Location excellent for my visit to family in the area. Room clean, warm and comfortable.

This is the third time I have stayed at the Potter's Heron, and the buffet breakfast is not so good as it used to be. Scrambled egg was the only type on offer and seemed to be made with dried egg, and the mushrooms looked dry. It seemed I was expected to make my toast when I selected my breakfast and use the same knife for buttering cold toast. I like my toast hot so made it after I had eaten my egg and bacon etc. so then had to ask for another knife which seemed to mystify the waitress. I suggested they should leave fresh knives by the toasters, but it didn't happen while I was there. There seems to be a problem with coffee. The first morning it was so strong it was undrinkable, and after that too weak. If they offer a self-service breakfast then they need a proper coffee machine. I wish they would go back to a menu and waitress service for breakfast as it was the first time I stayed here. Buffet breakfasts are always cold by the time you get it back to your table. My bathroom was clean, but the grouting look grubby and there had obviously been a leak from the bathroom above at some time so the ceiling was stained as was the grouting.

Parking easy. Comfortable bed. Main building picturesque.

Rooms require decorating. Faulty shower dangerously hot and uncontrollable. Not sufficient tea, coffee etc for our two night stay. Too expensive for what was offered.

Location.

Rooms not serviced for 3 days. Someone's trousers left in wardrobe. Carpet had not been hoovered.

Visually very nice. Bar and reception area nicely presented. Staff all friendly

Slow service. Dinner and breakfast. Seemed understaffed and staff doing their best just not enough of them

Breakfast excellent. Bed was really comfy, had a great night's sleep

Dinner was a disaster. 80% of the menu was not available. I ended up choosing the steak @ £32, vastly overpriced. Very small. The meal was clearly prepared using frozen and microwaved prepared ingredients ( frozen chips etc). Not what you would expect for a £32 main course. My colleague ended up having to choose the chicken, again this did not live up to the description on the menu. The Chicken was small dare I say "a poultry portion" again served with frozen chips and swimming in what can only be described as a watery sea of Madeira sauce. The whole dining experience was shambolic!

Bed was comfortable

Dark, stained carpet, dusty, stale smell. Waiting around for receptionist (multiple times), no info in the rooms, very cold.

Good location for purpose of visit, breakfast was good and bar staff were pleasant.

Outdated rooms and overly priced. Payed for a bottle of champagne to go to a room and this was not done.

Lovely building and setting. We went for a party

Cost of rooms, which were basically bigger premier inn rooms, price didn’t include breakfast.