Humidité dans la chambre. Chambre vétuste.

Well cleaned!

The junior suite I booked was clean, but there were two issues with the window and the air conditioner in my children's room, which made me concerned for their safety. However, when I contacted the reception, the problems were quickly resolved. The staff members were professional and friendly, the hotel had a pleasant smell, the food was delicious, and the entertainment was great.

Tout était parfait séjour de rêve

Ras

Ducha nueva, funcionaba muy bien, buffet variado y amplio

Instalaciones parcialmente obsoletas, limpieza un poco justita. En mi opinión, un todo incluido del caribe versión simple, pero el precio el mismo o más

Everything was great, the staff , the pool, the room, the food , the beach. I really enjoyed my stay at this hotel.

One thing I may recommend is to have an extra lift.

The sea and pool are good. The room was also cozy even though we wanted a better view on the pool and sea

The food could be a little bit better and not repetitive. The service on the pool is terrible. The stuff on the pool are not charming and they do not bring you what you are asking for.

The hotel is really great for couples and also for families with kids. We travelled with a 9 months old baby and I fully recommend this hotel for anyone with babies, even for ones with young age. Both outside pools have area where a baby -who can crawl and climb- can enjoy the water. Pools are clean. The food was fascinating, every day we could find something delicious also for ourselves and for our son. There are plenty of bread, different type of pizzas, different kind of meat, side dishes and desserts so really a lot of choices. You can ask omlette and pancake to be prepared at breakfast, freshly grilled fish and meat at lunch and dinner. Coctails and drinks are okay as well, you can ask bottled water. The staff is really awesome, they are smiling and friendly all the time, everyone had a good word and some kidnness to us and our son everytime we meet them. The hotel is clean most of the places, they do regular cleanings in common areas and of course in the rooms. You can book several programs in the hotel (via travel agencies and via people offering these). We went with Fredy to Sousse-Medina, you can look for him in the lobby. We went also for a trip with catamaran, this maybe was a bit expensive but we enjoyed the time on sea.

The kids' room was not fully equipped, it is only recommended for older kids (3+ years), I think, because most of the toys (not so many) are for them. The beach was mostly cleaned and well maintained but we found some rubbish anyway. It contained a lot of seaweed, in the sea and on the beach also. The sea contains a lot of rubbish but this is not the hotel's fault, just mentioning it.

I loved it, absolutely stunning

nothing, everything was perfect

The reception was soooo great. The staff are so friendly and kind. The food is tasty and clean. We enjoyed the stay. we gonna come back soon.

Complex was beautiful, well maintained and had a lovely fresh smell all the time. Staff were so happy and friendly. Animation team were awesome.

Food was ok, hard when catering for so many different tastes. Al a carte restaurant needs revising. Needs to be completely different food to buffet.

Staff, food in buffet restaurant, swimming pool areas

The star prestige was only open until 5.00 pm. No bar area as such (other than when sunbathing). Shower gel in room was empty after one shower and stayed that way all weekend. Husband is gluten intolerant - we booked up the italian al a carte restaurant for him to be served lasagne as his second course. Only course that was gluten free was the third course where they made him gluten free pasta.

Hospitality was amazing

N/a

superb service by the staff. clean comfortable rooms. good food choices

indoor pool was little cold

Great staffs, very clean, nice food ranges

We had half board, in dinner we had to pay for any drinks, even water not free in dinner. That’s but weird-how people will eat dinner without drinks?! That should not be the case.

We went as a group of 19 and stayed in twin rooms, food was great, lots of choice, friendly staff, hospitality from staff was amazing 5* s all the way. Special thanks to Imed and the Entertainment team for making it a brilliant trip. Definitely going back again.

Can't fault anything,

location and staff was friendly and helpful

nothing

The staff and bars were great

The food was not good, needed to be cooked better

lovely atmosphere, very chilled relaxing break, staff couldn’t be anymore helpful and were fantastic

animation team need some energy