Sheraton Grand Chicago Riverwalk
Hotel in Streeterville, IL
4-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located in the heart of the Chicago city centre, this hotel features rooms overlooking the river and city skyline. Boasting 5 restaurants and bars, Sheraton Grand Chicago is just a 10-minute walk away from Navy Pier and Millennium Park.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Streeterville, IL
Available Rooms
Traditional Double Room
1 Double • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Traditional King Room
1 King • 301 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Club Double Room with City View - High Floor
1 Double • 333 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Club King Room with City View - High Floor
1 King • 333 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Deluxe Double Room with River View
2 Double • 333 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
9.0 / 10.0
The view! The Ambiance of the facility the way the staff was being kind and greeting you and wanting to help you and giving you the best of everything that you had asked for.
The burger restaurant was an open which is my absolute favorite but past that everything else was excellent!
4.0 / 10.0
De grootte van de kamer en de aanwezigheid van een lobbybar. Ook de ligging is geweldig. Veel leuke en goede restaurants en breakfast locaties in de buurt. Tripadvisor is daarin een heel goed hulp.
De receptionist koos er voor om een soort onverstaanbaar afro-amerikaans taalgebruik te hanteren. Gewoon niet te volgen en te verstaan, toch bleef hij gewoon doorgaan. Gewoon waardeloos en niet passend bij een dergelijk duur hotel.
Wat echter nog veel waardelozer was, was het feit dat we dagelijkse "Destination Fee" moesten betalen van € 25,-- p.p. per dag. Dus het dure hotel werd nog veel duurder. Ergo, het bedrag op de site van Booking.com komt niet overeen met het gefactureerde bedrag.
Na een beetje doorvragen werden we ineens te woord gestaan door een nog chagrijniger type, die min of meer dreigende taal begon te gebruiken. Een flink getatoeëerde receptionist die mij gaat bedreigen kan gewoon echt niet !!!
1.0 / 10.0
There is nothing to like about this hotel besides the location.
This was my first time staying at Sheraton Grand Chicago Riverwalk and the entire experience was awful. I booked the Illinois Suite for three of my friends and I for one night, July 20-21. The only reason we choose that room was because it had two double beds, one queen pull out sofa and a kitchenette. When we arrived to the property we were greeted with not very friendly attitude from the front desk person. We knew our room probably wasn't ready yet since we arrived around 11am. The front desk person said that they are completely booked and we now have a room with one king bed, but he offered two rollaway beds. Which we were not happy with but we had no choice so we agreed to go with it. We left our bags since the room wasn't ready and went about our day. When we returned back to the hotel after receiving the text, our room was ready. When we checked in I told the front desk that I wanted to make sure that we have at least 3 beds in the room since that was what I booked, he said that most likely they can only bring one rollaway bed due to safety and that we only have one king in the room. We got to our room and it was regular king size bed room, not a suite. I went back to the front desk to address it that it was just a room not a suite and that we need extra beds since there was four of us staying there. I got a big attitude from a third person I was dealing with. I asked to speak to a manager, the person said that the manager wasn't there at the moment. He said that it's a suite we just need to open the joining room door to the living room area which requires another key that we never received. He said that he'll work and the extra beds. I've waited another hour... no beds were delivered. I called the service desk and asked for the beds again and extra bedding. The lady apologized and said she's gonna put it on rush.
10.0 / 10.0
Only buffet available
Room neatness
Pleasant reception
Toilet too low
10.0 / 10.0
Muito confortável e perto de tudo.
Nada
10.0 / 10.0
La ubicación y el servicio nosotros cada año nos quedamos ahí con toda mi familia
10.0 / 10.0
The location is great.
The restaurants close early and cos of parking is way too high.
7.0 / 10.0
My room has no refrigerator and the shower sink was moving out of walls plus next door inside room was very lowed and they were your hotel’s employees who stay there at night and dad door between us and them . This is my third in that hotel and I never paid that much money all my life .
Close to the water and all stuff we’re very very helpful .
5.0 / 10.0
A localização e a vista do hotel são fantásticas
O pagamento foi feito antecipado, porém no check out, foram cobradas taxas extras e o estacionamento de um dia foi cobrado duplicado. no final da estadia ficou caro demais.
7.0 / 10.0
Locatie
8.0 / 10.0
Good location, clean and a beautiful view.
Tight beds for two people, and undue charges(I tried in several ways to understand the charge and no one, neither in person nor via chat, explained it to me, they just said that there was no error.)
1.0 / 10.0
I didn’t like anything about this stay. Customer service is terrible.
We attempted to cancel the room 5/30 due to our show on 5/31 being cancelled. They said absolutely not without charge and then didn’t have a room for us.
10.0 / 10.0
El lugar perfecto para conocer Chicago ,una vista perfecta al rio ,el personal genial , muy amables.definitivamente quedé enamorada gracias a la vista de mis amaneceres , totalmente recomendable.
La vista perfecta.
10.0 / 10.0
Every single staff member was extremely friendly. Location was close to everything you could want to do that was touristy.
They kept the in room refrigerator at a lukewarm temperature.
10.0 / 10.0
Friendly Staff
Nothing, I love this Hotel
9.0 / 10.0
Roomy, and clean. Easy access to the ri er walks. Nice and friendly staffs.
3.0 / 10.0
Location
I booked the river view and I called several times to booking and the hotel before our stay to confirm the view. However they gave us water view which is the lake and only the portion of the river. I asked the manager for a switch after I got the room but they refused.I went there for st Patrick day but I couldn’t see anything from my window( just a portion of river). So disappointed. Also, facilities were poor, only a small pool which was too crowded. Overall it didn’t worth the price, u can find better hotels with same price and same location.
10.0 / 10.0
Was greeted by Evi, so sorry I can't spell her name but she was AMAZING! Helped my Fiance and I out greatly. Room was great.
