The customer service is very good. Everyone seemed to make it their mission to ensure we enjoyed our stay. We were regularly asked for our experiences and they responded well when I had an issue. The room was a great value for the money we paid: it was spacious, clean and had a great view. It's a great value for those wanting 4 star accommodations and I would compare it to the other top hotels in Hanoi (I've been living here for 10 years and have stayed at all of them).

There were only two minor issues. The first is the location. I live in Hanoi and the hotel is just not located anywhere where tourists may want to go. There isn't much in the immediate vicinity unless you know Vietnamese and are confident using local services. I will say that there is a popular vegan restaurant just across the street (for you fellow vegans). The only other issue I had was the elevator keys kept malfunctioning. It happened 3-4 times and I had to call the receptionist for assistance each time (good thing they have phones near the elevators.

Exillent Experience Staff is So nice Fully Corporation

room and dinning area

swimming pool area , water is not warm

Clean

Room

Breakfast

They provided free extra bottled water when I asked. Comfortable lounge chair (pic). Sufficient table top surfaces. Large bathroom and great shower. Easy to open curtains to panoramic windows and one window can be opened for fresh air. One-handed bath sink faucet. Fast hot water. Easy to reach electrical outlets, although, could have used one above both bedside tables. Soft close cabinets and drawers. Padded headboard and under bed. The entry door can locked open to bring in suitcases unencumbered. Great cleaning staff! Hotel offered to clean five articles of clothes per day free if I stay a week {same day service). Breakfast buffet is extensive with attentive service staff. An extra thank you to staff that smiled when greeting and passing. That made my stay extra special.

The room fan is always on, however they said they can turn it off when requested. There are no drawers for clothes. Cabinet door and drawer handles have sharp corners and hurt my 66-year-old hands (pic). WHAT EVERY HOTEL NEEDS: A filtered water bottle station to fill up reusable water bottles. Using a top sheet for the bottom sheet doesn't work as well for quests as a fitted sheet bunches up during the night.

nice

The receiptionist - Uyen - is really helpful and amiable.

A brand new hotel near Hanoi University (Trường Đại học Hà Nội). The facilities are excellent, the staff well trained, and room service is fair priced. Perhaps the air-conditioning in the bedroom should be set-up to a lower temperature for better sleep.

The fitness center temperature was always at around 30º degrees, which is rather high. The issue is that it has floor to ceiling large windows and since it is facing south, and there are no curtains or shades, and there is no natural ventilation (the doors to the swimming pool area and the guest lifts area are closed); it gets very hot. I suggest to the management to install shades on the windows, and also create natural ventilation east-west perhaps via the swimming pool area and the guest lift area.

The Staff were excellent. Ever willing to help. I would easily offer 5 Stars for the staff alone.

The Location i not suitable for my purpose. Approximately 11km from the City centre. 11km in Hanoi is not 11km like my country where traffic is smoother. It would be more suitable for those who has business nearby. Surrounding area still much to be desired. As for Quality of Rooms its Excellent. For a Foreigner i had to rely on Ehailing or Taxi but during my stay it was a bit difficult to get one. Perhaps the Hotel should have Transport facilities for Transport.

nice room, good service

We were upgraded to a suite for our anniversary and a cake was in our room along with fresh fruit. The breakfast was al a cart and done nicely!