The school holiday activities were fantastic, especially the reptile encounter and the staff hosted kids activities.

We liked the pool area, and the location to the esplanade was fantastic. The parking was a great rate and the layout of the hotel was easy to navigate.

We booked the Novotel after a recommendation from a close friend. We booked about 6 months before our trip and paid extra for a pool view, needless to say from the picture below we paid for a very obstructed pool view. The room was comfortable but definitely in need of some work. The towel rail was falling off the wall and some other issues, it didn’t affect the stay but when your paying over $300 a night you think that it would have some upkeep to it. There was also little ants/bugs everywhere in the bathroom. Most of the staff were friendly and lovely, but we definitely encountered a few having bad days. We paid extra for the buffet breakfast and on our last day we had to leave by 6:20am to return to the airport, we were out of the room and checked out before 6 so we could eat and leave but this happened to be a morning when a content creator was in there taking pictures at 6am shutting the restaurant until 6:15am, we had 3 minutes to grab something and leave. I wish that they would have done this before the restaurant was open so it didn’t affect those of us having to catch flights.

Room was quite large. Good views of the pool area.

Very noisy by other guests - yelling, laughing out loud, kids running up & down hallway bouncing a ball. There should be a sign in the hotel & floors to advise guests of noise levels. Ants were in the bathroom.

Location. Resort style pool. Spacious room. Helpful and friendly staff.

The pool and sand play area for kids. Also the food and service was great, a very beautiful hotel.

It would have been great if there was a kids club or a nanny service.

The outside facility is great. Although more emphasis for guests to stay near their kids instead of at the outdoor dining area whilst their kids are in the pool should be emphasised. I had to save a kid from drowning

The rooms are tired and out of date. For the same amount of money you can stay at the Crystalbrook in a brand new modern facility.

Great pool and kids program

Paid for a kids beach bucket to be in the room for my daughter, but never received it.

I had a very relaxing stay while waiting for my family to join me from Melbourne. I enjoyed sitting by the pool relaxing and catching up with lots of reading. My first visit to Australia has been very good so far.