10.0

Mar 2024

I liked this hotel, and I would definitely consider staying here again due to its location and how clean and newly updat

Very clean, newly updated, convenient location.

The bed was a little bit hard

9.0 / 10.0

Mar 2024

My overall stay was excellent.

I enjoyed the location, it was close to everything downtown area, the rock ‘n’ roll museum and other attractions or in walking distance, there was a St. Patrick’s Day parade that was amazing! We were very close to all of the stadiums. The casino was also in walking distance. This hotel was nice & very friendly. There was a young gentleman that was a greeter that greeted you very pleasantly. Upon our arrival & upon our leaving he was very respectful and wished us a safe travels & stated that he hope we enjoyed everything that the hotel had to offer. Supposed to be back in Cleveland next month, so hopefully the only issue that I did have gets resolved, because this would definitely be our go to place to stay. My husband was extremely relaxed!! Which was well needed.

I was charged for my room on a card and was told that it did not go through. Had to use another card to get my room. I am still waiting for the hold to be released from the first card. No resolution has been done as of yet, my financial institution states that it is the hotel that is still holding the funds. When my other card shows that the services has been paid. I contacted the hotel spoke with a representative. She said that they would look into it and get back to me. I still have not heard from anyone as of yet. I still have a hold on my bank account of over $500. This was the only downfall that I honestly say I endured during my stay, and currently still enduring.

10.0 / 10.0

Mar 2024

Absolutely fabulous stay with wonderful staff that were kind made me feel welcome

I love the rooms I love the view. The love that you had bell service and a wonderful Bellman named Cameron took care of everything I needed. Lisa at the front desk was very welcoming and kind of directed me to wonderful places.

I can’t think of anything

5.0 / 10.0

Feb 2024

I won’t be staying here again

The location was nice. The room was fair but not great. The valet attendant was very nice and helpful.

The front desk attendant was dismissive and the checkin process was messy at that time of evening.

8.0 / 10.0

Feb 2024

Very comfortable room , quiet, huge bathroom, and friendly staff

Staff was friendly Lisa who checked us in, Brandon and David from valet very helpful. Bathroom was huge and had a great view from window

The parking was a nightmare. First got ticket then went to front desk to change from hourly to overnight. We went to go out for night ticket said invalid. Had to get someone on speaker who we couldn't understand and so hard to hear, we almost missed our concert from being stuck in garage. We came back I called front desk at midnight telling them will it work , they said if doesn't go see valet guy, well it didn't work. Had to wait again to get in. Upon check out we asked for someone to come let us out and valet came to help, and $38 for overnight . Bathroom huge but had to take shower hose off because with seat in there hard to get to, but great hot water

7.0 / 10.0

Feb 2024

As expected

It was close to shops and venues

The showers, showers need doors! And we don’t have a trash can in our room.

9.0 / 10.0

Jan 2024

Overall I’m still satisfied with the hotel and price.

The hotel itself was very nice and in a good area. It was very clean.

The only thing that bothered me during my stay is I only got 4 hours of sleep due to 3 dogs on my floor barking constantly late at night and first thing in the morning at 4:30.

7.0 / 10.0

Jan 2024

It was good

Parking was confusing

8.0 / 10.0

Dec 2023

Jobsite visit

People were pleasant and courteous.

Late check-in

7.0 / 10.0

Dec 2023

It was okay

Valet was quick & easy. The lobby is beautiful. The front desk lady was very nice but she didn't check me in, another man did & he was hard to understand.

The carpet in the halls & room smells outdated. The shower is a partial door so when showering the water goes all over the floor & there was also some cracking in the tile & caulking. The bed wasn't very comfortable.

8.0 / 10.0

Dec 2023

Enjoyed our stay and would happily come back if in Cleveland again in the future.

Staff were incredibly friendly and we loved their good nature and willingness to always be helpful. The valet parking service were incredibly helpful as well. Food in the restaurant was fantastic.

Water pressure in the shower was low.

5.0 / 10.0

Dec 2023

It was ok

Location

First room was very dirty Second room I had to keep fixing the toilet

8.0 / 10.0

Dec 2023

The hotel was great. Friendly staff, room were great!

The location was fantastic, close to everything!!! Breakfast was not ready when we left.

Serve breakfast just a little earlier.

10.0 / 10.0

Nov 2023

Very pleasant stay

Size of room was nice. Very confortable bed and pillows. Location was good too, a few blocks from City Tower.

