The warmness and superb service of all the staffs. They are so generous in giving help. We can 100% recommend the place. Everything you need in one roof , the shoppings mall with many restaurant, banks, business things are there in one roof. No need to go out of the hotel.

The common toilet in the breakfast room and to the mall. They are always stock and less pressure in the toilet tank.

Very nice hotel. Good location connected to Robinson mall very convenient to get groceries and places to eat. Cross the bridge and you can get to MRT to go places faster than taxi or grab. A lot of good choices for breakfast and staff are amazing, courteous and respectful. Respond right away when you call for something.

None

New rooms

Nothing

Very accommodating

N/a

checking in and out were fast, breakfast is good with a wide variety of dishes to choose from.

its undergoing renovation so you can smell paint at the corridors.

Front desk staff were courteous and friendly! They were also accommodating! I also want to thank the restaurant staff, they catered to our every needs! THANK YOU TO THE STAFF AT FAB RESTAURANT! We will definitely come back!

None

Location, staff, breakfast

Outdated rooms, walls and carpet along the corridors are looking cheap.

Location wise it is very good. The hotel is near different establishments such as malls, offices, and transportations. The hotel staff are very accommodating and even provided us an upgrade about our room. I also liked the toiletries provided.

The room is so cold even if we have turned off the aircon which makes a bit uncomfortable.

spacious room & location

Staff was very helpful and friendly.

TV was not working. TV channels were snowy and blurred. According to reviews, this was already a problem 2 months ago and they did not fix it.

It’s easy to work with staff. The location is convenient and easy access to Robinson’s Galleria Mall.

The bed was a tad hard for me. But I managed to sleep nonetheless.

Check in was easy

The TV in my room did not work at all, and staff could not fix. The building and rooms are old and grubby. There was a bug in my room. There were not enough towels. Gym was dirty. The pipes smelt bad.

Internet speed was very low in room. Gym was overloaded, it’s in case of not only hotel guests can use it.

Great selections of Breakfast buffet, Staffs are great.

Didn’t refills some of the toiletries, Minibar is not included.

Breakfast was great, the views from the hotel were beautiful. It was great to have access to the shops.

It would have been good to have an indoor pool and an all day menu doe room service

The best hotel for a staycation

Nothing

The lication and the staff are very helpful

The hallway seems to be newly painted and therefore you can smell the paint every time you go out of your room/suite

Breakfast was Ok. Many varieties of food choices. It is connected to Robinson Galleria, you can shop instantly. Gym is quite big.

Room is kinda bit old. We saw small cockroach on the wall. Next room of us partying at the middle of the night. I called the reception and said that they will send security but the noise didnt stopped.

"Staff Service, the newly renovated rooms and the breakfast buffet is better now. And of course very convenient is that the hotel has direct access to the mall.

None.

Accesibility

the smell of paint

Room Very comfortable Breakfast GREAT !!! Location Awesome; everything is within your reach.

The smell of the Room Air which seems to be a scent of a Pest Control Chemical. My husband can tolerate it; I was a bit annoyed during sleep because I am really very sensitive to “abnoxious” smell; including from cleaning chemicals which trigger my natural defense mechanism characterized by abnormal (sticky) salivation, slight cough, and/or unpleasant breathing experience.

Location and friendly staff

Location is convenient. Food is good. Restaurant staff very helpful and accommodating especially Zack. Eddie and Angel. Security n concierge is good.

Housekeeping can be improved. Hotel smells a bit musty at the lobby. In the room n at the tunnel going to the mall

Comfortable room,friendly helpful staff,convenient.

More smoking lounges.

The breakfast was very nice and the staff were very helpful and friendly. The room is nice and very clean it

To update the bathroom

very convenient. it made my stay easy

waiting for the elevators

The location - it was near where we needed to be.

Our stay in Holiday Inn was the WORST among all of our bookings. The rooms smelled like damps and the carpet is still wet. Not enough bathroom amenities and the tub was yellowish already. The bed, oh my gosh, it eas very uncomfortable to lie on and the pillows are useless. They have a QR code where you can request stuff and other things but IT DOESN'T WORK. I booked for a massage and had to call the spa TWICE just to let us know that they did not receive our booking. The in-room dining food was blah, the ice smelled like molds and had to call three times each time we need to bus out. They were nice though to lend us utensils.

The reception, especially angel,the upgrade, and the room

Bar 1 was closed

Organized

No complaints