The staff were top quality the lady on reception was 2nd to non the breakfast was amazing

Was a little unclean but not to much to worry about

This hotel could do with an update. There was zero sound proofing. We had little sleep due to rowdy guests arguing all night and the patter of children footsteps from dawn. The staff were nice.

Our bathroom was minuscule (size of a table).

the bed. very well run. we were able to upgrade with a sea view . he breakfast was perfect! great set up and will definitely go back

not the best welcome from the female receptionist. the male attending made up for it.

The room was clean and dog package was set up for our arrival. Male staff member on reception was extremely friendly and welcoming.

As we weren't in the main breakfast room (due to having our dog) we were in the bar area and had to go and find waitress staff to order from the menu. Service was extremely slow and by the time we were given some toast it was stone cold. The young staff were friendly, but when asking if I could have an alternative milk due to being dairy intolerant, she was unsure whether they had any to give me. So I had to go find a more senior member of staff to see if this was possible. They seemed to be focused more on the breakfast room, than the other people in the bar area with dogs. We were ignored a few times when trying to catch staff attention. Our room was situated on the first floor, right above the bar area. The first night we didn't go to sleep until 12:00 as there was music playing in the bar (so coming straight through to our room) and as we were in one of the rooms at the beginning of the hallway we could hear every time someone was going into their room. Doors and walls were thin and you could hear every noise. We asked the receptionist the next morning if it was possible to move rooms, maybe further away from the bar or on the next floor up. She was quite rude, knowing that we had no sleep, she gave no apology or alternative options. Our second night we ended up checking out at 11:30pm and driving three hours home. There was a wedding party on which finished around 11:00, however staff were then clearing up and making so much noise afterwards. The wedding party were shouting and being loud when leaving or going back to their rooms. One of them heard our dog bark and then decided to torment her even more by creating more noise as he was going into his room. It's a lovely hotel and has a lot of potential. But the staff and added events let it down, I understand we weren't able to move rooms but an apology would have been appreciated and some acknowledgment about the situation. I wont be staying here again.

Excellent breakfast

Just a few signs of tiredness around the decor of the place. But a really enjoyable stay. Thank you

Room was lovely the staff were great the food was amazing very relaxing and enjoyable stay

Wasn't nothing we didn't like

location/food

bathroom in our room was a little dated and needed a freshen up

Staff where amazing and helpful

Everything from start to finish

Location, Cosy atmosphere, Friendly staff, great breakfast, Room was clean

Nothing it was lovely.

Friendly staff, well stocked bar and extremely comfortable and clean rooms

None

Location, relaxed and great staff, so friendly and helpful. On my birthday they did a special glitzy birthday message on our bed.

Nothing

Lovely staff, room was pleasant and the location was incredible.

Breakfast excellent. Location brilliant. Views fabulous

Bathroom had no shelves and nowhere to put anything except on the floor. Supposed to have room service every second day. Only had it once in a week. Had to ask for fresh towels 3rd day and again 6th day. We were left milk couple of days but shower gel only once. Not good choice of menu for the evening. OK if you like burgers.

Hotel was spotless, food was great and location fantastic.

location and view

I had the vegan breakfast which was very nice, quick and friendly service.

I have been here a couple of times with friends but this was the first time I brought my family !! It was my little girls birthday and she loves Newquay and the sea so I knew she would have the best time at this hotel!! X

Nothing that I didn’t like !! It’s always a pleasure to stay here !!!

Location Nice aesthetic downstairs

Staff wasn’t very welcoming Room/bathroom was small Room wasn’t cleaned during the 2 night stay