ubicación

check out demorado, personal muy lento, no contestan en recepción ni en servicio a la habitación, colchones viejos

location is great no doubt also breakfast was great

my room was expensive for what I normally pay, it felt very small. pool was closed and very small. my dad had an accident in the bathtub while showering and I called 3 numbers in panic and nobody replied so I had to speak with the laundry service to pass on my message, staff to a while to arrive. luckily was not a major event.

La situation de l'hôtel, dans le centre de Buenos Aires, dans un endroit assez calme. Le petit déjeuner copieux. Le rapport qualité/prix pour un hôtel de centre ville.

Chambres supérieures un peu cheap, notamment au niveau de la salle de bains mal conçue. Climatisation trop bruyante. Pas de service de parapluie pour sortir. Attentes interminables au check-out avec deux guichets seulement.

El desayuno fue muy completo. Buena ubicación ya que se puede acceder al microcentro y a varios restaurantes caminando.

La habitación no contaba con las comodidades y detalles que son frecuentes en otros hoteles de la misma cadena en otros países, por lo que nos decepcionó.

Somente da localização.

O hotel não é 5 estrelas, as fotos não condizem com a realidade. Está decadente, precisando de reformas urgentes. Tive péssima experiência neste hotel, me cobraram valor diferente da reserva, fui obrigada a pagar com cartão, pois em dinheiro eles me cobrariam um extra de 21% de iva, imposto que só é devido aos argentinos. Fiz a reserva para pagar na acomodação, tarifa mais alta, para me beneficiar do câmbio da wester union, mas eles cobrariam um valor abusivo a mais, equivalente a quase 30% do valor no booking, calculado sobre a reserva em dólares. O café da manhã muito fraco, ficamos 8 dias e muitas vezes todos os pães doces eram do dia anterior, estavam duros. Pouca variedade de frutas, sucos de caixa, pão fatiado de pacote, café passado, sem opção de ao menos um capuccino. O hotel é no MÁXIMO, mas no máximo mesmo, 3 estrelas. Funcionários descontentes, mau humorados, limpeza muito fraca. A piscina pequena, pouco espaço e poucas cadeiras, sem falar nos guarda sóis e espreguiçadeiras. Gastei muito mais que o planejado. Ficamos numa suíte Júnior, que era pra ser algo melhor, mas não tínhamos tomadas para carregar os celulares ao lado da cama. Visivelmente hotel da algumas décadas sem manutenção. No primeiro dia ficamos sem frigobar, pois não funcionava, a cortina caída, as tomadas não funcionavam. Não indico e não voltarei. O hotel prometia táxi para o aeroporto de cortesia, MAS NÃO ERA VERDADE, tivemos que pagar.

La gentileza del personal

que me dieron una habitación con camas individuales y yo dije que viajaba en pareja, pero después de mucho quejarme me lo resolvieron y prepararon la cama matrimonial

El hotel es excelente... Terraza con una vista divina, camas super cómodas y desayuno increíble!

Bastante demora en el check in.

元々City Hotelという名門ホテルだったのをNHグループが買収したもので、造りは素晴らしい。部屋は寝室と居間に分かれていて、バスルームも広い。食事は地下の食堂ながら、メニューも豊富で申し分ない。 ５月広場や大統領府の傍で、隣には快適なPertuttiカフェがあってロケーションも申し分なし。

繁忙期に泊まった所為か、チェックインに２時間以上かかった。長蛇の列が出来ているのに僅か２名で対応してる。 あり得ないでしょう！ 朝食のメニューやサービスは完璧だったのに、フロントの人材不足が気になるところ。

Conforto e localização

Serviço de reposição das toalhas

Petit déjeuner en supplément mais superbe. Très bon emplacement, à deux pas de Plaza de Mayo. Place en face du maison de change, parfait pour changer les USD à bon prix. Parfait si on veut aller à Puerto Madero, San Telmo, Centro ou Recoleta.

Wifi ne marchant pas bien du tout dans la chambre.

El personal muy amable el desayuno muy bueno la habitación cómoda. En general todo muy bien . La ubicación excelente

El internet no era muy bueno

Need to have some maintenance… The entrance has a very old carpet It was closed at night and did not have signals

Rooms were old, same as TV. The curtains were old and without color The housekeeper never replaces the toilet papers and the towels. We need to call each time

Good location. The room was very big and quite comfortable.

Slow check-in and check-out. Not enough chairs for such big room.

