Location, comfy bed and room

Didn’t appear to be many staff!

Location

Not at all value for money

Location

The first room we were allocated was filthy

Perfect location, almost in the center of the shopping area. Very spacious rooms. Parking under the property (15 GBP/day) . Good Breakfast.

A bit run down.

Big bed

Good location

Although I had a booking.com discount code, could not use it as no where to add code to booking. Gents toilets unusable.

Ottima soluzione per la visita del centro città e delle Terme Romane.

Il parcheggio a pagamento che non viene specificato all ‘atto della prenotazione

Superbly located with nearby parking. Room clean and specious. Breakfast buffet was everything you could wish for.

zeer goede locatie, op wandelafstand van het historisch centrum van Bath. Ruime, openbare parking vlakbij het hotel. Zeer verzorgd en uitgebreid ontbijt. Ruime kamer met voldoende plaats om bagage te plaatsen.

The property is in a great location. It’s a very short walk to the centre. The beds are comfortable and the room clean. There is a nice bar and seating area and the breakfast offers a good choice of items.

Not really dislike anything but the rooms are pretty small if you don’t upgrade. At breakfast they could offer crusty bread or rolls rather than plain white bread and sourdough

Great location , room was fantastic

Check in at reception was slow , waited about 5 mins to be seen.

Location.

Ontbijt erg goed met voldoende keuze

Zogenaamd uitzicht op rivier achter hotel, echter uitzicht op een zwart plat dak en geen rivier gezien :)

Location. Right in the city centre

Diversity of the breakfast

The staff were brilliant. The thing I did find disappointing was they allowed dogs in, if I had known I wouldn't of booked. On Sunday I found it annoying that house keeping wasn't done and I had to ask for the towels to be replaced. Sunday breakfast wasn't good, no glasses, no cups, the coffee machine wasn't working properly, though Monday there were no issues

See above

The bed was comfortable and the location was good.

The bathroom and the lifts were so small and I'm claustrophobic. The tile grouting in the shower was black and needed replacing. Stepping out of the shower cubicle, I stood on the doorstop that had no top on it = very sharp and cut my toe. Nozzle would not attach on the hairdryer. Coffee and fruit served at breakfast were tasteless. Staff were ambivalent towards guests.

Staff were nice Rooms for nice

Room wasn’t spotless Breakfast wasn’t the best

Ottima posizione: cinque minuti a piedi dalla zona pedonale e con parcheggio proprio sotto l'albergo; purtroppo a pagamento e senza affiliazioni con l'albergo (mi sarei aspettato qualcosa di diverso da Hilton). Ottima la colazione con una bellissima sala e personale molto cordiale. Mi è stato fatto un upgrade gratuito della camera, è diventata una quadrupla vista fiume ma il divano letto non era pronto (sistemato in 10 minuti).

La pulizia dei vetri delle finestre (macchiati dai bisogni dei gabbiani). Neanche una bottiglia d'acqua in camera: siamo dovuti scendere al bar dell'albergo e pagare più di 3 pound.

The location was perfect, staff very friendly

Room was not as clean as I expected

Perfect location Nice bar Lovely breakfast Quiet

Room was not clean - there was litter down the side of the bed and the bathroom wasn’t clean (hair in the shower) Room was small

Good central location. Would have liked more choices for breakfast.

Had a noisy air con unit outside our bedroom window. Couldn't have the window open at night.

Good location Good breakfast with excellent staff and service

Evening meal disappointing not as good as when I stayed last year

Good location, easily accessable.

Everything was professional

Room was good size. Reception staff were excellent and enjoyed our warm cookies on arrival.

Carpark is a little difficult to negotiate but it isn't part of the hotel. The bed was bit too firm for me and the pillows were too flat.

Location was great! Very short walk to the Roman baths area. Parking was payable but cap at 15 pounds which is reasonable by UK standards.

The pillows were a little dusty. Both my kid and I had itchiness at our necks in the middle of the night (we’re both with sensitive skin).

The staff are very friendly and their local knowledge and recommendations for sites and restaurants to visit was very welcome. The breakfast was really nice, there was plenty of variety and again the staff were really lovely.

Breakfast and location good

Lack of hotel car park and high cost of nearby one Fairly basic dinner menu

Location Breakfast Restaurant & Bar Staff

Room not ready on arrival Uncomfortable bed

Excellent location. Right in the heart of the City of Bath.

Expected a bit more luxury in the room. A bath would have been ideal. Also robes and slippers! for a King size Superior Room - expected it to be a bit bigger!

The convenience to the city.

I was overcharged by more than £100, a fact that I only uncovered by viewing my bank statement. The whole establishment was understaffed, and this led to problems checking in, the cleaning of the property and the accuracy of the administration.