Das es zentral liegt

Es sind 2 Zimmer gebucht worden, ich brauchte aber nur eins, weil 2 Personen abgesagt hatten. Kein Storno möglich doppelte Kosten. Kein Late Check Out

Very nice workers ! Brilliant location also Genuinely lovely place

Nothing at all

Very good location and a quick and simple entrance. A big mall and train station just around the corner and from walking distance of the city centre. The room which I booked (wellness room) was very well accommodated and had a nice design. The bath and sauna were very well to our expectations! Overall it was a very wonderful and pleasuring experience.

A bit of a cold swimming pool ;)

The room was clean and smart, with a large comfy bed. The bathroom was lovely, with an excellent, walk in shower. The location of the hotel is superb, right next to the train station, and within short walking distance of the main tourist spots. The breakfast buffet is exceptional, with a huge range of things to choose from. All the staff were friendly and helpful. The decor of the hotel is cool and contemporary. And an added bonus, is access to the swimming pool and sauna, on the top floor with views across the city.

Nothing!

Location

Very up market

I was really surprise about the hotel. It is located near the central part of Utrecht and central station. The personnel were very friendly and helped with each of our issues. The room was comfortable and clean, as the pool and wellness. I can say with confidence that the price matches the quality and comfort you get.

I did not notice anything.

The room was amazing & just what we were looking for with the private spa area in it. Everything was well explained on how to get things working and why the tub makes sounds etc. the bed was big and comfortable and the room is bigger than some apartments I lived in.

The shared spa area on top was very chaotic and did not feel comfortable or relaxing. We left again after a few minutes and a quick look around and rather enjoyed the private sauna and whirl-tub in our room.

location very good and staff very good

features such as in room sauna did not work. Rooms nice size but could do with some modernisation

Location is perfect, nice view on the station and no noise with the window closed.

Even though ideal sleeping temperature is 17-19 degrees, this AC was only able to go from 19-22, with 22 the standard setting that it reverted back to every time. And why does the AC only work with the lights on?! When I wanted to sleep in the dark, the room would heat up and I couldn't open a window because of the noise. Ridiculous design, and so unnecessary. There were also (blood) stains in the towels. When I told the receptionist about these things at checkout, she didn't seem to care at all.

Spacious rooms with nice bathroom(we stayed in a room without jacuzzi). Swimming pool area on 11th floor with a city view gives You nice feeling of being distant while staying in very centre of the city. Amazing massage experience, perfect way to relax.

Right after we entered the room we noticed that there is no water, minibar is empty, there is no slippers, no menu for room service and no robe. swimming pool area was mostly unattended and many people were walking there in their shoes. My robe together with room are was taken by maid from a shelve while I was swimming.

The Hotel is placed in the middle of the town, directly next to the main station, so we could walk everywhere. The room was quiet though and the bed extremely comfortable. The private whirltub and sauna were great and easy to use. Overall the room was very modernly furnished and left nothing to be desired. We used the pool everyday which has a view over the city. The staff was also very friendly and helpful.

The pool area was always wet and the floor extremely slippery. They put up warning signs everyday but that seems to be it.

swim and steam were great

pillows were poor quality and bed was too soft

Location, breakfast , room size, reveption (services).

Restaurant , beds (not comfortable), location of the TV. I have a very bad experience in the restaurant, I had ordered a hamburger and jad served me a humberger cooked maybe few hours before, overcooked , hard like a shoes,. I RETURN IT and they have servred me a new one in the old bread (which was also hard). The bed also was like a sea, no balance (room 702).

Location, modern design, spacious and good looking room, staff

Swimming pool not available The food offering at breakfast was excellent, but restaurant space far too cramped and uncomfortable