Loved the ambiance of the hotel … it felt like an old palace with beautiful decor and large sizes of the rooms and bathrooms … amazing in every way!

Nothing.. everything was perfect albeit the rates were on the pricey side …

Very welcoming and friendly staff, great spacious rooms, and very comfortable all in all. Had two connecting rooms with our three kids and we had everything we wanted. Would definitely stay here again next time!

Courtyard rooms have no view at all (wasn't a big deal for us as we were out and about all day anyway)

Location is nice but the Hotel itself is overhyped and overpriced for a "normal" Stay. If you need people to look at you then it’s maybe the right place. If you need boutiques in your hotel it’s right. Otherwise it is just over the top. Rooms are rather on the small side, comfort and bathrooms are ok but not exceptional. Balconies are ok but not mindblowing (for the price). There are definitely better hotels

Value for money is ridiculous. Balconies are shady, room service only serves until 9pm and both staff and guests are just off that planet.

amazing hotel perfect service wonderful food. everything just amazing.

nothing, all was fantastic.

Is it better to have loved and then lost, or to never have loved at all? That is this hotel experience in a nutshell. Everything was exceptional from the pillows to the concierge, to the hotel Grill and the ambience. The staff was exceptionally friendly at reception. The rooms were incredibly large, clean, and well-furnished. The beds are turned down for the night and you quite literally sink into the pillows like Goldilocks. There were also an abundance of amenities from the obligatory toilitries, to complimentary sewing kits and snacks/wine upon arrival. The stay also included laundry and shoe shine service, conveniently made available within the room. Attention to detail is an obvious utmost priority here! The Hotel Grill was another phenomenal experience. Our server(s) (a young blonde gentleman and another young man with a crystal tennis bracelet) were knowledgeable and accommodated our tight schedule. The food was a delight, we had the chateau briande and the truffle-parmesan pasta. Even the doormen were so incredibly kind and helpful, assisting us without hesitation and seeing that we got where we needed to be with a taxi no more than 5 minutes away at any given time. I truly did not want to leave, and I found myself wanting to live here like The Suite Life of Zack and Cody. 10/10!!!

Quite literally the only thing amiss was the shower door in my room (306) creaked REALLY loud when I opened/closed it. C'est la vie.

We stayed in a lovely junior suite overlooking the Alster. We loved the central location of the hotel, the beautiful art deco rooms and the excellent old world service provided by the staff.

Quite expensive

The location is good and also majority of the staff except a lady at the reception. She really needs to change her behaviour

A lady at the reception