Entire place was great.
9.0 / 10.0
It is in a wonderful location, close to shopping, attractions, and restaurants. The room was clean and comfortable, and the staff was very friendly.
It had a "Riverview," but on higher floors, it is hard to see the river. Hotel does charge a resort fee, but that fee includes a daily $25 food & beverage credit (plus other benefits). We used the credit on room service for dessert.
10.0 / 10.0
La posizione, la tranquillità
Un po’ datata e ristoranti bar poco aperti.
Le camere silenziose e spaziose ma vecchie
7.0 / 10.0
Location
The pretended we had a “free upgrade” when it appeared to be the same room, perhaps smaller, than the pictures of the one I booked!
7.0 / 10.0
nice close to everything.
paying for parking and internet was a bummer
10.0 / 10.0
Location was perfect
10.0 / 10.0
Great location to major locations for shopping and tourist attractions.
nothing
9.0 / 10.0
Staff couldn’t be more helpful. Location was great and the facilities were good.
9.0 / 10.0
The location is great. We love how big the lobby area is. There are plenty of sitting areas, if you just want to relax while you are waiting on your group. My girls love hangin out at the lobby areas.
We enjoy Sheraton, we are heading back this weekend actually.
8.0 / 10.0
location
parking
9.0 / 10.0
El desayuno muy bueno y los meseros muy amables.
La hostess que me tocó, poco amable.
6.0 / 10.0
The property is centrally located. Great views and clean
They charge a resort fee that seems ridiculous on top of the room cost. The restaurants are too expensive within the property.
2.0 / 10.0
The location is superb. The Sheraton itself is legendary
The room did not match what the description said. I had to wait two and a half hours to check in. The room wasn't clean. The hotel wasn't clean. The staff wasn't very helpful. There was no light over the dinner table. It was just horrible. It was just really uncomfortable. I would never book here again and for the amount of money that I've spent it was just horrible. There was no kitchen at it and the wrong pacifically said it was and then when I called the hotel the young lady told me that in this Pacific room it was. It was the only reason why upgraded and it wasn't. How disappointed was I oh my god but there was a manager on staff Rene he is pretty much the best thing this hotel got going. He was very, very helpful to try to resolve the situation, though they may promises that they didn't fulfill. He was helpful in a lot of ways and I appreciate that. But overall don't go through the house of that. I went through just book someplace else fellas. Happy New years! 💝... FYI the pictures that I'm sharing are pictures from my hotel room. I rent it the Illinois one large bedroom almost $800 a night and the light fixture didn't even have bulbs in it but one the bathroom. It was just a medicine. Oh it was a mess you guys.
8.0 / 10.0
We loved the location
The beds were super small. The room was booked for four people and we didn’t fit in the 2 beds
10.0 / 10.0
Staff was very friendly and helpful.
2.0 / 10.0
Suzanne (the concierge) might be the nicest person ever. So is Fred at the baggage check.
They overbooked the hotel and tried to say they had no room for me and send me to another hotel at 11 pm. Then, when I insisted they give me a room it took more than an hour.
The wifi (which was VERY expensive 19 USD per day) was useless. The free conference wifi was significantly better.
The restaurants and bar were closed most of the time and there was a HUGE line up for the premade sandwiches. They also add on a TON of fees after you book. I am deeply unsatisfied.
9.0 / 10.0
locatie
beperkte openingstijden bar en die ene wat horkerige barkeeper die water koken voor de gevraagde thee wel erg lastig vond, koste zoveel tijd....???
9.0 / 10.0
Muy buen hotel
7.0 / 10.0
Location is perfect, the view of s fantastic. A lot of space
Destination fee is very annoying: when you see the price in booking you see it without taxes and destination fee, then you see that you have a $25 mandatory destination fee per day. When you book it you get a message saying that the destination fee includes pool, gym etc and a $20 food and drink credit….so you go at the bar where you obviously spend more than $20. I strongly believe that if the destination fee is mandatory….it should be just part of daily price instead of seen this little surprise at the check out.
7.0 / 10.0
Location
Food options
Expensive breakfast Buffett only
Cafe had limited choices for breakfast
9.0 / 10.0
Great location
8.0 / 10.0
The hotel is in good location though not the best to go around most of the attractions in Chicago. The breakfast quality was very nice with good variety. Room was in good condition and clean.
There were a lot of guest there for Chicago Marathon, but the hotel did not accomodate the runners to have early breakfast prepared. Destination fee was also something not worth. It was probably just the way the hotel trying to earn more.
10.0 / 10.0
Location was great. Staff very helpful
No refrigerator but they did offer one and brought one to room. No microwave
FAQs
How much does this hotel cost compared to others in Streeterville?
The average price for a rental in Streeterville is R 3,134 per night. This rental is R 1,217 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sheraton Grand Chicago Riverwalk. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sheraton Grand Chicago Riverwalk. Enjoy the water!
Is Sheraton Grand Chicago Riverwalk pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sheraton Grand Chicago Riverwalk?
We found 11 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
Explore similar vacation rentals in Streeterville
Explore all rentals in StreetervilleStreeterville travel inspiration
Read our blogGuides
Best East Coast Beaches and Getaway Locations You Can’t Miss
Budget Travel
7 Most Affordable Snowbird Destinations for 2025
Guides
Top Activities to Try in Panama City Beach, Florida
Guides
Top Things to Do in Gulf Shores, Alabama: Adventure and Fun Await
Local Culture
Exploring Miami’s Wynwood District: Street Art, Food, and More
Guides
Fun Things to Do in Ocean City, Maryland
Local Culture
A Foodie’s Guide to the Best Dining in Orlando, Florida
Guides
Top Things to Do in Oahu and Honolulu