Location and structure

Nothing

Location

Nothing

Nothing.

It's not a 5 star hotel, may be 2 star. Dirty, bad service. The price is excessive in relation to the services. It has flaws that are not acceptable for that category and the price charged. The rooms and bathrooms are old and rundown, air condition makes a lot of noise, the wifi do not work in the room. There's a coffee machine but you have to pay for the coffee capsules. We had to ask every day for bath foam, shampooing, towels... We wanted to speak to the manager, but they said she/he was on holidays.

The location is excellent: at the corner fom the Plaza del Mayo. The breakfast is also excellent, with different options everyday. The staff was also very friendly and provided me with everything I needed. the rooms were comfortable. I recommend it.

The only negative aspect was the wi-fi connection that at times did not work very well in my room, but it wasn't something that bad. Another curious aspect is that the restaurant was closed during the weekend. The food from the room service could be a bit better. But, again, the hotel is an excellent choice, and those aspects are small details.

Everything was quite well apart from what I will write in the negative comments.

My stay was alright, apart from the check-in experience. The staff in the reception was okay except for a guy called Alejandro Basques, or Vasques, - who works in the night shift. This person has certainly either no training, or he received training in some low-level pension. Therefore, he has no idea of customer service. He was super rude, and showed no sympathy whatsoever to me, a client who just arrived at the Hotel after 24 hours flights with lay overs. Here is what happened. I have booked my room months in advance, as I came to Buenos Aires in business. To avoid any problems, I tried to pay for my stay ahead, for which I contacted the staff months in advance. My request was rejected, and I was sent a special link to update the credit card for the company card. When I arrived, the Hotel charged the company credit card, and it did not work. I was already frustrated because I really tried to pay in advance to avoid that. In the middle of all this frustration and after 24 hours of traveling, this Alejandro Vasques ordered me in a very rude tone that either (1.) I should call the company to sort it out (it was 4 AM in Europe – which he didn’t care), or (2) that I should pay in cash (more than 1.000 USD). Otherwise, I could not go to the room. I was really grossed by the whole thing, the way he dared to talk to me, and these preposterous terms. First, I wanted to pay my room in advance and my proposal was rejected, to now be treated like this. Then, why couldn’t I solve the problem a few hours later, when I could call my company after having some rest? I am still haunted by this experience, and I try to make sense of it: how could someone be allowed to work in hospitality, in a five starts hotel, behaving and treating clients this way!? I am shocked for a person like this having a workplace at the front desk of a NH Hotel. How disappointing…

Wonderful staff. They are professional, helpful, and polite. Every employee in this hotel goes above and beyond, from the front desk managers to the waiters and receptionists at the breakfast bar. Melina especially was very personable and kind. Phenomenal location.

The rooms were not cleaned properly. There was a lot of dust in the desk in the living room as well as around the couches. The other big problem is the noise. There is noise from every angle. I changed suites twice. The first time, there was noise from upstairs hotel entertainment. I did not sleep and had work the next morning. The second time, there was noise from a shared hotel lounge (I was told by the front desk). The final suite had noise from the street. I was wearing noise canceling plugs but still could not sleep. I stayed 8 nights and was only able to sleep well for two. As this was a work trip, it was catastrophic. The beds are nice, but the split is obvious and sn be felt at night.

Service

clean and well located, attention of the staff, Mariel of Guest Relation helped to have a great stay

nothing

The staff was extremely helpful and answered a lot of my questions. The location is decent, but there are better places to stay if this is important to you. I don't think the breakfast was that great. They gave me good sized room with a nice view, but the curtains were not long enough to cover up the sunlight coming through in the morning.

The hotel is outdated and in need of upgrades. Why is there a phone in the shower?? I've never seem something like this before haha. I heard some noise coming from the neighboring suite, so they should also add noise canceling. It wasn't a huge amount, but enough to warrant it needing to be addressed.

Great location to travel around the center Buenos Aires, Plaza de Mayo is right outside and takes about 5-10 minutes to walk to Puerto Madero. Amazing staff, the guys at the lobby are always looking out for you and eager to help.

The room is not that spacious, bed is right adjacent to the wall next to the door, and it smelled when I first got there. My sister stayed in the same hotel for the same price but she got a desk in her room and I didn't. I usually keep my training up when I'm away so I use hotel's gym quite often when traveling. When I opened the gym's door and saw the equipments, I closed the door and walked away... the hotel should spend some money to buy some equipments