Lighting was a bit dark,

10.0 / 10.0

Nov 2023

Great Stay!

The staff were exceptionally friendly and the bed was very comfortable!

Nothing at all

8.0 / 10.0

Nov 2023

Overall pleased

Location to downtown

The tub was worn

7.0 / 10.0

Nov 2023

Great, but small things disappointing

I loved the location, the dining available and the staff.

The tv did not work other than 20ish channels. I couldn’t screen share and of course nothing of interest was on tv. I was very disappointed. I came from a dorm so this was one of the most important things to me. The shower water pressure was also poor. The pillows were also pretty firm. I typically prefer them softer and fluffy.

10.0 / 10.0

Nov 2023

Stayed for one night only . Check in was smooth and room very comfortable.

Central and close to places of interest like rock and roll hall of fame . Parking in underground .

Parking was expensive.

8.0 / 10.0

Nov 2023

It was a very nice stay. I slept great!

Location and convenience of parking garage. Very clean

Rooms should have USB ports in them

9.0 / 10.0

Oct 2023

Se não fosse o episódio do check in tudo teria sido nota 10.

Acomodações e ótima localização.

Os funcionários do front desk não encontraram a minha reserva que foi feita pelo booking. A gerente que me atendeu não fez o mínimo esforço para resolver o problema. Felizmente tive um excelente suporto por parte do atendimento por telefone do booking que conseguiu me ajudar e resolver o problema.

3.0 / 10.0

Oct 2023

It was disappointing

Location, staff and bed were great.

I had the king suite and for what I paid I was very disappointed. Room was dingy and ragged. Bathroom was horrible. Wallpaper peeling off the wall, tile baseboard falling off. Toilet didn’t flush correctly, and then there was the shower. It was disgusting when I first got in it I noticed it was just not clean. I almost wore crocs in it. I definitely don’t think it was cleaned after the last guest or maybe even the guest before that. There was long black hair all over the shower walls and floor

8.0 / 10.0

Oct 2023

overall good

location, room

paying for parking, room was not ready when we checked in at 1600 (which was the check in time)

3.0 / 10.0

Oct 2023

A pain in the a#$

I've been using Booking.com for years and never had an issue changing the form of payment at the hotel. When we checked in, we provided the front desk a different credit card for payment since I had used by debit card to hold the reservation like I have done numerous times. The hotel not only charged by boyfriend's credit card they also charged by debit card which I've been trying to rectify for 2 days now.

3.0 / 10.0

Oct 2023

Going to Hilton next time

The view was nice

The staff was rude. The cleanliness was below expectations

8.0 / 10.0

Oct 2023

Decent hotel

The hotel is really close to the whole of downtown and the room and the facilities were nice and clean.

The staff were helpful but not the best for helping book cars - gave us a phone number and left us too it.

FAQs

How much does this hotel cost compared to others in Cleveland Heights?

The average price for a rental in Cleveland Heights is R 2,483 per night. This rental is R 965 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Westin Cleveland Downtown. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Westin Cleveland Downtown pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at The Westin Cleveland Downtown?

We found 10 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and parking.

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Pets allowed · Air conditioner · Internet / Wifi

This Hotel for R 1,503 in Cleveland Heights, is perfect for your next (business stay, family stay, couples stay, getaway vacation, etc.)

RRRR

The Westin Cleveland Downtown

Hotel in Cleveland Heights, OH

Reasons to book

About this hotel

Amenities

Map of Cleveland Heights, OH

Nearby attractions

Available Rooms

Junior Suite, 1 King, City view

Guest room, 2 Queen

Guest Room, 1 King

Larger Suite, 1 King, Sofa bed, City view

Standard King Room with Roll-in Shower - Mobility and Hearing Accessible

The Westin Cleveland Downtown

Hotel in Cleveland Heights, OH

Reasons to book

About this hotel

Amenities

Map of Cleveland Heights, OH

Nearby attractions

Available Rooms

Junior Suite, 1 King, City view

Guest room, 2 Queen

Guest Room, 1 King

Larger Suite, 1 King, Sofa bed, City view

Standard King Room with Roll-in Shower - Mobility and Hearing Accessible

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Cleveland Heights?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Westin Cleveland Downtown pet friendly?

What amenities are available at The Westin Cleveland Downtown?

Explore similar vacation rentals in Cleveland Heights

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